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Kudos0

What is Norton Lifelock?

For a week or two I have been receiving these warning messages, purportedly from "Norton LifeLock". The messages popup every couple of minutes which becomes a huge nuisance and I couldn't find, so far, any way of knowing what this "LifeLock" is or where it came from. I am sure that I did not knowingly install or allowed it to be installed. The messages read like this:

 What does this mean? Should I be concerned? Can I get rid of LifeLock?

Please help.

Replies

Kudos2 Stats

Re: What is Norton Lifelock?

4. Whats's new in Norton 22.16.2.22?

    - New Norton LifeLock logo        

https://community.norton.com/en/blogs/product-update-announcements/announcing-norton-22162-update-windows

Re: Life Lock In Version 22.16.2.22

Posted: 13-Nov-2018 | 6:29AM • Permalink

Hi Everyone, yes, that's our new logo. Everything you know and love about Norton is the same, but because cyber-threats keep evolving, Norton joined with LifeLock, a leader in identity theft protection, as part of one company (Symantec). This will allow us to offer you even more comprehensive, all-in-one types of protection in the near future.

You do not need to do anything and you will not experience any changes with your current product or service. This also does not mean that LifeLock identity theft protection is being added to the current product you are enrolled in as identity theft protection feature is only available in certain countries at this time, but please watch for our expanded offerings soon.

https://community.norton.com/en/comment/8030191#comment-8030191

Kudos0

Re: What is Norton Lifelock?

Thanks bjm for your prompt help. I feel more relaxed now, but still not at all comfortable. Sunil_GA says that nothing changes in the systems to which LifeLock was added. I beg to disagree, because these continuous popup messages on my screen are a huge nuisance to me.

Is there any way I can at least get rid of these permanent notifications? Is it possible to deactivate LifeLock?

Kudos2 Stats

Re: What is Norton Lifelock?

Just to clarify. The only thing LifeLock in your Norton product is the logo. It is not a feature that can be added to a piece of software. It is a credit monitoring service that is now owned by Norton.

What you are seeing has nothing to do with the LifeLock logo. It is a feature we have been hearing about for some time now that will protect you from someone hacking into your device and using your web cam to spy on you. I do not see it in my copy of Norton. Any chance you are using an EAP version of Norton? Try looking through your Norton Settings to see if you can see a setting for Web Cam Protection. You could turn it off, but you would not be protected by that new feature.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: What is Norton Lifelock?

Hi Peter,

As far as I know, my Norton version is not EAP. I purchased my license from Amazon, as usual, and I believe that I have a regular, plain vanilla commercial version of the Norton Premium With Backup software. In Settings, the closest I find to this LifeLock popup messages is an entry named "Safecam" and it offers just two options: "On/Off" and "Automatically Allow Good Apps - On/Off". Since the messages always start with the words "Denied webcam access..." or "Allowed webcam access..." I think that it may be the "culprit"...

If my assessment is true, then my only choice seems to be turning the feature on or off. I remain undecided. On the one hand, I am all for protection, the more, the better; and on the other, in order to keep this feature I seem to have to resign to this huge nuisance of the, literally, dozens-a-day popups... It seems a bit too much for my nerves... Why can't they offer an option to have it do its job silently for "sensitive" folks like me?...

Just one other thought. If all the App does is prevent hackers from using my computer camera (is this the same as my "web cam?") then I could safely turn off the feature. Why? Because my laptop camera is automatically (should I say, radically?) protected against hackers - for years now, it is covered with a small cut of black electric tape!... Since I never use it, this is the best security I can provide myself against hacks of my camera...

Many thanks for your continued help.

Kudos2 Stats

Re: What is Norton Lifelock?

Kudos1 Stats

Re: What is Norton Lifelock?

ChrisDi:

https://support.norton.com/sp/en/us/home/current/solutions/v126148153_ns...

Norton Gurus:

The image below is from the Norton Support article referenced by ChrisDi.  Could you ask your contacts at Norton if that means that some users are being randomly selected for beta testing of new features, and if so can these product updates be delivered via LiveUpdate or are they only added when installing/reinstalling the full Norton product?

LinYu2:
... As far as I know, my Norton version is not EAP. I purchased my license from Amazon, as usual, and I believe that I have a regular, plain vanilla commercial version of the Norton Premium With Backup software.

