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Kudos0

When will this issue be fixed?

Ok, this happened about a month  ago right after an update.  I ended up having to have a tech link to my machine and he deleted a file and updated my software intall and fixed the problem.  But I did not get any information on which file he deleted.

He said the update failed to complete which is why IDSafe stopped recognizing my login information and password, even though I used  the correct information.

SO NOW IT HAPPENED AGAIN TODAY!  Why on earth do we have these issues?  Why can't these live updates work properly?  I need help here guys...please fix this issue.

Replies

Kudos0

Re: When will this issue be fixed?


lynspottery wrote:

Ok, this happened about a month  ago right after an update.  I ended up having to have a tech link to my machine and he deleted a file and updated my software intall and fixed the problem.  But I did not get any information on which file he deleted.

He said the update failed to complete which is why IDSafe stopped recognizing my login information and password, even though I used  the correct information.

SO NOW IT HAPPENED AGAIN TODAY!  Why on earth do we have these issues?  Why can't these live updates work properly?  I need help here guys...please fix this issue.


Hi,
I haven't experienced your problem so I'm not quite sure what to suggest at this point. Can you tell us a bit more about yor system - operating system, version of the Norton product you're running, do you have a Norton security product installed?

Thanks

Dick Win 10x64 current current NSBU
Kudos0

Re: When will this issue be fixed?

Am using Norton 360 product with most recent patches.

I finally reinstalled the Norton installer and that fixed the Live update.  I have no idea why it occurs.  But for future reference, if I experience this again, I will try this method.  The other thing I have tried was uninstalling the entire 360 software and installing a new copy.  I've done this twice and only once it actually worked.

Long and short of this matter is there apparently is no rhyme or reason to this glitch.  No one knows why and the poor tech who helped me out the last time could not explain it either.  But he certainly knew the easiest way to fix the problem.

What I remember is he had me let him link to my system then he rebooted in safe mode in order to delete that file.  He also did a few other things but because there was no running commentary during the process I had no idea what the steps were that he took.  Just grateful he was able to fix the problem.  Bottom line was the LiveUpdate install was faulty and did not work correctly.

My system is Win7 Ultimate.  My hardware is:

Galaxy 27XIF9HU1QUX GeForce GTX 275 896MB 448-bit DDR3 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card

GIGABYTE GA-X48-DQ6 LGA 775 Intel X48 ATX Intel Motherboard

Intel Core 2 Quad Q9550 Yorkfield 2.83GHz LGA 775 95W Quad-Core Processor Model BX80569Q9550

Corsair Enthusiast Series TX850 V2 850W ATX12V v2.31/EPS12V v2.92 80 Plus Bronze Certified Active PFC High Performance Power Supply

(2 sets=8GB) G.SKILL 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 1200 (PC2 9600) Dual Channel Kit Desktop Memory Model F2-9600CL5D-4GBPI

Seagate SSD Hybrid MomentusXT 465 GB

Kudos0

Re: When will this issue be fixed?

Hi,

Very glad to hear that the tech was able to solve your problem.

I can't prove any of this but it seems that as the speeds get faster and the volume of traffic grows on the Internet more and more bits are getting lost or misdirected. This would be my best guess as to why installs fail and updates sometimes cause more problems than they solve.

Stay well and surf safe

Dick Win 10x64 current current NSBU
Kudos0

Re: When will this issue be fixed?

Hi lynspottery,

I have an idea of what some of what the tech did was and it has worked ion the past when corrupt LiveUpdate files occurred.  Hopefully it will not happen again, but here is the corrective action that has worked in the past in case it does.

Please open Run by pressing windows key + R -> devmgmt.msc -> View Show

Hidden devices -> open Non-Plug and Play Drivers-> Maximize the Screen 

If you have Identity Safe data Export it ->


 

Go to Control panel uninstall N360 ->select the second option to


 

completely uninstall ->restart -> Run Norton Removal Tool -> Restart -> 

Go to the maximized page -> if you find   NAVENG, NAVEX15, Norton Antivirus settings manager, starting from Symantec

Data Store to SymEvent (entries starting with Sym)  ->right click on them 

click uninstall -> For the Restart prompts select no -> Go to Program files


 

if you find Norton Folder delete it -> Go to Run ->type temp ->Delete all


 

the files in there -> Run -> %temp% ->delete all ->Now Restart the PC - 

>Install N 360 Standard  or N 360 Premiere  (which ever product you have)->Run Live Update until you get no updates found


message ->restart PC 


 

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