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Kudos0

Went to log in to Facebook today, got Malicious Software message

When I tried to open my Facebook account today I got a message: "Let's Check Your Device for Malicious Software" and offering to clean my device (a PC) by downloading the scanner provided by Facebook and Kaspersky Lab. I have Norton Security fully downloaded and updated, is it missing something, or is this possibly a phishing attempt, given Kaspersky's Russian source?

Replies

Kudos0

Re: Went to log in to Facebook today, got Malicious Software message

DDWA. It's more than likely a "click bait" phishing attempt. Never open popups or message from sources just appearing out of nowhere.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Kudos1 Stats

Re: Went to log in to Facebook today, got Malicious Software message

Thank you SoulAsylum - that was my thought too, so I didn't open it at all and, therefore, also could not log in to my Facebook account beause this is set up as a sort of "drawbridge" blocking entry into Facebook. I researched on Google and it appears that Facebook is cooperating with Kaspersky Lab to hook people into Kaspersky's & Facebook's virus/malware scanner...too bad Kaspersky has a rep. of being affiliated with Russian hackers! (US Gov't. no longer using Kaspersky software.)  Several people mentioned that they waited a few days and then found the message gone and "drawbridge" now open. So, I'll wait a few days and try again & see what happens then.  Thanks again. 

Kudos0

Re: Went to log in to Facebook today, got Malicious Software message

This just started happening to me as well but only on my PC Chrome browser. I have run Norton Antivirus Quick Scan with nothing malicious found on my Win10 computer. Facebook allows me to log in without a problem using Firefox and my other browsers.

Also, my Android tablet uses Chrome and I am able to access my same Facebook account on my tablet without any message. There is no way that I am letting another 'security' scan program to enter my computer. 

I found an earlier thread about this and amazingly the results from one person using Norton Antivirus allowed the download and scan because they were tired of getting the message (which does not allow you to enter Facebook until you approve the scan). The result was that the software from Google/Facebook found NO malicious malware and subsequently the warning went away.

Another tested his computer by logging out and letting someone else log into Facebook using his computer. The friend did NOT get the message, but the owner of the computer continually got the alert box.  He tried a few more tests using a library computer - same results blocking him when he tried to sign in using other computers. So obviously this is NOT a computer problem and obviously some of us are being pulled to either test these 4 software scan programs or for some other reason attempting to block. 

The message from Facebook/Google Chrome is clear - they want us to drop Norton AntiVirus (or McAfee and others) and trust THEIR software. Not happening here - will use Firefox more!

Kudos1 Stats

Re: Went to log in to Facebook today, got Malicious Software message

This false 'detection of malware on your system' has been reported here and elsewhere on the internet many times. It is a problem with Facebook's detection algorithm that falsely flags user accounts.

There is nothing Norton related with this issue. Your Norton product is still protecting you.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Went to log in to Facebook today, got Malicious Software message

Thank you peterweb, I thought something like that must be happening. It still continues to this day, so I've just emailed my contacts that I'm off of Facebook for the time being, since I know of no way to advise Facebook - don't know if they'd believe me anyway. 

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