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Kudos0

Vault log-ins are increasingly not accepted

When I started using the Norton vault for strong-password control, I found it quite efficient and usable. Now it seems that rarely a day passes without a vault-inserted log-in being rejected. As of now, there are 11 of them for which I must close the vault and enter manually in order to access a site. This trend is disturbing

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Kudos0

Re: Vault log-ins are increasingly not accepted

If most of your logins still work correctly, it is possible that there have been changes to the web site's login process/code. Norton needs to know about the changes before they can fix ID Safe.

You can report the site to the ID Safe team from your product.

From the Norton Toolbar in IE or Chrome, Navigate to the login page you are having problems with. Then click on Vault is Open on the Norton Toolbar. Then click on Options beside Current Site. From there click on Report an issue with this site. Then follow the directions.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Vault log-ins are increasingly not accepted

me too, and it seems that maybe 1 in 10 time sit fills in the rest of the time sites are just ignored

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