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Weekly Full Scan aborts
We have 4 Windows 10 PC's, all running Windows 10 V1703 with all patches. We have Norton Security on all 4 PC's. Recently, our weekly FULL SCAN scan on just ONE of the 4 PC's has started aborting after running for about an hour and twenty minutes. There is no trace of it in Norton recent history and that PC looks like it has done a "soft restart" the next morning.
Norton Auto-fix finds no problem. Full scan with Malwarebytes finds no problem. Full Scan with latest Windows 10 Malicious Software Removal tool finds no problem. Interactive run of Norton Quick Scan only finds cookies - that's normal.
We got the NS.exe abort information from the Windows 10 reliability monitor. Here it is:
Faulting application name: NS.exe, version: 220.127.116.11, time stamp: 0x59407d82
Faulting module name: sds_appendix_1_x64.dll, version: 18.104.22.1684, time stamp: 0x59ce726b
Exception code: 0xc0000005
Fault offset: 0x00000000002caf6d
Faulting process id: 0x1004
Faulting application start time: 0x01d34103cb3f95cd
Faulting application path: C:\Program Files (x86)\Norton Security\Engine\22.214.171.124\NS.exe
Faulting module path: C:\Program Files (x86)\Norton Security\NortonData\126.96.36.199\Definitions\SDSDefs\20171009.003\sds_appendix_1_x64.dll
Report Id: 3209991c-d994-40a3-9a48-059f9587cbcd
Faulting package full name:
Faulting package-relative application ID:
Any ideas on why this is happening or what we should do next?