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Kudos0

What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

I applied the patch to Norton internet security and it said I can now update Firefox to 42 so I did, and although I have the Norton toolbar, the id safe doesn't work, so what was the point of the update, how can I go back to firefox 40

Replies

Kudos3 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

You would think with the new higher cost to renew NS w/ back-up they would fix this problem in one day. Not true as it has been months now.

IMO just typical Norton service.

Kudos1 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Even if you go back to FF 40 the updated Norton Toolbar does not give access to Identity Safe.

Kudos3 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

What Norton needs to do is get rid of their H1B "experts" and hire people who actually know what they are doing.

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Yes I know that now

Kudos4 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

I have been resisting the upgrade of Firefox for over a month now to retain Identity Safe. Over the past week of so I had to reload all the addons everytime I started Firefox, this included the Norton Toolbar.

Today, after a Norton "upgrade" the Norton toolbar no longer had identity safe included on it, even in V40 which I was still running. It is Norton who have crippled their own software to the detriment of their customers. How stupidly arrogant do you have to be to cripple your own software so that you customers cannot use it.

Norton used to be good, ever since the management was handed over to moronic halfwits the customer service has been ditched in favour of their own agenda.

Kudos1 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

There all new support techs & “Software engineer” to fix the Firefox toolbar.   

I use Firefox 40 & it is still working at the moment.

As for the cost part, I guess someone has to pay for that "Staples" ad.

Kudos5 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Once you install the latest Norton extension update, Identity safe will stop working.  We had back off to FF 40, that worked until the latest patch from Norton was installed, that patch disable Identity safe from 40 to 42.  Guess when they forced the use of the cloud for identity, that was a sign the it was going to be history.  Guess customers are not important to them, need to check if management is selling stock short.

According to customer support, you are not crippled, just need to switch to IE or chrome.  Too bad that is not what we paid for, any lawyers out there looking at "class action" suits?

Kudos3 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

firefox 42 no id safe. I had to get a new email.just to post here because my passwords are not available. This happened with other update to ff and what a mess it was on the last windows update.

 I need a solution for norton id safe or I am dumping it and getting all new stand alone products.

Kudos2 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Me too
Kudos1 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

kssmyasss: firefox 42 no id safe. I had to get a new email.just to post here because my passwords are not available. This happened with other update to ff and what a mess it was on the last windows update.

I need a solution for norton id safe or I am dumping it and getting all new stand alone products.

You can access your creds through the product or alternate browser.  YMMV
cute user name...

Kudos3 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Within my rights of freedom of choice when Firefox is my choice why should I have to use another browser just to use the NID Safe ? IMO Firefox is the better choice for me. The bad choice I made was NS


Norton Tech at work.

Kudos4 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Truly a shame that several times a year it seems we go thru this. I have been using Firefox since day one. I have been a Norton user for at least 10 years. Firefox blames Norton, Norton blames Firefox, but WE, the user, pay the price. Here's the difference....I PAY for Norton, therefore I expect better support and urgency in finding solutions to my problems. I would have no problem not updating Firefox until Norton found a solution, instead, I am forced to use an alternative browser such as Chrome or I.E. neither of which I am comfortable using. Since the updated toolbar is not fully functioning issue a patch reverting back to the old toolbar for Firefox 40 users. I am for the first time seriously looking at finding an alternative password manager for Firefox. Norton may very well lose me as a customer. Will that make a difference...probably not...but if enough customers do the same, just maybe......

Kudos3 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

BigCat:

Within my rights of freedom of choice when Firefox is my choice why should I have to use another browser just to use the NID Safe ? IMO Firefox is the better choice for me. The bad choice I made was NS


Norton Tech at work.

Norton Guru at work.

Windows 10 Home X 64 Norton Security Premium Current
Kudos2 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Norton just does not seem/or want to, understand the seriousness/inconvenience of this problem for its users.

Hello, are you out there????????

Kudos1 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

BigCat:  Norton just does not seem/or want to, understand the seriousness/inconvenience of this problem for its users.

