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Kudos0

vsupport scam

i was recently scammed by a company called vsupport llc who pretended to be norton and offered me 5 years norton security plus additional software to protect my ip number - didn't realise anything was wrong for a few days until norton contacted me to say that a change had been made to my account -- the money that vsupport wanted was due to leave my bank on the 31st oct -- realised something was badly wrong by then and cancelled my card --- since then i have had emails and phone calls from vsupport -- pay your  account -- i  dont answer the emails and hang up the phone but it's driving me mad -- surely i can just ignore these tricksters?

the trouble started when i couldn't reinstall norton -- didn't know what to do so i presses the support button -- the screen opened up to a list of numbers to call -- i chose uk number --ll throughout the call with them they pretended to be norton -- took control of my laptop etc -- my norton was reinstalled by the way --   has anyone has similar experiences --and can i ignore these scammers

Replies

Kudos0

Re: vsupport scam

Scammers are all over this world. It's part of life. Used car salesmen, infomercials, email scams, telephone scams, website scams. All you can do is release that a scam is a scam. If it is too good to be true then it is a scam. Common sense plays a huge factor here. In the US people get IRS scam phone calls saying you own money. Well the IRS will never ever call you in the first place. Take it as a life lesson learned. FYI..................Norton will never call you or remotely pop up giving you a special offer. 

Kudos0

Re: vsupport scam

the trouble started when i couldn't reinstall norton -- didn't know what to do so i presses the support button -- the screen opened up to a list of numbers to call -- i chose uk number --ll throughout the call with them they pretended to be norton

please explain "presses the support button", what button...?

Official Norton Support Home ---
Chat with Official Norton Support  --- Call Official Norton Support 

Kudos0

Re: vsupport scam

Most likey he is referring to the Norton Security help section which says "get support". 

Kudos0

Re: vsupport scam

PatsSoxBruins:  Most likey he is referring to the Norton Security help section which says "get support". 

and Get Support =  the screen opened up to a list of numbers to call -- i chose uk number --ll throughout the call with them they pretended to be norton

Kudos0

Re: vsupport scam

was unable to reinstall norton as it said error with live updater -- there was a for support button to press -- then a yellow screen came up saying call for support -- picked the uk number -- thought it was a norton number as it happened immediately 

Kudos0

Re: vsupport scam

https://community.norton.com/en/forums/vsupport-llc-scam

Disclaimer
VSupport LLC. is an independent online tech support service provider company for third party products. The brands, names, images, trademarks, products and services of third parties mentioned on this website are only for reference and to furnish information. We disclaim any ownership, right, affilation or endorsement of or by any such thirdparty products. This should not be taken as any kind of accreditation by VSupport. Some of the repair service maybe available from the vendor and are also available by brand owners.

Kudos0

Re: vsupport scam

Sorry read it incorrectly. Either way you look at it called a "life lesson". Kinda like buying a used car without getting it inspected first. Or clicking on that email from your "so called" bank and logging into a fake website. Or clicking on that email from your long lost pal Bob. Then after you get infected you remembered you did't know a Bob. As my father always said "There is a sucker born everyday". 

What isn't clear is that if he had Norton installed prior. So did this VSupport uninstall his legit Norton and install their Norton? I would never ever let anyone remotely take over my pc. Not even a legit rep from Symantec. 

Kudos0

Re: vsupport scam

Also@ floplot: take a look at this http:// www.itassists .com/?

"V Support LLC Business Review in Gardena, CA - Serving the Silicon Valley BBB"

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos1 Stats

Re: vsupport scam

lullah: i was recently scammed by a company called vsupport llc who pretended to be norton and offered me 5 years norton security plus additional software to protect my ip number - didn't realise anything was wrong for a few days until norton contacted me to say that a change had been made to my account --

@lullah Please check you Norton account to see what changes....
How did Norton contact you...?
When I've made changes to my Norton account.  I've received email notification in near real-time.

Kudos0

Re: vsupport scam

vsupport had turned on the automatic renewal in my account -- norton contacted me to tell me changes had been made -- was it by me -- that's when i realised something was wrong

Kudos0

Re: vsupport scam

So basically You got a scam phone call which led to them installing a rogue Norton onto your pc. Correct? 

Kudos0

Re: vsupport scam

lullah:  vsupport had turned on the automatic renewal in my account -- norton contacted me to tell me changes had been made -- was it by me -- that's when i realised something was wrong

1) How did VSupport get into your Norton account. 
2) Why would VSupport turn Auto-Renewal On.  Auto-Renewal is thru real Norton.
3) VSupport offered you 5 years Norton Security plus additional software to protect IP number thru fake Norton VSupport.
4) Did VSupport acquire payment information from your Norton account.

Kudos0

Re: vsupport scam

If you supplied your Norton Credentials to Vsupport, you should go into your Norton Account and change your password immediately.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: vsupport scam

Hello

I would contact the official Norton Support and ask for a new key and start up a new Norton Account. Since they accessed your computer, I would change any banking information and any critical information you may have in your computer.

Please contact the Official Norton Support ASAP and tell them what has happened to you and ask for a new key and start a new Norton Account. Buy an Official Norton Security program from a legit place and download it from Norton Servers. Shop around for the best official prices, get the new key and enter it into an official Norton program.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: vsupport scam

Hello Numbers

Will do.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: vsupport scam

i kept my norton password in my documents -- realise how stupid that was now -- password has now been changed -- that's how they were able to get into my norton account as they had control of my laptop -- have now changed all my passwords and told my bank -- also had my laptop checked in store for anything dodgy -- all clean thankfully

i did not receive a phone call -- norton icon disappeared from desktop screen -- t uninstalled product which would then not reinstall -- got a message on screen saying error -- pressed the support button and a screen opened up with numbers to ring for support -- that's what i did -- thought it was ok as i'd requested support -- they pretended to be norton throughout the call - i really didn't think anything was wrong -- this was my 1st time contacting norton anyway -- didn't know what to expect

Kudos0

Re: vsupport scam

But you did not contact Norton. You contacted a fake Norton website. Never ever ever keep passwords on your computer. I hacker can scan your pc for passwords and steal them. I think you got infected with something that took down Norton and installed a fake Norton. Too bad you could not post a screen shot of what you saw. 

Kudos0

Re: vsupport scam

Hello lullah

I would suggest that you bring your computer to one of the free malware removal sites. They will work with you 1 on 1 to check out your computer for any malware or windows issues. Please stay with them until your computer is clean if it has been found.

Please see this link for an up to date description of these sites plus the addition of a newly listed site formed by one of our successful malware remover users who unfortunately has passed away. That site is still being run by a good expert who happens to be one of the other Gurus.  The new site is listed first in this link.

https://community.norton.com/en/forums/malware-removal-forum-recommendations

Thanks.




 

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: vsupport scam

hi there and thanks for the advice -- i have taken my laptop to our local computer bay to have it completely  checked - it's clean  thankfully   may i also thank all of you who helped me with this thread -- i'm not of an age to belong to the digital generation -- so am a bit naive -- thank you all

Kudos0

Re: vsupport scam

I highly suggest getting a Google Chromebook then. They are cheap, light weight and great battery life. Best of all they require absolutely no security.

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