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Kudos0

What are the browser features Norton is alerting to install?

After I updated to v. 22.8.0.50 of NS, when using Firefox 49, I occasionally get a popup alert at the bottom corner of the screen that says:

Some of the Norton protection features are not installed on Firefox.

Install Now.    Remind me later.

While I realize it's likely a legit alert, it makes me uncomfortable to install something when I don't really know what "protection features" it is referring to, and whether it's reversible.

I'm using Norton Security Toolbar 2016.8.0.95 and Norton Safe Web.  I have chosen for Norton Identity Safe, Norton Home Page, and Norton Safe Search are turned off.

If I click "Install now", what happens to my Firefox browser?  What is installed?

Thanks.

Replies

Kudos0

Re: What are the browser features Norton is alerting to install?

I think it is the new Norton Identity Safe extension for Firefox.

Jim

Kudos0

Re: What are the browser features Norton is alerting to install?

Same problem here. It has also been mentioned in several other threads where users have received a similar message for Internet Explorer (usually saying "not enabled" rather than "not installed").

In my case I'm using plain vanilla Norton Antivirus - have for years and have always disabled or uninstalled unwanted add-on features such as the toolbar and Identity Safe. This has never been a problem until a very recent Norton update, after which I keep getting the annoying side-pop message that suggests that I may be unprotected.

I'd like to think that it's another example of Symantec being overly presumptuous and intrusive. Yes, I assume that I can make the annoyance go away by selectiing "No thanks" (or "Don't ask me again" on some variations). But IF this warning is just a new "feature" with a recent update, and if it does NOT mean that suddenly my protection has been diminished, then I strongly object to the confusing new scare tactics that exaggerate the case for add-on use.

And if Jim's reply is correct, could Symantec advise why after years of my not using Identity Safe, it's only now considered to be a breach of protection?

I feel that we are owed a better explanation from Symantec about this warning/alert beyond the vague message wording.

Kudos0

Re: What are the browser features Norton is alerting to install?

" scare tactics" ...?, in my opinion.  Alert is information = Norton offers Features (extensions)...use or don't use.  
Norton offers new Firefox IDSafe Feature.  Alert is information = Norton offers Features (extensions)...use or don't use. 
> https://community.norton.com/en/comment/7185041#comment-7185041

> Pre-Release Norton Identity Safe extension for Firefox browser

> What has changed in the Norton Identity Safe extension for Mozilla Firefox

Kudos1 Stats

Re: What are the browser features Norton is alerting to install?

"Alert is information."

The alert is only incomplete information at best.  You can't choose to "use or not use" if you don't know what it refers to; i.e., if it's only presented as though it were some Mystery Tool X.  

The point is that such a popup alert should say exactly what it wants to install, instead of just saying "some feature."    The generic phrase "Some of the Norton protection features are not installed on Firefox", and then asking people to install some kind of mystery software with no hint as to what it might be does raise questions.  I had to come to the forum to find out what it is referring to.

The popup could just as easily say something like  "The Identity Safe extension is not installed in Firefox.  Click here if you'd like to install it."   And then people would know what it is talking about.

Kudos0

Re: What are the browser features Norton is alerting to install?

mesquitebean: The point is that such a popup alert should say exactly what it wants to install, instead of just saying "some feature." 

Norton Product Suggestions

  Norton Feedback  

Kudos0

Re: What are the browser features Norton is alerting to install?

I have to agree with mesquitebean, and disagree with bjm.

"Alert is information"? IMHO "Protection Alert" and the wording that follows imply that protection has been compromised. We appear to be caught up in Symantec semantics.

I appreciate bjm's links, but we should not have to pour through pages and pages of postings to determine whether or not the new "Alert" means that we are suddenly at risk of diminished protection.

For those of us that do not need Identity Safe, it would be nice to know for sure that we can ignore the seemingly over-dramatic new warning without fearing loss of protection (not loss of potential convenience, which is a whole other thing).

Kudos0

Re: What are the browser features Norton is alerting to install?

Kudos0

Re: What are the browser features Norton is alerting to install?

I'm not sure what it is that you're trying to tell us with your latest post, bjm, unless it's another example of getting the user to read lots of other information in order to answer a simple question.

The links suggest, if I read/interpret correctly, that the message is a "Nag Alert". Perhaps that answers my questions about severity, but ALL users see pop-up wording ("Protection Alert") while only a small minority search through forums for clarification. You questioned my suggestion of "scare tactics" - I don't claim it to have been intentional scare tactics, but the misleading wording of the "Alert" results in scared and confused users. Do we really need to install/enable an optional password manager in order to remain confident about "protection"?

I have been a Norton user (and supplier) since pre-Windows (and pre-Symantec) DOS days. Over the years I saw Norton software become increasingly bloated and intrusive, and I finally changed my loyalties because of this. I then returned to the products a couple of years ago when Symantec publicly admitted the bloatware issues and announced a new direction, with new "thinner", quicker, less intrusive versions. That was very welcome, but of late I'm seeing a gradual return to bloated software and a new degree of intrusiveness that isn't justified by the increased threats in today's computing. This "Protection Alert" issue just increases my disappointment.

Kudos0

Re: What are the browser features Norton is alerting to install?

ManFromOz:  I'm not sure what it is that you're trying to tell us with your latest post, bjm,

I hear you. You're disappointed. Norton is mass market offered AS IS. 
Norton may not satisfy all users, all the time.
Please submit your concerns via > Norton Product Suggestions >>  Norton Feedback  

Hopefully, the next time you see Norton toaster you'll be more familiar and less disappointed.  

You shall have the right to receive new features to the Software as Symantec, in its sole discretion, makes such features available with the Software during Your Service Period. Symantec continually strives to improve the usability and performance of its products and services. In order to optimize the Software Symantec may, at its discretion and without notice, add, modify or remove features from the Software at any time.

https://www.symantec.com/about/legal/license-agreements.jsp 

Kudos0

Re: What are the browser features Norton is alerting to install?

I received this response from a CHAT with a Norton rep named Ashwani Rajwanshi on August 12, 2018 at 8:00pm EST

I would like to inform you that Norton has the extra features of Identity safe vault on the browser, Norton Toolbar on the browser and also have Norton Safe search on the browser which prevents web risks.

It appears that these are the things that will be installed on Firefox as  "Norton Protection Features" .  They may be disabled at any time if you wish.

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