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Kudos0

Walmart Login Issues

I am using identity safe.  When I go to login to Walmart's website, identity safe fills in the correct login ID and password, Walmart's site cannot see the login ID.  The login ID and password entered manually when the identity safe is disabled works fine.

I tried submit this issue directly from identity safe and the report screen came up with the form with the Walmart website URL filled in, but I could not enter any information in the form.  I could not get a cursor in any of the fields or check any of the check boxes.  The form would not take any of my information.

I am using  IE11 for Windows 8.1 64-bit.

Thanks. 

Replies

Kudos0

Re: Walmart Login Issues

The same happens to me with Windows 10. Not all websites, just a few. I've been entiering my login information manually, but a solution would be nice.

Kudos0

Re: Walmart Login Issues

rmcgann

Try restarting your computer, then try reporting the site again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Walmart Login Issues

I tried that several times logging on to Walmart after each reboot.  NADA.

Kudos0

Re: Walmart Login Issues

@rmcgann Check my post from earlier this week about deleting the password vault then recreating. It solved (to some extent) my problem with entered information by the password vault which did not work.

Kudos0

Re: Walmart Login Issues

Hello

I'll see what I can do about this.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Walmart Login Issues

Hello

Have you tried doing a Remove and Reinstall of your Norton product? Please have your key handy in case it is needed. Please read the instructions . Please run Live Update several times with restarts as needed. The version is 22.9.1.12

www.norton.com/nrnr

www.mynortonaccount.com

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Walmart Login Issues

The only website with this issue is Walmart.  I have Norton Security through XFINITY.  Since uninstalling will result in my losing all my data vault logins and passwords and Walmart is the only website where the fill-in does not work, I do not want to uninstall the product and have to recreate all the logins and passwords.  There are just too many to take the risk for just Walmart's website.

Thanks.

Kudos0

Re: Walmart Login Issues

@rmcgann

I am running Xfinity's Norton Security Suite on WIN 7 using IE and can duplicate your situation where the Report this site page does not permit you to enter info.

I have also tried to Report a Site using Chrome as my browser and it works as it should.

That tells me that most likely a reinstall of Norton would not fix the situation - it may have something to do with the rendering of the page in IE n the Xfinity version. 

The Report Site is fillable in WIN 10 using IE on a system running Norton Security Premium, so it appears limited to IE and Xfinity's NSS.

I will report this to Norton and see what can be done, however in the meantime, you may be able to Report the Site using Chrome in NSS. 

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