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Kudos0

We are unable to proceed with Norton Account at this time. Please try again later.

Norton 360 20.1.1.2 on Windows 7 Home Premium

Manage Backup Sets: Where (Online) Click here to activate your Secure Online Storage
Errors out Every Time: We are unable to proceed with Norton Account at this time. Please try again later.

I can logon to https://nobu.backup.com which now says I have 54GB of storage available with 0% used.

The two backup sets I did create with the Norton 360 trial version are there on the nubu site, but the "Backup Now" and "Settings" buttons are greyed out.


Thought I would switch to Norton after too many problems with McAfee.

Aug 25, 2012 downloaded a trial version of Norton 360 to try out. Activated secure online backup which says I have 250mb, pretty sure the web site said I would get 2gb, not a big deal it's a trial version. Ran "Live update" plenty of times to make sure everything was current.

Sept 8, 2012  Decided Norton doesn't suck as bad as McAfee, clicked on the "renew" control and paid for a subscription.

Clicked on "Check for New Version", sure enough the trial version that I had downloaded just a few days before wasn't the newest version. Let Norton install the new version, reboot, ran "Live update" umpteen times.

Went back in to Manage Backup Sets to see if I got my 2gb of online storage instead of the 250mb.  It wants me to activate again, no luck, won't activate, Tried several times throughout the day, still won't activate.

Sept 9, 2012  Tried to activate secure online storage, still won't work. Decide to contact Norton support via chat. First tech uninstalls and reinstall Norton several times, can't get it to work, I am not surprised, pretty sure the problem is not on my desktop. Tech get's super tech involved the "Case Manager" who proceeds to uninstall and reinstall Norton several time, doesn't  work, again, not surprised. 2+ plus hours wasted. Case Manager also deleted my McAfee backup which was the last vestage of McAfee that I left installed, saying it might cause a conflict, it made no difference after another Norton uninstall/reinstall, again, not surprised, I told him it wouldn't.  I stopped him at uninstalling Acronis True Image.

Manage Backup Sets: Where (Online) Click here to activate your Secure Online Storage
Errors out Every Time: We are unable to proceed with Norton Account at this time. Please try again later.

Anyone have any information? or should I just abandon Norton like I did McAfee and switch to Kaspersky?

Replies

Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

Every time I try to reactive Secure Online Storage, https://nobu.backup.com tells me I have an additional 2gb of available storage. Wonder if I can run it up to a terabyte?

Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

Sept 16, 2012 https://nobu.backup.com now thinks I have 83 GB of available online storage instead of the 2GB is should have. I still can't get to it. Still waiting on a response from Norton support for a solution.
Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

Sept 23, 2012 https://nobu.backup.com stull thinks I have 83 GB of available online storage instead of the 2GB is should have. I still can't get to it. Still waiting on a response from Norton support for a solution.
Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

acegrep

Please contact support via www.norton.com/chat. They need to look at the subscription and see what's going on. It's very evideent something is severely broken. If they cannot resolve it with a single session let me know and we'll go another route.

Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

It is now Oct 7, Norton still does not know how to fix this problem as it is still unresolved. nobu.backup.com thinks I have 97 GB available, but I cannot use it. nobu.backup.com is also telling me my "trial" will expire on Oct 12. Maybe after that Secure Online Backup will work.
Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

Acegrep

Did you reach out to the chat support? If yes, what precisely did they say on the matter?

Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

It is now Oct 27. Secure online backup still will not activate. Norton support has told me precisely nothing on how I or they can resolve this issue. They said this issue was passed to software development and would be fixed the week of Oct 15, 2012 with a software release and I should wait until then and this problem would be resolved, not true, not fixed. nubu now thinks I have 151gb available
Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

I'm having this same problem too. I just spent too much time on the chat with Symantec and posed the following question:

"How long has the service already been out?"

Here is the response I received: "It is been out for 12 hours and we got intimation that it will work within 12 hours."

Quite frustrating now in reading this discussion thread that this response was on the first part a complete lie to get me off the chat and on the second part I will have to wait at least 12 more hours to wait and see.

Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

Getting the same thing on XP Pro SP3 and that after 2 chat and phone sessions for a supposedly "unrelated" problem of BSOD crashes on two of my 3 PC licenses (which I finally solved myself thanks to a thread in the community here advising to uninstall ALL Norton products and then use the NRT twice in a row). Symantec needs to get there S**T together. I've been using Norton products since they were Mac only and never had the kind of problems I'm seeing all of a sudden since updating to this latest Windows version. This smacks of "coding ahead" in anticipation of Windows 8 and leaving XP and Windows 7 users in the lurch or at best just sloppy programming to rush to market in order to boost new subscriptions. If that turns out to be the case I'll be saying 'Hasta la vista, Baby' to Symantec in favor of another solution and demanding my subscription money be returned. I'm not liking the direction this appears to be heading.

Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

I have sent this thread to our engineering support to advise what may be happening. I should have something back soon. 

Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

Same problem here. Trying to transfer data to a new machine as my old one has posted errors to the hard drive. It just keeps on saying, "Backup in Progress".

Accepted Solution
Kudos1 Stats

Re: We are unable to proceed with Norton Account at this time. Please try again later.

If you get we are unable to proceed with the Norton account at this time while trying to activate backup, try to logout from Norton Management or Norton One on the Norton user interface and then try to activate the backup.

[The below image is from Norton Internet Security, but you've to do the same in Norton360]

-Shri
Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

Son of a gun, that worked. I now have 157gb of Secure Online Storage available from the bug in the activation process. Thanks Norton. We will see how long that lasts.
Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

I'm getting the same message from Norton too, but I wasn't logged into Management or 1, so I logged in, then logged out. Made no difference.

Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

Hi drifter,

If you have product setup in hand, try to uninstall and reinstall the product. Make sure you log out of your ID (from M or 1) before uninstallation.

Kindly let us know how it goes.

Thanks!

Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

I too have received the same message.  I thought I had two different On Line back up programs that weren't syncing.  We just bought this new computer..  I will be interested in finding out what the engineer/ tech person has to say to resolve this issue.  I have a big red X on the norton Icon because On line back up isn't working.  But then I can run it manually & save it to the C drive.  This has been driving me nuts for the past few days.  HELP ME!!!!

Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

I don't understand why I should have to uninstall Norton and then reinstall it, when I installed it on this computer for the very first time just 3 days ago. And I don't have the product in hand, I bought Norton 360 online in March, with the right to install it on three computers, and used it on my old computer until 3 days ago, when I built a new P/C. And now all I get is the above message in the subject header when I try to access Online Backup. What good is a product that has to be uninstalled and reinstalled? What good is it when it becomes such a HUGE hassle to use? I'm reading all over this site nightmare stories of people trying to restore files for weeks and weeks, sitting there at 1% after two days of constantly running, when a reasonable time to restore a file should be MINUTES.

I've done nothing complicated that has caused a problem, what I've got is a three days old system with a fresh, uncorrupted O/S free of infection or any other problem, and a Norton backup I can't do any restores with, and after reading other people's attempts to get it to work, wasting weeks and weeks and getting nowhere, I'm ready to cut my losses right now.

I'm actually happy with Norton's security features; it updates flawlessly, doesn't bog down my P/C unduly, and is easy to use. I find it a vast improvement over Zone Alarm. But the backup is a nightmare. You should do one of two things; fix it, or admit you can't and stop offering it. Continuing the way it is now gives people a false sense of security.

Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

Set Up Unsuccessful

 

 

Unable to Set Up Online Backup

 

Setting up your online backup could not be completed at this time

Please retry later.

 

 

It's that last sentence that gets me. It's like I'm being toyed with, to see how long I'll keep retrying only to get the same result.

Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

Hi drifter,

We are really sorry for the incovenience caused. You have mentioned that you bough Norton 360 Online in march. Can you tell us which version of N360 you are using currently? Also whether your product is registered to Norton account.

You can also contact norton support via chat www.norton.com/chat

Thanks!

Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

My version of Norton 360 Premier is 20.2.0.19 and yes it is registered to Norton Account.

A few minutes ago I clicked on "Manage Backup Sets" and then to configure, and got the ususal "Try again later". I then tried again, and this time it said "Another backup operation is running. Try again later". This is absurd. I haven't even been able to configure Backup. It is as if my old computer is still hooked up and doing backups, but it isn't.

Kudos1 Stats

Re: We are unable to proceed with Norton Account at this time. Please try again later.

Hi 

   Please go to https://manage.norton.com-> sign-in with your Norton account email and password-> go to My Account -> under products select your active Norton360-> remove the license next to your computer by clicking on trash can->open N360->click on support->subscription status->it'll prompt you to activate->copy the key from the same page (from where you've removed the license)->activate N360->now logout from the manage icon->try to activate the backup.

you can identify the computer using the device name, to find the device name press the windows logo and pause/break on the keyboard at the same time and refer the computer name.

-Shri
Kudos0

Re: We are unable to proceed with Norton Account at this time. Please try again later.

Okay, I logged into Norton Management and went to My Account. I see two devices installed, one in March and one last week, which is correct. There is a trashcan for both of these; should I remove only the license from the older one? I assumed that it's permissible to have backup on three p/c's, but I didn't add a p/c, I replaced one, hence the newer installation is on the same hookup, or IP address, as the old installation. Is that the reason I've been unable to activate backup on the new P/C? Does removing the license from the older installation mean that if I should for some reason reinstall the old P/C, Norton 360 won't be protecting that P/C?

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