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Kudos0

The vault prompts you to log in with your account each time you open it.

The vault prompts you to log in with your account each time you open it. Reinstalling anti-virus, re-logging in to your account does not help. Help.

Replies

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Kudos0

Re: The vault prompts you to log in with your account each time you open it.

COMMENT:

Since the Norton Password Manager can be used without having a Norton Product installed (just like the old Identity Safe  Standalone), I wonder if anyone who has a test PC could uninstall their Norton Product and then attempt to log into their vault?

If anyone does try this please report results, as this should tell us if it is something within the Norton Product or within Norton Password Manager itself.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

IDK if below answers @yank COMMENT: 
I setup new Norton Password Manager on machine sans Norton Security.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

After updating the program to version 22.16.3.21 worked for a day without problems. After installing the patch Microsoft KB4480966 again appeared the same problems.... Plus: Server Error…  There is almost no hope that the problem will be corrected. I'm looking at other products…

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Hello blay. Installing the last set of MS updates, for version 1809, had zero effect on my machines. All Windows 10 Pro, both AMD and Intel based. One AMD machine now has gone back to being intermittent on IE11. These login / getting logged out issues began, at least for me, well before the last Norton product update 22.16.3.21.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: The vault prompts you to log in with your account each time you open it.

I have had this problem for the past couple of months. 

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Hello

Perhaps this has something to do with Microsoft heading toward getting rid of passwords with Windows 10. I suppose this wouldn't affect the other Windows o/s's.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: The vault prompts you to log in with your account each time you open it.

This morning, only managed only managed to get past Server Error on 4th attempt. If we HAVE to sign into account prior to opening Vault, Norton HAVE to solve that issue. Otherwise take us back to Identity Safe which was no problem - no explanation from Norton why this was changed - not good communication with their PAYING users.  Significant how all these problems appear after Norton updates, nothing else changed at same time.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

mgirons. Several attempts and several restarts / cold boots have resulted in "cannot even get the log into your account" UI to pop up. Absolutely NOTHING happens when clicking "open vault" in the toolbar. Same results trying from the Norton dashboard UI. Cannot use the vault in any manner. Gathering logs then sending them in, remote sessions, aren't the solution to this. Pulling the product and re-releasing a stable version back to before 22.16.3.21 should at the very least allow the vault to be usable.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: The vault prompts you to log in with your account each time you open it.

SoulAsylum, I think we all can agree this is a Norton problem and one that they obviously can't or won't acknowledge and therefore is not a priority to fix. To further muddy the waters, after my little test noted above, I have done complete shut-downs and simple restarts at least 5 times each and I have not been asked to log into my Norton Account again. I am 100% positive the issue IS NOT fixed and sooner, rather than later, my luck is going to change. So frustrating.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

SoulAsylum, Some of us had the issue prior to 22.12.2.22. On 5th November noticed NGC Product Update came thru' on auto update. My thoughts were another big update due, no announcement at this time. Went to forum to search and saw opening post in this thread in latest postings. This particular issue being discussed here made it self present that day, 22.12.22 came out a few days later so I am assuming there was something in the 5th November NGC download requiring this Vault log-in fiasco - WHY Norton?. Laptop I only have on every 3 - 4 days, that was OK for a couple of weeks then issue reared itself. Main Norton account remains logged in so why does the Password Manage bit logs itself out, can only be something Norton has done - why not issue a statement on current progress with correcting this issue.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

This is diabolical...why no response...change it back.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

This gets better and better, I can't even login now. Infact I can't even get to the option to login!

I can click on the taskbar icon or directly in Norton itself and nothing, not even the popup to login appears now even after updating and restarting my machine. Nothing is working at all now on Windows 10 IE11 here and in Edge all I get is the blue circle for ever and nothing else.

Not at all happy to be paying for something you are not providing.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Forgot to add, this isn't just specific to Password Manager. If you try to change any settings in the settings menu it prompts you to re-enter your password even though Norton is already logged in.

Can someone please tell me what is the point of this other than to annoy paying customers and waste our time giving us further typing practice?

Kudos1 Stats

Re: The vault prompts you to log in with your account each time you open it.

FWIW ~ Norton Password Manager - Firefox & Chrome extension on machine sans Norton Security continues to work.  Permalink

YMMV

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

'All you need to remember is your vault password, and Norton Password Manager automatically fills the sign-in and other fields. Norton Password Manager is available in the following versions'. Lists all platforms. Norton Security sale/specification blurb found on web this morning.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

The total lack of response of even acknowledgement from Norton in here is rather worrying from a paying customers perspective.

Personally I do not like paying money to companies that do not respond to their clientele.

So is anyone even looking to fix this issue? A simple YES or NO will suffice, a timescale would be better still.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Hello Nightgaunt

Sunil, a Symantec Employee, responded to this thread on page 1 of this thread. That was just a week ago.. Please see Permalink. If you click on the Permalink, it will bring you to Sunil's post. If the Permalink doesn't work, then please look on Page 1 for his post. So it is a Yes to your ending comment.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: The vault prompts you to log in with your account each time you open it.

