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Kudos0

.vir Files

I've been running NS for several years now, but somehow in the course of renewing my subscription(which has been several months ago) some of my personal photos had a .vir attached to them. The odd thing is it isn't all of my photos, but it is mainly all photos in a particular file. I don't know if I hit a wrong button during a scan or what but I'm afraid I have lost these photos forever. I have highlighted and scanned an individual photo with the .vir attachment and it shows "no security risk detected". I guess my question is, is there any way to clean or restore these files. There are literally hundreds. Any help or advice would be greatly appreciated! TIA!

Replies

Kudos0

Re: .vir Files

Hello and welcome to the Norton Community,

Norton Security just came out the end of Sept. 2014. I found a very similar thread to yours.

http://community.norton.com/en/forums/vir-files

.

vIR files are ones that were scanned by the antivirus and were infected by a virus. They are marked that way so that it doesn't infect the rest of your computer. The best way to get your computer cleaned up and possibly save those photos is by going to one of the free malware removal sites. Here is the list of them. Pick 1 and register with them and mention the same thing as you mentioned here. Stick with them until they say your computer is clean and they are finished with you.




(Thanks to Delph for providing the list of sites)

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users. The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations

Please come back and let us know how you made out. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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