Hi LinYu2:

What is the product name and version number you see at Help | General Information | About?  There was a known issue about a month ago where a LiveUpdate delivered an incorrect v22.16.x patch to some Norton Security Premium users that changed their product to something called Norton Security Ultra (see see Todd D Wauchob's thread Vanished Backup). I'm just wondering now if last month's LiveUpdate glitch was actually a botched attempt by Norton to push a new feature out to a limited number of users for beta testing.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Premium v22.15.1.8

Accepted Solution
Kudos2 Stats

Re: What is Norton Lifelock?

 LinYu2

Just one other thought. If all the App does is prevent hackers from using my computer camera (is this the same as my "web cam?") then I could safely turn off the feature. Why? Because my laptop camera is automatically (should I say, radically?) protected against hackers - for years now, it is covered with a small cut of black electric tape!... Since I never use it, this is the best security I can provide myself against hacks of my camera...

That is what I did when I first got my laptop. As I never use it, I covered the camera with one of the stickers that came on the laptop. So in your case you could just turn off the SafeCam feature.

lmacri

Last time I asked Norton about how the users would be chosen for getting this new feature, I was told ...

New Norton SafeCam is released to very limited customers selected randomly. This is similar to any product phased release to monitor any release issues.

This was discussed in an earlier thread here.  https://community.norton.com/en/forums/safecam-new-feature-norton-securitiy

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: What is Norton Lifelock?

peterweb:
...Last time I asked Norton about how the users would be chosen for getting this new feature, I was told ...

New Norton SafeCam is released to very limited customers selected randomly. This is similar to any product phased release to monitor any release issues.

This was discussed in an earlier thread here.  https://community.norton.com/en/forums/safecam-new-feature-norton-securitiy

Hi peterweb:

Thanks for the link to MomOfARocker's thread.  I'm still not sure what "phased release" means in this context, however. Do users who are randomly selected to test the Norton SafeCam feature actually receive a minor product update (e.g., from v22.16.2.22 to v22.16.2.23) via LiveUpdate and/or downloaded installer before the product update goes into wide release, or are there two different streams for v22.16.2.22 - a "standard" version without Norton SafeCam and a "beta-test" version with Norton SafeCam?

This sounds an awful lot like the controversy with Piriform's recent CCleaner v5.48 update that introduced a beta-testing program called "Feature Preview" where a small number of users had a new feature called Quick Clean added to their product that was enabled by default (but not documented in the release notes) - see Aelson's thread Feature Previews on v5.48.6834 in the Piriform forum.   Users complained about this forced beta-testing and Piriform (now owned by Avast) has promised they will eventually allow users to opt out of these "Feature Previews".  From the 25-Oct-2018 release notes <here> for CCleaner v5.48.6834:

Feature Previews

CCleaner now supports the release of new features still in development to a limited audience for testing. ‘Feature Previews’ help us to uncover more difficult-to-find technical issues across a wide variety of system configurations prior to the official release of a new feature. For example, if a new feature is misbehaving, we can disable it completely while we fix it.

In the future we will add support for opting out of feature previews, so if you’re not interested in potentially being selected for this, you can remain on version 5.47 for the time being.

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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Premium v22.15.1.8

Kudos1 Stats

Re: What is Norton Lifelock?

Thanks for the link to MomOfARocker's thread.  I'm still not sure what "phased release" means in this context, however. Do users who are randomly selected to test the Norton SafeCam feature actually receive a minor product update (e.g., from v22.16.2.22 to v22.16.2.23) via LiveUpdate

I have no information on this. We will have to wait to see what version of NS LinYu2 is using. I know I do not have the version with SafeCam. I'm on 22.16.2.22.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: What is Norton Lifelock?

I think I have gotten a conclusion for my query. Actually, as Peterweb has just confirmed, I seem to have had that solution for quite a while already, thanks to some good soul who had taught me the trick... I just needed to be reassured that all that LifeLock did was blocking access to my laptop camera. Many thanks for this, Peter.

Now, for whatever it may be worth, this is my current Norton version: 22.16.3.22. And I confirm to have disabled the SafeCam feature as of today.

