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Kudos0

Vault not opening via Firefox icon

Hello,

With my current version of Firefox 57.0.3 I am not able to open my vault. When I open it via the icon in Firefox (see attached picture) it displays my vault but when I click on 'Mijn Safe' it should open my vault in web modus. In a flash I see that NIS is trying to open a new tab but to quick to see the contence of the tab.

It works ok in Egde so I suspect Firefox is not able to handle opening the vault with this methode. When I use the web based link to open my vault (https://identitysafe.norton.com) it works ok. Tried unblocking popups in Firefox but no luck.
Anyone expirience the same problem and has a suggestion for solving? Hope someone can assist.

Regards

[Admin Edit: Removed image with email address]

Replies

Kudos0

Re: Vault not opening via Firefox icon

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00

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