And it's a 'yes' to be being asked for password every time opening IE.

And yes to a Norton employee responding, but ?? to whether any solution is being considered. 

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Remember the issues with the regeneration of Recent History? Last posting by Norton on 11th April 2018 where problem being passed on for further investigation. Problem never resolved or any further Norton postings - thread subsequently closed and, I assume, dismissed by Norton. There are various other instances where problems are reported on the forums, (update wiping out Scheduled Tasks for instance) - Norton respond by acknowledging, passing on for further investigation - then end of subject, no further response. Why not - even a response saying this is by design or an issue that will be solved would at least inform users what is happening, may not be the answer we want but at least we would know, just common courtesy.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

04 November this thread was opened. 08 January Norton chimed into the thread. That's 2 months wasted time. We are now, past mid-month January. Having asked here and privately whether this is hard coded 2FA for the PWM, or, is it a bug. Specifically for Internet Explorer due to the change in behavior AND the 2FA in general getting logged totally out of PWM. Still no answer when a yes or no would suffice for the moment. At least customers will have something to bite their teeth into. Conversely we all know that a patch (if warranted) will come when someone PIDOOTA. No time lines are given as is the norm. The point is, a yes or no to hard coding would suffice. Meanwhile I have my passwords in a secured desktop file and do not use PWM until an answer comes. Its much less of a hassle.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: The vault prompts you to log in with your account each time you open it.

@Sunil_GA I cannot attach this file to you in a private message therefore I am posting it here. This error is occurring daily on my systems and more than once each day. The error is in the attached dat file. I cannot read the context of the data file, hoping you or someone on your team can. At this point my view is anything we can present will be helpful. Another thing of note is NortonSecurity.exe is being reported to Norton Community feedback in the same like manner as if the community and their software aren't already aware of the files.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Update for all: The latest from Norton is the dev team is still working on the issue with IE and the 2FA logging in and code before allowing access to the vault via PWM. At this point and time the issue (on their part) cannot be replicated.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: The vault prompts you to log in with your account each time you open it.

SoulAsylum. Thanks for update - shame you have to issue it and not Norton themselves. Strange they can't replicate it - mind you, I was told once during chat, support don't use Norton !

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

If it is now accepted as a fault then why are your support team telling customers otherwise?

As already stated it's not just with Password Manager, try changing Administration Settings within Norton and it also requests you to login again even when you are already logged in.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Nightgaunt. Please re-read my last post. The issue cannot be duplicated by the development team, its still being investigated.  IF you are having to log in to change admin settings in your product ensure you are logged into your system under an admin account straight away. If you are run the "get support" in the HELP area of your Norton dashboard, allow it to check for issues as a starter.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos1 Stats

Re: The vault prompts you to log in with your account each time you open it.

I am logged in under an admin account and regardless of the issue being ongoing the support in chat advised me this was a new "feature" so basically they are not being honest. I'm not the only person this has happened too.

With respect to the password needing to be entered to change admin settings, that has also just started happening, never been an issue before so suspect it is tied to the same issue.

Also I've already tried the check and it found nothing, it was the first port of call.

Your efforts to help resolve this issue are however appreciated :)

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Microsoft took the hit for the PWM issue with Edge and will issue a fix once it strolls through the "insider" rings. What a way for quality control eh? I'd imagine the issue with IE11 will end up being much the same as with Edge. I went so far as to uninstall the latest update to Windows 10 KB4480166 with the thought that the Windows Explorer scripting update goofed something up. Nothing changed.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: The vault prompts you to log in with your account each time you open it.

I have this problem but my wifes computer doesn't... the only difference is I have edge as my default browser and use IE occasionally.  She on the other hand only uses IE.  Don't know if this falls in line with anybody else or not.

Kudos2 Stats

Re: The vault prompts you to log in with your account each time you open it.

JimK. I use IE11 on Windows 8.1. As a matter of course, I log into Vault thru' the Norton GUI, IE will have access to Vault on opening IE.Have to sign into account and then into vault, do this at the beginning of each session, can also do this thru' the IE toolbar. Very occasionally, get no reaction thru' GUI or IE toolbar, a reboot will normally get it working again, this started the day installed 22.10. Once done initial log-in to vault, can close/open Vault with only Vault password required, have to re-sign into account on next boot. Also need access thru' GUI for settings, exports etc.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Hi everyone,

Things just got worse today on my IE 11 in Windows 10. I have now lost Norton safe web and password manager from the tool bar area even though they are enabled in system tools. There appears to be a big conflict with IE 11 as my Google search kept crashing. I have read the posts that say its a Microsoft problem, so have finaly given up with this Norton and IE 11 problem and moved full time to Firefox. At least I dont have to do the multiple log in game.

Kudos1 Stats

Re: The vault prompts you to log in with your account each time you open it.

