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Kudos0

Vault login problems

Elder Scrolls Online has two seperate accounts - one for the game and one for the forums.

N360's vault treats both of these as the same one.

When I try to login to my game account it will auto fill in for forum account as that's the last one I saved.

In order to login to the game account I have to close the vault and do it manually.

Why does N360 treat these two logins as the same one?

Replies

Kudos0

Re: Vault login problems

Hi antmck2011,

Do you have the same URL listed for both the game and the forums - surely they are different URLs.

http://forums.elderscrollsonline.com/


http://www.elderscrolls.com/

Kudos0

Re: Vault login problems

Looks like 2 different URLs but N360 stills treats both logins as the SAME one and fills each with the same info.

How do I add a screen shot?  I have a screenshot of the 2 login pages but can't add an image as an attachment.

Kudos0

Re: Vault login problems

Please see if the following assists you with posting a screenshot!

http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/td-p/254415

<edit> Please do not display any password/user names in your screen shot.

Kudos0

Re: Vault login problems

I got it to save 2 seperate login details.  I hit the new button this time - must of hit the save button last time which overwrit the info.  I got the message asking me if I want auto save logins or be prompted to save - I said yes.  If must have just overwrittn the info last time.  But it still treats these two login pages as the same site.  Now when I go to either login page I get the multiple logins message in the toolbar and I have to manually select which login I want - it won't auto fill anymore.

Here's a screen shot:

Kudos0

Re: Vault login problems

Hi antmck2011,

Your screenshot shows that Norton's ID Safe recognizes and sees both logins. Just select the one you want from that list where you clicked the down arrow next to the "2".

It is normal for ID Safe to auto-fill the last one used by default. Are you indicating that does not happen? That option with the down arrow is visible anytime ID Safe sees 2 or more logins and allows you to choose which one you want to log in with.

Hope this helps.

Best wishes,

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Vault login problems

The point is that N360 sees both logins sites as the SAME one.  I don't have multiply logins for other sites, only these 2.  Why does N360 treat these 2 sites differently then all others?

Kudos0

Re: Vault login problems


antmck2011 wrote:

The point is that N360 sees both logins sites as the SAME one.  I don't have multiply logins for other sites, only these 2.  Why does N360 treat these 2 sites differently then all others?


Hi antmck2011,

It was a little hard to read just from the image but I saved a copy of your image locally so I could enlarge it and see the usernames better. So I see that the second one in the list has the same name but without the @XXXX.com on the end. 

So you are saying that the starting part of the username (before the @) is in fact supposed to be different on the two accounts? 

I have seen occasions where this happens on a site or two in the past myself. I was able to clear it up in my situation by doing the following:

Try manually deleting BOTH from ID Safe. Then login to with the first username and let ID Safe save it and verify it works correctly. Try logging out and in several times to make sure it's consistent.

Then manually log out and log back in with the second username, once again allowing ID Safe to save the login.

See if it then properly recognizes both.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Vault login problems

Hi antmck2011,

I was doing a bit more checking with this particular website. Please let me know if the following is correct on which site URL you use to log in with games vs. forum.

Game: http://www.elderscrolls.com/

Forum: http://www.elderscrolls.com/community/

If this is the case it might confuse ID Safe because both are actually the same domain (http://www.elderscrolls.com). The "/community" piece accesses a different page but the domain itself is the same.

If this is the case and my workaround mentioned in my last post does not solve it I can report this to Norton and see if they can provide some clarification.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Vault login problems

Hi antmck2011,

Sorry, I based my last comment on going to their home page which is where I got the other two links from in my last post.

But I enlarged your image some more and see the following:

forums.elderscrollsonline.com

account.elderscrollsonline.com

I believe this is also considered the same domain because of the "elderscrollsonline.com" and that is likely why they appear as two different username choices regardless of which one you go to.

Just like: http://technet.microsoft.com/en-US/ and http://www.microsoft.com/en-us/default.aspx are the same domain (e.g., microsoft.com).