Hello, are you out there????????

 You may share your concerns re Norton via Feedback

Kudos2 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

That's a joke, right. 

The response is  " the site is down, or it is not a secure site.

Kudos1 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

BigCat:

That's a joke, right. 

The response is  " the site is down, or it is not a secure site.

Works for me.  Not a joke.   YMMV

Kudos1 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Also worked for me, everyone needs to send feedback, otherwise it will be support as normal.

Kudos3 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

The 'undo' on autofill does not work in Chrome. I have reported this to Norton tech support and they responded on three occasions that there is no fix for this problem even planned. I do a lot of work creating and maintaining a course management system (Blackboard; up to six Blackboard websites a semester, including advising and special interest group Blackboards), I have the option of no autofill (no use of fill in for id/pw) or of using autofill and retyping the item title any time I update content. Major productivity block. Plus, Chrome keeps threatening to block all use of java. Blackboard and many publisher web services that go with textbooks use java for active learning content or very appropriate pop-up windows.

I love Chrome. It's a lot faster. I don't like IE very much. But as described above, Chrome does not work well with Norton if you do creation/maintenance work rather than just passive viewing. I really need to use Firefox at work. Norton (for which I paid full price) is really hurting my productivity and frustrating me.

I used to routinely recommend Norton to students, colleagues, family, and friends. Since the Norton Internet Security / Norton 360 product merge, I am suggesting they use something else.  

Maybe I should use my students' advice and start complaining publicly on Twitter.  I am definitely not getting what I paid for. 

Kudos2 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

I just found out from Norton Customer Service that Identity Safe will not be functional until December. This is totally unacceptable.

Kudos2 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

gregr55:

I just found out from Norton Customer Service that Identity Safe will not be functional until December. This is totally unacceptable.

December of what year?   

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Now my norton toolbar has completely disappeared from firefox. And worst yet, somehow Google Chrome and I.E. has the same limited toolbar that broke Identity Safe in Firefox.

Have done multiple liveupdates to no avail... Waht is going on??

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

I guess I am just not understanding what you are upset about. They told me it would be the end of Oct, I think it was this year.  Perhaps they need to ask Firefox for some help, ya think.

New logo for all the boxes new; OMG!!! I forgot there is no more boxes or disk (online buying) but it's the new higher prices just the same.

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Hello Duane418

I would recommend a remove and reinstall of your Norton Product. Please back up your Identity Safe  if you use that. Please also read the opening statement. This is a new version of the Remove and Reinstall Tool, so pay attention to the instructions.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

www.norton.com/nrnr

Please come back and let us know how it works now. Firefox has a partial Toolbar with Firefox 42 if you have version 22.5.4.24 installed of your Norton product. Please remember to run Live Update a few times and restart as necessary.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Did a complete uninstall and reinstall twice. No Go. Run live update until my fingers were blue.  No Go. Have uninstalled and reinstalled Firefox 42.  No Go. Have Version 22.5.4.24 installed.  No Norton toolbar whatsoever.  Firefox says the addon is enabled.  Norton says configure toolbar ( firefox) which merely tells you enable the plugin in firefox..

I did get into chat with Norton with a nice lady named Jessie, and we have the toolbar working now in Chrome.

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Update: Solved my own problem. Firefox somehow got into private browsing mode. Disable that and Norton Toolbar reappeared..

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Hello Duane

Thank you for the update and for finding the reason why the Toolbar disappeared. That information may help some users find their missing Toolbar.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

I'm assuming December 2015. I was so frustrated with their support from India, when they said December, I cut the conversation off and didn't ask another question.

Kudos1 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

gregr55 - Not necessarily - see Posting from Norton https://community.norton.com/en/blogs/product-update-announcements/update-norton-toolbar-support-firefox - very non-committal, Norton have led us up the path a number of times on this issue by keep issuing statements that turn out to be rubbish, evidently think we are all daft, probably right by continuing with them.

