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Kudos0

Vault password

I can not remember the password vault. How can I reset the password without deleting the data?

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Kudos1 Stats

Re: Vault password

It cannot be done. Changing the password will delete all vault data.

You will need to first check to see that you have backups of your vault contents on your PC. Look in Windows Explorer in your Documents folder. Look for a folder called Norton Identity Safe Backups. Then in that folder should be your a folder with your email address. That folder will have the vault backups.

As long as you have the backups, you can follow the directions in this Norton KB article to create a new empty vault. https://support.norton.com/sp/en/us/home/current/solutions/v80684438_End...

Then you can import the saved vault contents using the information in this Norton KB article.   https://support.norton.com/sp/en/us/home/current/solutions/v94725076_ide...

Things happen. Export/Backup your Norton Password Manager data.

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