• All Community
    • All Community
    • Forums
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Vault request reports wrong location

When I get a notice on my phone to open my vault. It states the request is coming from Dayton OH. I live in FL. Why does it report my location wrong

Replies

Kudos0

Re: Vault request reports wrong location

If you visit https://www.ip2location.com/ from your PC, does it report your correct location?

Kudos0

Re: Vault request reports wrong location

Yes, my IP address reports that I am in Florida but the request to open on my phone states it is coming from Dayton. It reports Dayton even if I am traveling someplace else.

Kudos0

Re: Vault request reports wrong location

Are you using a VPN? 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Vault request reports wrong location

no, I was in Dayton 2 years ago. Ever since then it has reported that as my location when unlocking my vault

Kudos0

Re: Vault request reports wrong location

If you were in Dayton previously, Norton is somehow picking up on your location History, instead of your current location. See this Google Support article to clear your location history.

https://support.google.com/maps/answer/3137804?co=GENIE.Platform%3DAndroid&hl=en

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.