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Kudos0

What happened to Identity Safe?

Bought Norton Core and a new iMac. Downloaded Norton Security ahead of receiving the Core Router. No problems opening the Norton Security but there is no Identity Safe, what happened to Identity Safe?

Replies

Kudos0

Re: What happened to Identity Safe?

Did you download the software from a link in your Core purchase confirmation? If not, what link did you use?

Can you post a screenshot of the main Norton Security screen? If you have logged into your Norton Account, please mask your email address at the top right of the Norton Window.

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: What happened to Identity Safe?

Hello, please read this article concerning your IDS issue: https://support.norton.com/sp/en/us/home/current/solutions/v74391135_EndUserProfile_en_us

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00
Kudos0

Re: What happened to Identity Safe?

Yes I downloaded it from the email link sent following the purchase. What is missing is the Identity tab and Identity Safe options. 

Kudos0

Re: What happened to Identity Safe?

Well if I had known that ahead of time I probably would not have bought it. Thanks.

Kudos0

Re: What happened to Identity Safe?

You are most welcome. Have a great New Years!!

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.175 / N360 Deluxe 22.17.2.47 / Norton Core v.282 on Android 2.00

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