Not what you are looking for? Ask the experts!
Vault Not Opening on Windows 10
I've been having this problem for a few weeks now. When I attempt to open and log in into my vault, I am unable to open it from the Norton Toolbar. I am using Windows 10, Internet Explorer 11 build 11.125.
The Vault tab is in the toolbar, it is just greyed out and says "Vault is Closed" when I click on it nothing happens. If I hover my mouse over it, a small pop-up appears that says "Click here to see your identity Safe Cards & Logins" but clicking on it simple turns the tab blue (while clicking on it) and nothing happens. I've already removed and re-installed Norton (I'm using Norton Security) and that hasn't fixed the problem.
I would like this problem solved, but in the mean time is there an alternative way to open my vault? I've become dependent on using my vault and can't remember half of my passwords and need access to some websites that are password protected!