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Kudos0

Wee bit of a con there, guys....

Having received emails on if you renew early you won't lose any days from your existing expiry date, having read during renewal that I won't lose any days, I lost days on renewal!

Turns out you have to buy your renewal from Norton for this to apply. So, if that's the case, say so explicitly, and don't lead people to believe something that isn't true.

While I only actually lost 3 days, it still sucks.

Cheers,

David

Replies

Kudos0

Re: Wee bit of a con there, guys....

There is a difference between renewing an existing subscription and replacing it with a newly purchased one.  When you renew, retaining the current product key, the new subscription period is added to the days remaining.  If you use a different product key, you get the number of days provided by that key only.  You can always contact Norton Support and they can add the days remaining under your old license to your new subscription period if you have opted to purchase a new license.

Kudos0

Re: Wee bit of a con there, guys....

Hello David

The way to get to Customer Support is by using this link. www.norton.com/chat. They almost always add back the days to your old subscription. We do tell customers who come to the Forum and ask about this, not to put in a new key until a day or 2 before the expiration date.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Wee bit of a con there, guys....

Thanks all.

Point still stands though. It doesn't say anywhere there's a precondition about renewing directly with Norton and given that seems to be a lot more expensive than buying a new product key I can't imagine why anyone would do that anyway. 

And it would fairly trivial to write the code to sort that also so that if a customer does put in a new key for that reason to automatically add the days on. Which is what the email and during the process implies will happen.

Since it's only 3 days I've lost and I hate "chatting" (why's there no email?) I'll chalk it up to experience.

Cheers,

David

Kudos0

Re: Wee bit of a con there, guys....

Hello David

We Gurus have been asking Norton to add on the days automatically for years, but so far they won't do that. That is why we tell the users to enter the key a day or 2 before being expired. I know we can't reach everyone since it's only a Forum and most don't ask. A lot of users have learned to buy the product at other places rather than thru Norton Bookstore. Some like doing it because they like Automatic Renewal.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Wee bit of a con there, guys....

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