EDIT: The image is really fuzzy when I enlarge it. Did you by chance resize the image when you attached to your post? The best way to get the image to fit without being overly large is to use Microsoft Paint and CROP the image to include only the relevant part.

As I said the image is pretty fuzzy when I enlarge it but if I'm seeing it correctly it looks like TWO different usernames are being shown. One ending in 2012 and the other in 2014. Is this correct? Are these the correct usernames? If so then it would appear that ID Safe is seeing two altogether different logins (even apart from the difference that one shows the @ with your email domain and the other doesn't). 

If the usernames are correct and you are able to log in to both the game and forums by selecting the appropriate username from the list, then this is working as designed because ID Safe categorizes this based on the domain name itself.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Vault login problems

When I uploaded the image I kept the same size - so I don't know why it's fuzzy.

There are 2 accounts here - 1 for the game itself and the other for the forums.  Each is managed by a  different company - though yes they have the same domain.  I had to create the 2 accounts seperately.  I think I created the game account first and the forum account later.  So yes the logins are different and it's more secure that way anyway.  As each is managed my a different company the info stored in the 2 accounts is different and I can only change my email address on the forum's account.  They don't allow that on the game account yet.  Any way to have N360 treat these 2 login accounts as separate accounts as they are instead of having to choose the login manually?

Kudos0

Re: Vault login problems

Hi antmck2011,

This has been requested a few times in the past but as it stands currently it goes by domain. I don't know of any current plans to change this behavior on Norton's part.

I have the same thing with Bank Of America where I have checking/savings and also their privacy assist. On the checking/savings my spouse and I both have accounts so anytime I go to either of the sites (bankofamerica.com or privacyassist.bankofamerica.com I am presented with 3 login choices because all 3 accounts are on the same domain.

I have actually tested Last Pass and it also treats them as 3 different login choices. Point being this is quite common among password managers like ID Safe.

Please feel free to suggest this Product Enhancement by posting a topic at the following:

http://community.norton.com/t5/Product-Suggestions/bd-p/Suggestions

Best wishes,

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Vault login problems

On bank accounts.  I bank with Suncorp https://internetbanking.suncorpbank.com.au/

N360 does not auto fill in my login details at all.  i guess this a security feature with Suncorp.

There's a securty token to fill in and this changes all the time. So auto filling that would be a waste of time.

I will request a new feature though - I would like N360 to just auto fill based on URLs and not have to manually select it every time.

Kudos0

Re: Vault login problems


antmck2011 wrote:

On bank accounts.  I bank with Suncorp https://internetbanking.suncorpbank.com.au/

N360 does not auto fill in my login details at all.  i guess this a security feature with Suncorp.

There's a securty token to fill in and this changes all the time. So auto filling that would be a waste of time.

I will request a new feature though - I would like N360 to just auto fill based on URLs and not have to manually select it every time.


Hi antmck2011,

Yes you never can tell when a new feature request will hit the right "chord" and be implemented.

Password Manager software like ID Safe does have to constantly play "catch-up" because security conscious websites are quite frequently and significantly changing the way you have to log in, all in the name of security. Some of these (like multi-factor authentication especially) make it essentially impossible for password managers to deal with.

And unfortunately with all the criminals out there constantly trying to break into people's accounts this scenario is going to become more and more common.

The day is coming (IMHO) when Password Manager software will at best be able to two factor (username/password) but will never be able to handle the 3rd factor (such as an access code sent as text message to your cell phone, etc). A growing number of sites are already mandating 3 factor authentication, particularly with companies who handle your bank accounts, credit cards and other highly sensitive financial accounts.

We can thank the criminal elements in our society for all this!

All the best,

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Vault login problems

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Vault login problems


Krusty13 wrote:

Allen,

Check this out  -  Bank customers to sign in with 'finger vein' technology


Very interesting! A novel idea that could in theory be used for single factor authentication.

The potential downside though would be with criminals forcing someone under duress to access their account so I'm not sure how workable this would be in actual practice.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32

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