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Kudos0

Vault anomaly

I use the online Vault, accessing it from 3 machines, all running Firefox 23.0.1: an older XP desktop, a laptop running Windows 7, and a Surface Pro running Windows 8.

I added a login to the online Vault using the Windows 7 machine.  The new login appears when accessing the Vault from the Windows 7 and Windows 8 machines, but does not appear in the Vault when accessed on the XP machine, even after turning off all machines overnight.  Any ideas what could cause this lack of synchrony?  Only thing I can imagine is somehow the XP machine retains a copy of the old vault...

Replies

Kudos0

Re: Vault anomaly

I use the online Vault, accessing it from 3 machines, all running Firefox 23.0.1: an older XP desktop, a laptop running Windows 7, and a Surface Pro running Windows 8.

I added a login to the online Vault using the Windows 7 machine.  The new login appears when accessing the Vault from the Windows 7 and Windows 8 machines, but does not appear in the Vault when accessed on the XP machine, even after turning off all machines overnight.  Any ideas what could cause this lack of synchrony?  Only thing I can imagine is somehow the XP machine retains a copy of the old vault...

Kudos0

Re: Vault anomaly

Using the XP machine, I checked the online Vault.  Still no new login.  I then manually entered the ID on the XP machine, and AFTER I entered it, 2 versions of the new login appeared: the one that I previously entered on the Windows 7 machine, and the one I just entered on the XP machine.

So there's no problem now, but until someone explains how this sequence occurred, I don't consider it "resolved".

Accepted Solution
Kudos0

Re: Vault anomaly

It is possible that your XP machine was having temporary issues connecting to the Identity Safe servers. In this case Identity Safe  does work with a locally cached vault. This could explain the delay in the changes showing up.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Vault anomaly

I don't know if it relates to your particular situation but over a LAN it is very frequent for Windows 7 machines not to recognize the existence of XP machines on that LAN ... one reason is the change in the default workgroup name from WORKGROUP with XP to HOMEGROUP with 7 and subsequent (not sure about VISTA).

FWIW

Hugh
Kudos0

Re: Vault anomaly

Thanks for the replies; using a local copy of the Vault sounds plausible and fits my temporary situation.


Regarding the LAN Windows 7 machine not seeing an XP machine, I haven't had any problems like this.  My W7 and W8 machines are in a "home group", as mentioned, but both of these machines list the XP machines in the "network" section and each machine can access shared files on all the others.

Kudos0

Re: Vault anomaly

Broadhead,

Glad you resolved it and they you don't have the LAN XP recognition problem. Just thought I'd mention it since I've run into frustrated users so often.

Hugh

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