Kudos1 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

As soon as my subscription expires, I'm done with Norton. McAfee has a security suite that has a identity safe that works.

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Now that is some good solid info right there that we will also do.

Thank you.

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

 Identity Safe and Firefox 41/42?  Will this EVER be resolved?

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

dendodd:  Identity Safe and Firefox 41/42?  Will this EVER be resolved?

Yes, for now....., Toolbar remains "work in progress".
Norton Toolbar Limited Compatibility patch for Firefox 43 is available 

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Statement/question; Will this EVER be resolved?

Answer; "Yes, for now"....., Toolbar remains "work in progress".
Norton Toolbar Limited Compatibility patch for Firefox 43 is available 

Statement in link notice; but the VAULT feature "is not available".

Have I missed something here, I thought that is what this thread was all about, duh !!! 

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

BigCat:  Have I missed something here, [..].

 Have you..?  Re: What is the point of Norton toolbar if identity safe doesn't work.
Web-Protection functionalities of the Norton Toolbar on Firefox 43

  • Safe Web
  • Anti-Phishing
  • Safe Search

Compatibility of Norton Toolbar and Norton Identity Safe with Mozilla Firefox
Toolbar remains "work in progress".

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

My humble apologies as I though you were responding to " dendodd" question/statement, ID Safe.

The term "Yes" must be ambiguous as used here. 

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

BigCat: My humble apologies as I though you were responding to " dendodd" question/statement, ID Safe.  The term "Yes" must be ambiguous as used here. 

Q: Will this EVER be resolved?  A: Yes
Cheers

Kudos1 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

bjm_

Curious on what you base your answer on.  Most people would agree that the question relates to whether there will be a working method to use identity safe under Firefox 42 or beyond.

1) Is this an official answer from Norton that was relied thru the Guru network? 

2) If so (1), is there a reason Norton doesn't issue an official statement?

3) Is this an answer from you based on plans to solve the issue yourself?

4) if so (3)  what is your timeline for a solution?

With the manner Norton has "officially" handled this whole matter, does not lead to the anyone with common sense to believe it will be resolved for sure.

Additional Public relation statements about the rest of Norton products is not the issue.  Agreed the exact title for this might not clearly state the frustration of the users of "Norton with FF" regarding the use of Identity theft.  Best solution for Norton would be to official drop Identity for at least FF, and continue to promote their product based on other features, and hope customers believe they are doing a good job on those.  Last comment is based on other issues showing up a systems we use that still has non-expired Norton products, like memory leaks under Vista, excessive disk thrashing under win 7.

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

2. Why is it taking so long to add the compatibility?

We want to build long-lasting, well-supported Firefox extensions and several large changes by Firefox affect our plans. There is no direct and simple replacement of the binary XP-COM capabilities removed by Firefox, requiring a complete rewrite. We are taking a careful approach to rebuilding this capability for Firefox and have to evaluate how to provide adequate security for your Vault data.

In addition, Firefox has changes underway for multiprocess architecture (their Electrolysis (link is external) project) and introduction of a new WebExtensions  (link is external)API that we must take into consideration in our work. We are evaluating the impact of these works-in-progress by Firefox with the goal of delivering a release that will have strong security, highly compatible and well-supported by future versions of Firefox.

https://community.norton.com/en/forums/faqs-norton-toolbar-compatibility-issues-firefox-42 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Norton Community is Norton sponsored peer to peer support.
You may always inquire via Norton sponsored Chat with Norton Support  

Please rate your experience with Norton
Your feedback is valuable in helping Norton build better products.
Thank You
As to .... Curious, on what you base your answer on. 
"Yes" is reasonable, rational, affirmative and supportive.

Kudos1 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Actually you are bringing up additional issues with Norton.  

Had a couple of light days last week, so spent some time contacting "Chat with Norton Support"  regarding just the issue with using Identity safe with FF42. Did this at different times of the day to make sure to chat with a different person for a total of 8 inquires.  Out of the chats, one (1) said they had no ideal if / when it would be resolved, one (1) said several months which matches the Posted: 24-Nov-2015 | 12:46PM • Edited: 03-Dec-2015 Norton statement. The other 6 stated times ranged from a couple of days to 4 weeks, all a different number. 

