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Kudos2 Stats

Warning! Username already exists -- A SOLUTION

There is an existing FORUM question https://community.norton.com/en/forums/warning-username-already-exists from May 2015. That question has closed the replies option. However, a solution is still needed. This may be a solution -- use the "*" character in the URL.

I am on the faculty of a local university. They have simplified sign-in so that I can use the same USERID and PASSWORD on sites within the university -- their Advisor sign-in site (https://banner.stthomas.edu/), their Blackboard class site (https://blackboard.stthomas.edu/), their OUTLOOK site (https://mail.stthomas.edu/), etc. The URLs for those various sites are similar but different. Norton Identity safe makes me choose which single URL I want to access with Norton Identity Safe. For the other URL sites that would otherwise accept the same USERID and PASSWORD, Identity Safe doesn't fill in any boxes so I must manually enter it. If I try to create a NEW LOGIN on Identify Safe, with a different URL but the same USERID and PASSWORD I receive this message: "WARNING! The provided username already exists for this site. Please use a different username and try again."

After much trial and error, I found this fix. Create a NEW LOGIN and use this for the URL, https://*.stthomas.edu  Hope this helps others with similar issues.

JVF_MN

Replies

Kudos0

Re: Warning! Username already exists -- A SOLUTION

I too have this issue, but not at the same organization.

Companies that use Taleo, all go to the same site.  They have a company name prefixed to access the site.

eg

uhg.taleo.net, esrx.taleo.net, dh.taleo.net

I use the same username, because the email address is required as the username.  A solution for this needs to be found.

Kudos0

Re: Warning! Username already exists -- A SOLUTION

I am also seeing this issue and it's for 2 completely different sites, any solution yet?

Kudos0

Re: Warning! Username already exists -- A SOLUTION

I have the same problem with NIS... I have several Google accounts.. never had a problem.  Tried to add another and keep getting the WARNING error "The provided username already exists for this site, please use a different user name and try again"..  I don't have a username for this site that's the same, that I can see.

Any ideas would be appreciated!!

Kudos0

Re: Warning! Username already exists -- A SOLUTION

Same thing! I have some sites (forum.adguard.com, kb.adguard.com and adguard.com) and they are completely different. Norton recognize them as one and if I open one site IDSafe gives me 3 fill forms (for this site and for 2 similar sites). Also I can't save autofill settings for this sites, it tellss me that this login was already used...

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