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Kudos0

Upgraded PC to NIS2013 and now Identity Safe won't connect to My Norton Account

I upgraded one of my 3 PCs to NIS2013 and now I get the following error window every time I attempt to log into My Norton account:

I can login to My Norton Account on the website  and on the PCs still running NIS 2012 with no problems so I know my credentials are correct. This happens in both Firefox 15 and IE8

PC config

Windows XP Home SP3

NIS 20.1.1.2

Replies

Kudos0

Re: Upgraded PC to NIS2013 and now Identity Safe won't connect to My Norton Account

I too have been seeing this issue lately. As I do not use the online vault, it is not a problem for me, but the issue needs to be addressed.

Things happen. Export/Backup your Norton Password Manager data.

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