Thanks to all who contributed to this query and please post here if you know of any new development of interest coming from Norton on this issue.

Cheers!

Kudos1 Stats

Re: What is Norton Lifelock?

LinYu2:

...Just one other thought. If all the App does is prevent hackers from using my computer camera (is this the same as my "web cam?") then I could safely turn off the feature. Why? Because my laptop camera is automatically (should I say, radically?) protected against hackers - for years now, it is covered with a small cut of black electric tape!... Since I never use it, this is the best security I can provide myself against hacks of my camera...

Hi LinYu2:

One last hint.  If you never use your webcam you can also disable it in your Windows Device Manager as instructed at https://www.thewindowsclub.com/disable-webcam-in-windows for additional protection.

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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Premium v22.15.1.8

Kudos0

Re: What is Norton Lifelock?

Hi Imacri,

The fact is, I never used it before. How likely am I to use it going forward? It's not impossible, but very unlikely. So, why not, like you say, it seems like an extra protection and I don't see anything being lost, so I took your hint and disabled my "Integrated Camera" driver. In the very remote possibility that I come across a situation where I wish to use it, I think I can always go back and re-enable it, right?

Thanks for your contribution.

Kudos0

Re: What is Norton Lifelock?

LinYu2:.
...How likely am I to use it going forward?...I took your hint and disabled my "Integrated Camera" driver. In the very remote possibility that I come across a situation where I wish to use it, I think I can always go back and re-enable it, right?

Hi LinYu2:

If you don't use your webcam for online video chats (e.g., using software like Microsoft's Skype) or capturing photos then you probably don't need your webcam enabled.  If you eventually find a use for it then yes, you can go back into the Windows Device Manager and re-enable the webcam device - just block the camera lens with opaque tape or a Post-it note as you did before when you aren't using the webcam if you decide to re-enable it.

If you have a Lenovo/ThinkPad computer then I'm guessing the images in your original post show pop-up warnings from Norton SafeCam because your computer was running an automated update check for the drivers for your integrated webcam, and Norton SafeCam was asking if you wanted to allow access to the Lenovo servers. If I recall correctly you have a Win 10 computer, and depending on your current Version and Build a similar functionality is already built in to your operating system - see the Lenovo support article How to use your integrated camera in Windows 10 on how to permit / block different applications from using your webcam in your Win 10 settings or completely turn off the webcam (as you already did) in your Windows Device Manager.

EDIT:

See the thread HELP! lenovo.modern.imcontroller.pluginhost is it a virus? for comments from Lenovo staff about why this executable is running on your computer.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Premium v22.15.1.8

Kudos0

Re: What is Norton Lifelock?

Hello

This is what I see when I click on More Norton. Also, when I first open up NSBU, I see for a few seconds a "LifeLock" where it says More Norton. After the little LifeLock goes away, the More Norton shows up again. When I click on LifeLock, I see this.

This is with Norton Security with Backup version 22.16.2.22 (Norton Core Security Plus)

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: What is Norton Lifelock?

Hi floplot,

I have the same Norton version you have (NSBU 22.16.2.22) but I never got what you're getting now. Well, for one thing, because I deactivated LifeLock.  Actually, if it's good basically for just the security of my laptop camera, and since I never use it, I had already taken a radical measure in that regard, as I mentioned before...

Now, after deactivating Lifelock, the tape patch still remains there over the lens, just in case some hacker tries to take a pick at my face and gets frustrated for having invested so much labor for such a poor yield... 

Perhaps someone else could come up with some good explanation for what you're getting.

Have a good weekend.

Kudos2 Stats

Re: What is Norton Lifelock?

 LinYu2

Well, for one thing, because I deactivated LifeLock.  Actually, if it's good basically for just the security of my laptop camera, and since I never use it, I had already taken a radical measure in that regard

You are still confusing what LifeLock is. It has nothing to do with the new Safe Cam feature. The Safe Cam is the feature you have disabled. 

You cannot deactivate LifeLock because it is not a feature of the Norton product. It is a credit monitoring service that is offered to consumers that is now owned by Norton. The Lifelock image in the Norton Security products is just marketing. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: What is Norton Lifelock?

peterweb:

You are still confusing what LifeLock is.

