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Kudos0

WHAT TO BELIVE?

Dear Symantec Staff.

I'm 63 year old former computer technician from Sweden, as well as your loyal customer of Norton Security and it's precursor since 2007, if I recollect the time right.

For just some minutes ago I started up my laptop, since I don't use it that often, and upgraded and updated the Norton Security Deluxe, the same Norton Security Deluxe as I have in my gaming computer. What surprised was that I saw it's 73 days left in Norton Security Deluxe at the laptop, but in my gaming computer it says in Norton Security Deluxe that I have 74 days left of the total time when both are of the latest version and updated.

How can that be possible that you get one day less in Norton Security Deluxe on the laptop compare to my gaming computer that have exactly the same Norton Security Deluxe and are connected via my router and RJ45 Network Cable to the same Internet provider (ISP) by Fiber Optic Cable.

How to trust Symantec and their way of counting down the remaining number of days in Norton Security (Deluxe) when I discover such a suspicious calculation of days.

This might be the question of the year, who knows.

Thank you and God Bless You All.

WOLF.

The WOLF is Neither People's Competitor Nor His Enemy. The WOLF is a Fellow Creature With Whom The Earth Must Be Shared.

Replies

Kudos0

Re: WHAT TO BELIVE?

The difference in the days remaining is probably due to the time of day you started each machine. You may have started one while the subscription server was on one day, and the other when the subscription server had moved on to the next day. Remember the subscription servers are not necessarily in the same time zone that you are. And once you have logged in for the day, your Norton Security does not have to keep checking in real time for the valid subscription.

If you want to sync the two computers, open Norton Security and click on Help - Subscription Status to have your product sync with the subscription servers. Do this on both computers at the same time to see what results you see. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: WHAT TO BELIVE?

Dear PeterWeb.

Thank you for your quick answer.

If not my Norton Security do not need to keep track of days in real time, how can it then for sure know when the subscription is out of date. Sounds like a paradox to me. Would it be good to program your server in the way that if my Norton Security is running from Sweden as in my case, then Symantec's server software check the date and time in Sweden from a reliable source?

I'm not a programmer, but that is something I think would be possible for those that have the knowledge of programming, at least that's what I believe.

If Symantec's server software can't keep track of days and times for their customers in different country's with accuracy, the question is how Symantec legitimately can for sure know when the subscription status is running out of time for their customers. Sounds very suspect to me, if I may say so.

Thank you.

The WOLF is Neither People's Competitor Nor His Enemy. The WOLF is a Fellow Creature With Whom The Earth Must Be Shared.
Kudos0

Re: WHAT TO BELIVE?

Did you try my suggestion to see if you can sync both computers using the Subscription Status feature. As I suggested, it is probably that your Norton product checks the subscription server when you start your computer. If you start one in the morning, and one in the after noon, you could end up with the different days showing. I would only worry if it showed more than one or two day difference.

The final word is on your Norton Account web page. The information in your Norton Security is just a guide so you can keep track of your subscription.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: WHAT TO BELIVE?

I agree with peterweb.  This is likely a situation arising from when each computer is synching with the subscription servers.  Obviously, you have a single subscription so it cannot have two separate expiration dates.  I have noticed that the number of days showing in the product does not change at the stroke of midnight every day, but rather occurs at other times of day.  I suspect the installed program uses your system clock to track 24-hour periods and periodically checks with the Norton servers to maintain where it is in the subscription period.  The effect will be that if you let your subscription expire, both computers will lose Norton functionality following the expiration time, but not necessarily simultaneously.  I have confirmed this with Norton shutting down hours apart on two separate computers once the product expired.  It's a timing thing, not an actual difference in the number of days.

Kudos0

Re: WHAT TO BELIVE?

Please give me my two minuets back....all this for a one day "discrepancy"..god use another software package if this is bothering you so much - it is obvious that symantec cannot be trusted as they screw you out of one day each year, who knows what else they are up to...youll save your 10 cents...

Kudos0

Re: WHAT TO BELIVE?

Dear PeterWeb & SendOfJive.

Thank you both for your help in salving this principle issue that made me wonder how it become.

PeterWeb, I will check up the Subscription Status Sync as you recommended.

As for you Boogieman, please grow up and do not undermine your dignity with such naive statement. If you are in a Dire Straight to boost your image, I recommend you do it together with those that are in the same level of nonsense as you presented here.

The Symantec forum is for those with questions and need of help, as well as good suggestions.

But if you like to communicate, you are welcome to get in touch with me (TWP-WOLF) in Discord voice chat, and I promise to give what I can of my 63 years of life experience in the way for you to pic up what you might think be of value on your journey of life. It's a life time offer just for you.

Again, thank you PeterWeb & SendOfJive for your time and effort to help me out.

Take care and God Bless You All.

The WOLF is Neither People's Competitor Nor His Enemy. The WOLF is a Fellow Creature With Whom The Earth Must Be Shared.

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