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Kudos0

Wake up & smell the coffee.

I have used Norton for security now for a number of years and have always found it to be extremely reliable, However, Last week I renewed my Norton Security and also registered the number of days left from the previous Norton onto the new 365 days norton renewal, now, a week later I am receiving reminders from Norton to renew my Norton Security as I have only a matter of so many days left, The thing is, which really conserns me, If Norton are as technically advanced as they have you to believe they are, Then how come they are unaware I renewed my security a week ago. It may well be that my renewal has registered into the core of the system and all is well, However, receiving a reminder to renew your Security a week after having already renewed it does cause me some consern as I can well imagin it causes many other people. I like many others have great faith in Norton and feel that Norton are keeping us secure, However, Receiving a message like this a week later after having what I believe securely updated it worries me as that little voice in my head keeps saying: Has it actually registered.  The thing is we may well be covered and completely safe, But, Norton are not doing themselves any faviours by putting that seed of doubt into their customers heads. Norton it's time to wake up and smell the coffee.

Replies

Kudos0

Re: Wake up & smell the coffee.

I have had reminders from a previously installed Norton - i.e for Norton Internet security when I have NS w/BU.

If you have the correct time remaining then imo it is working fine.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Wake up & smell the coffee.

First of all may I say that this is my first visit today on here & you are my first reply so I may be a bit on the hit & miss side of things, Computers are hard going for me as I find it difficult to get my head arround this internet slang due to my old age probably, I had to google the abbreviations to see what they meant, hence the long time in making a reply. That said, yes, I have had these reminders in the past, ok, I am 99 percent sure its all gone through & working well, But, it's that one percent that Norton create in my head at that moment of getting the reminder "Am I covered". I look it it this way, Imagine you paid your car insurance then a week later you receive a letter containing a reminder to insure your car by the very insurance company you renewed your car insurance with a week earlier, What is the first thing that would enter your head !. Deep down you know you were covered & safe, but by receiving a reminder that should not have happened highlighted that one percent I mentioned and the value of that one percent when it happens is;        "Panic".  This is the point I mentioned by saying Norton are not doing themselves any faviours in doing this. I'm Off shopping now.

Kudos0

Re: Wake up & smell the coffee.

hi Dorothy

I have no idea why it happens however, I understand that you are likely to receive several reminders over a period of 2/3 weeks. I agree with you that there should be a way of connecting the reminders with a renewed subscription but it does not appear to work like that.

So long as you have the green tick on the Norton icon in the taskbar at the bottom right hand side of your computer screen Norton will be working properly.

Michael

Kudos0

Re: Wake up & smell the coffee.

Hi, Dorothy. One thing you can do to set your mind at rest, is to go into the main UI page and select Help.

On the page under Account Information, click on Subscription Status.

This will synch with the Norton Servers, and it will show days remaining.

If that checks out and you have the green tick in your notification area, then all is well, and you can ignore the reminders.

Windows 10 Home X 64
Kudos0

Re: Wake up & smell the coffee.

Ok, Thank you for the reply and I can tell that you are no stranger to the internet as this clearly reflects in your communication skills as you are miles ahead of me as I shall have to go onto Google to find out what IU means, You will have to excuse me but being quite elderly I find using a computer quite a challenge, but the internet, well the word enigma springs to mind, but I think in my case enigma is putting it mildly, However, I believe you are missing the point I was trying to make, The point I was trying to make was, The initial shock I got when a week later i received a reminder from norton, Just imagine what might go through a persons head at that very moment: ....... In front of them here is a reminder saying "renew your Norton" :  Pay Now, Going through your head is...Oh the payment couldn't have gone through, perhaps I hadn't finalized the payment and thats why I am getting the reminder. Ok this may sound extreme, But, that's how I felt the moment that message came up on my screen a week after having paid Norton for the renewal, Hey, Perhaps Norton are unable to prevent this from happening (that would be scarey) or, may be, that all companies do this and I had not noticed. What ever, anyhow, I will have to go now as it must be break time " I can smell the coffee".

Kudos0

Re: Wake up & smell the coffee.

Hi, Dorothy. UI = User Interface. In other words, your Norton product main page. Hope that helps.

Windows 10 Home X 64
Kudos0

Re: Wake up & smell the coffee.

Dorothy

You can get reminders despite "renewal" if your email address changed or if you do a "sort of renewal" by buying a new copy cheap -- something that many of us do to save money -- and using it's activation key on your existing installed product since that is regarded as a new installation and the old one is still in their records as running out or expired.

If you decide to try that some time please ask here for guidance since you have to buy the right kind of new copy and there is a way of using it without loss of the old unexpired days.

Hugh

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