Xantia, Windows updates were issued on 9/10 th. of the month so I would have thought something happening like this after this time would not be directly down to Microsoft assuming no further updates received between times. I'm on IE 11 on Windows 8.1. The issue I have is the need to sign into account to access vault, this started the day after receiving a Norton Product Update of 300K a few days prior to the release of previous version of Norton. Therefore it has to do with something with NORTON, the 'can't' replicate is a standard response, as my dear old Mum used to say, a lot of people confuse this with 'won't'

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

I believe the issues created by Microsoft were related to problems with the Edge browser and the NPM extension. The IE issues do appear to be a Norton problem.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Still seen no response from Norton for a month now. Noticed NGC Product Update (310 KB) received today. Perhaps update due to solve all outstanding issues (if only).

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

All: There is an updates Edge extension version 6.3.0.20 available on the MS store. I have it installed with Edge version 44. It changes nothing for me on my end. IE11 has not changed either. I no longer have Chrome therefore cannot give its status.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: The vault prompts you to log in with your account each time you open it.

This issue seems to have been resolved (for me anyway) on IE11 now. No idea how but I'm not at all impressed with the lack any response from Norton at all on this given how long it has taken to sort out.

I'm even less impressed with the blatant lies I was told by Norton staff telling me this was a "feature" in chat.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Yes, back to normal working today for me as well.  About time too, not at all impressed with Norton's lack of info or explanation, and amount of time to fix this issue.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

appears to be fixed for me too, but similarly disappointed with lack of communication from Norton...will they do so before thread closed?

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

I was back to 'Normal' on Saturday morning on desktop & laptop, just waiting to see if this 'sticks', Couple of days before, had an NGC Product Update come thru', issue originally started day or two after receiving a previous  NGC Product Update, got to be some connection there. Is this something to do with Mobile Unlock posted in product updates on 8th February by Gayathri_R ?. Noticed yesterday that this feature is available in Chrome. Lets hope this is now permanently fixed after 3 months wait. Bearing in mind during that time, only one Norton posting.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

The problem has been corrected on IE11 for me at least. Edge, even with the new extension on Edge version 44 is still the same. Almost 4 months to correct this issue, half way at least isn't good. Funny thing is MS is trying to kill IE when Windows 7 paid support ends. Going to a Chromium browser as a replacement for Edge. Speaks volumes. The vicious cycle of busted products never properly vetted before release will start over again.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: The vault prompts you to log in with your account each time you open it.

mgirons:

I was back to 'Normal' on Saturday morning on desktop & laptop, just waiting to see if this 'sticks', Couple of days before, had an NGC Product Update come thru', issue originally started day or two after receiving a previous  NGC Product Update, got to be some connection there. Is this something to do with Mobile Unlock posted in product updates on 8th February by Gayathri_R ?. Noticed yesterday that this feature is available in Chrome. Lets hope this is now permanently fixed after 3 months wait. Bearing in mind during that time, only one Norton posting.

I do not believe this new feature has anything to do with the NGC update you saw, or the issue with NPM login on IE. From the product announcement here,    

The Mobile Unlock feature is available in the following versions: 

So the new feature requires updates to the NPM browser extensions for Chrome, FF, and Edge, along with the NPM mobile apps on mobile devices. Nothing to do with any Norton Security updates.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: The vault prompts you to log in with your account each time you open it.

peterweb, For me, a very strange coincidence, there has not been any other updates other than these which would have then caused/solved issues shortly after. Logging into Vault required signing into account then Vault, same if went in thru' IE or thru' NPM via Norton GUI. Both routes now OK.

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

mgirons

My last comments were only about the Mobile Unlock not being involved with anything else in this thread. 

The NGC update you saw may have something to do with it.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Wondering whether the OP @blay has a status to share as well.

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Finally, all is resolved for me at well (IE 11).

Kudos2 Stats

Re: The vault prompts you to log in with your account each time you open it.

Hi Everyone,

We have released a fix to address possible cause for "Norton Password Manager prompts to login Norton Account everyone time for IE browser" issue during weekend. Please note that there is no Norton Password Manager extension version number change. Please let us know if you still facing this issue with latest version of Norton Password Manager extension installed in Microsoft Internet Explorer browser. We really appreciate your patience and feedback provided so far. Thanks 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos1 Stats

Re: The vault prompts you to log in with your account each time you open it.

Hi Sunil_GA, This fix seems not only to have fixed the Multi Login problems with the password Vault. My other problem was with Norton Toolbar enabled in IE11 every thing would slow down or crash. Glad to say all back to normal now.

Regards

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Sunil_GA - Thanks for that from all us Norton users. No more tearing hair out in frustration.

Regards

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

Finally this is resolved! I haven't had to do double login all weekend. I hope it lasts! Thank you Norton

Kudos0

Re: The vault prompts you to log in with your account each time you open it.

The last live update fixed mine. Needless to say I'm very pleased.

NanaHA

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