You're absolutely right, I must humbly agree. The number of issues I've been dealing with (+ old age, of course...   ) may be a good part of the explanation... The other is that I was getting rather annoyed with those constant popup messages that I originally (and erroneously) had associated to the newly discovered addition to the Norton logo. And amidst the relief of having got rid of the issue, it may have become lodged in the subconscious part of my brain the wrong association of the issue to the LifeLock software. My only fault anyway. I'm sorry.

Now, not wishing to abuse your patience, can you please explain a little more what exactly does Lifelock do, in practical terms? You mention "credit monitoring" and I have read a few comments in Google, but I still have not a good idea about if I should like it, hate it or just be neutral... Whatever you can share in just two or three lines would be greatly appreciated.

Many thanks.

Kudos2 Stats

Re: What is Norton Lifelock?

You can find information on LifeLock here.   https://www.lifelock.com/

Basically it currently is only available in the USA. What the service does is monitor your credit and identity to see if someone is trying to open up accounts/credit cards/loans in your name. To do this they monitor your Socail Security Number, and credit card numbers and whatever other information you give them. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: What is Norton Lifelock?

Thanks for the general explanation and for the link to LifeLock's. That's all I need do know. Interesting and... kind of expensive!

Have a good weekend.

Kudos0

Re: What is Norton Lifelock?

Hello

I no longer have the Life Lock file that I showed in my screenshot above. I guess i had it for a little while and now it is gone. It must have been some marketing feature that was used for a short time.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: What is Norton Lifelock?

Hi floplot,

In my system, the Norton's logo shows the recent addition of LifeLock's name to it. I read somewhere that some people had not seen any change in their Norton's logo. Is this any indication of whether you have been included in a select number of users to receive the LifeLock service or is it just part of a regular Norton update that contained this change in their logo, with no bearing on the actual presence or absence of the LifeLock service?

I made a search for "LifeLock" into my system and there seems to be nothing in it containing that word. Short of asking Norton directly, is there any sure way to find out whether or not you have been included in the "select group" of the service receivers?

Thanks.

Kudos2 Stats

Re: What is Norton Lifelock?

The logo has been distributed to everyone. I have it and cannot use LifeLock because I am in Canada, and users from Australia and New Zealand have it. It is just a corporate marketing thing. Nothing to do with the select users getting the Safe Cam feature.

You do not get the service unless you go to their web site and sign up for it. It is nothing that gets installed on your computer. Again, nothing to do with select users. It is available for anyone that lives in the USA. Even if they have never heard of Norton Security products.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: What is Norton Lifelock?

That is perfectly fine with me. My query was made just out of curiosity. I don't think I'll be looking for any additional security software in the near future. Even if I come to change my mind, the likelihood of spending the kind of money they are asking for would be even smaller. 

Many thanks. I appreciate your continued support.  

Kudos0

Re: What is Norton Lifelock?

Norton is right on the line of false advertising, if not a few steps over.  At best, it is confusing when NS Deluxe is said to include "LifeLock".  If you actually want full, real LifeLock services, you will need to pay a good deal more.  While Norton Identity Protection monitors some of the same factors, it's not really LifeLock:  Though it appears as such in the way it is presented.  One gets various pop-ups about needing this additional LifeLock protection; for a price of course.  If you try to figure all this out, you find one of the most confusing, convoluted websites around.  It's 90% sales and the old smoke and mirrors.  It is very difficult to get basic information.  As others have said here, it's becoming more about company profits than good, simple service.  There are some very good products out there, probably better than Norton in a number of cases.  Folks should look around.  You don't need all of the pop-ups and hype from Norton.  BTW, the Norton support runaround dance was probably designed by the devil himself.

Kudos0

Re: What is Norton Lifelock?

tjtrak:

Norton is right on the line of false advertising, if not a few steps over.  At best, it is confusing when NS Deluxe is said to include "LifeLock".  If you actually want full, real LifeLock services, you will need to pay a good deal more.  While Norton Identity Protection monitors some of the same factors, it's not really LifeLock:  [...]

Where is Norton Security Deluxe said to include "LifeLock" ...?

Norton Identity Protection Elite is being retired on February 28, 2018. 

https://support.norton.com/sp/en/us/norton-identity-protection/current/info 

No identity protection can guarantee 100% detection.

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