I would expect varied answers on this forum, but would expect basic similar scripted respond on the chat, not days to several months.

As to.......   affirmative and supportive is opinion statements.  Reasonable and rational we will have to agree to disagree.  After re-reading edit update reference above where a statement is made about  "Firefox has changes underway for multiprocess architecture", they (Norton) has opened up the door to keep this as an open issue for a very long time.  Mozilla current estimate is the middle of 2016, more then "several months"  and would not be surprised to see that extended in coming months.

Also interesting that Mozilla maintains a "weekly" status update on progress.  For an old school person that is a normal reasonable process to keep customers up to date on what is happening.

By the way, none of my comments are directed at "Forum Guru's", as truly feel that the vast majority of the time they provide excellent and much needed support for customers.  In the case of this "Identity" issue they are beyond what they can do, as answers need to come directly out of Norton, as they are the only ones that know the real status, and resources they have or plan to have to support FF.  They are also the only ones that can make business decisions based on estimated FF users they will lose, and will that really matter. Interesting how other vendors seem to be able to keep up with FF.

Kudos3 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

I am at a loss concerning the confusion over the Identity Safe.  Norton has stated that they are working on a new version that will be compatible with existing and future Firefox architecture, that it will take an extended period of time to produce, and that no specific dates will be provided.  Users can chose to believe or disbelieve whatever they wish, but Norton has stated their intentions, which should not be unclear to anyone.  I'm certain that if Norton should ever decide to abandon Firefox at some point, that too, would be announced.

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Hello

Just 1 item to add to SOJ's comments. The new Toolbar formation will also be very secure as Norton is a security company and as secure as the old ones were..

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

SOJ said,

I'm certain that if Norton should ever decide to abandon Firefox at some point, that too, would be announced.

We can only hope !

Windows 10 Home X 64 Norton Security Premium Current
Kudos1 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

I, like most people, would appreciate some sort of update from Norton direct. Surely they can give some sort of estimate when this will be resolved, they must be aware of their current progress. So it is not a 'cold' start on the problem, they should have an approximate time for completion be it next week of 3 months hence, just a guide would make us users happier with the situation as opposed to no progress updates being issued - would help customer relations a great deal.

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Outstanding just outstanding.

Kudos1 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

mgirons:  I, like most people, would appreciate some sort of update from Norton direct.

We will keep you updated on our progress, but will not be releasing any significant feature updates for the next several months – with this outlook in mind, we strongly urge customers to consider a workaround.

will not be releasing any significant feature updates for the next several months
Edited: 03-Dec-2015

https://community.norton.com/en/forums/faqs-norton-toolbar-compatibility-issues-firefox-42 

Kudos3 Stats

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

All forum members should stop this "madness". 

Norton has spoke, the Guru's have clarified their message.  If by chance Norton misses their precise schedule of several months, it will only be by a few months.  At least the schedule is not many months.   Was told I could find all these terms in any recent book about schedules.

I'm sure it has nothing to do with the steady downturn of FF usage for the last 2 years.

Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

Hello

I understand that the Firefox users are aggravated and frustrated with the lack of the Vault as far as using Firefox to use it, so they complain. Norton realizes this, so that is why they say to try using a workaround. Have any of you tried using your cell phone to access the Identity Safe portal and then seeing your Vault contents there? I know that many of you don't want to try using another browser to access the vault. You can still use Firefox for every thing else you do with your computers.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: What is the point of Norton toolbar if identity safe doesn't work on Firefox 42

I understand that no updates will be issued 'for several months' - but exactly does this mean ? Several can be 2 months to infinity, all that is required is some sort of more definitive answer ie. 3 months time, 6 months time, surely Norton know their progress to date so should be able to give some sort of estimate as opposed to the meaningless 'several months'.

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