I can no longer log into my Vault since I do not remember my password for it. How can I get this taken care of please? Also it does not matter which browser that I use whether it is Google Chrome or FireFox
Hello MAllen5. Unfortunately you will need to reset your password which will in turn DELETE your online vault. Use this guide. Once you have successfully created a new vault look in the following folder on your computer for the Norton indentity safe backups. C:\Users\YourName\Documents\Norton Identity Safe Backups
Use this guide to import your last backup into IDS: https://support.norton.com/sp/en/us/home/current/solutions/v71133087_identity_safe_standalone_1_en_us
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