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Kudos0

Utorrent program removed

Why did you guys block and remove my Utorrent program? Why wasn't I notified beforehand and not given an option to opt out? That's not cool.

I had to uninstall Norton Security to get it to work. What do I need to do to get it reinstalled without Norton automatically blocking it? Again. NOT cool you guys did this without my permission or at least notifying me.

Replies

Kudos0

Re: Utorrent program removed

Norton does not remove anything without some sort of pop up in the right hand corner. Did you look in your recent history to see if it was being blocked or quarantined? If it was you could have simply restored it and excluded it. Every antivirus quarantines things first. 

Kudos0

Re: Utorrent program removed

Well my Utorrent exe file no longer works, so I uninstalled. I then download the latest version and NS won't install it and then automatically deletes it.

I removed NS and activated MS Defender and it allowed me to install and run UT. How do I get NS to allow the installation?

Kudos0

Re: Utorrent program removed

Where are you downloading uTorrent from? Sometimes the installer is prepacked with adware. Again you will see an alert from Norton and the file would be in the quarantine section. Norton is detecting a PUP inside uTorrent's installer. I uploaded the file to Virustotal. Now that uTorrent is installed just reinstall Norton then run uTorrent. If it fails to launch go into Norton's recent history and restore the file then exclude it. It is that easy. Norton is doing it's job and keeping you protected from a potentially unwanted program. 

https://www.virustotal.com/en/file/e1557810adb59597366d167efcd85a09d0ae2...

Kudos0

Re: Utorrent program removed

I downloaded it directly from utorrent(dot)com. I've always used their installer and not some third party site. I've had this computer for a couple of years and have used both NS and Utorrent with no problem...until this week.

Kudos0

Re: Utorrent program removed

Please read the Virustotal link. Please follow my instructions. I just downloaded uTorrent and went threw the installer. It was pre packed with a link to install Avast. I downloaded BurnawareFree and Norton flagged the installer with OpenCandy. The problem is not Norton. The problem is that uTorrent is prepacked with adware/ PUP. All you need to is exclude uTorrent from being detected by Norton. The history will tell you everything you need to know. You do need to uninstall Norton to get uTorrent to work. 

Kudos0

Re: Utorrent program removed

Hey PatsSoxBruins. Thanks for the link. I'll follow the instructions. I appreciate it!

Kudos0

Re: Utorrent program removed

Hello

Is the version of the program very new? Sometimes Norton deletes new programs when they are very new since they don't have enough information about it. It could very well be a false positive. I would suggest that you submit it to Symantec for further analysis. There is a relatively quick turnaround for this. If you post the case number here, I can get the information for you.

To report a false positive, please use this link

https://submit.symantec.com/false_positive/

Please see this KB

https://support.norton.com/sp/en/us/threat-removal-solutions/current/solutions/kb20100222230832EN_EndUserProfile_en_us

Please let us know the results.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Utorrent program removed

Hi floplot. Thanks for the suggestion. I'll submit a ticket and see if they can help.

Accepted Solution
Kudos0

Re: Utorrent program removed

The installer is not a false positive because it comes prepacked with adware/ PUP. The exe is another thing. I just downloaded uTorrent from another pc without Norton to show you. I have seen uTorrent bundled with many other things. Been like this for years. Switch to qBittorrent. http://www.qbittorrent.org/

https://community.norton.com/en/forums/utorrent-download-gets-blocked

https://forum.utorrent.com/topic/90702-malware-on-install/

https://torrentfreak.com/utorrent-flagged-as-harmful-by-antivirus-compan...

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Kudos0

Re: Utorrent program removed

Thanks everyone for the help. I went with PatsSoxBruins solution and am using Bittorrent. Thanks again. 

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