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Kudos0

Why can't I upgrade to the latest version?

On the "Firefox 25 Support for Norton Toolbar" page the admin states that the latest version is

Norton Identity Safe Standalone: 

Norton Toolbar2014.6.1.2

 

However for me, after I rebooted because it said to, the latest version I have is 2014.6.0.27

I keep clicking on "Check for new updates" but I don't see anything happening, unless it's checking in the background with no visual cue.

Replies

Kudos0

Re: Why can't I upgrade to the latest version?

Hi John_Smith1,

Which browser are you using to try to get the update?  If you are using FF - which version of FF is it?  Have you tried to update using another browser - such as Internet Explorer?  The Stand Alone ID Safe will actually update using wither FF or IE and if one does not work - sometimes the other will update.

Kudos0

Re: Why can't I upgrade to the latest version?

Actually I have the stand alone app of the ID Safe since it didn't come with the Norton Antivirus software I have. Also it seems to work fine with Firefox 25 despite the admin's statement saying that I needed the latest version of the ID Safe. So thankfully it's not a major issue, however I'm just trying to figure out if maybe the stand alone version has an issue updating to the latest updates. I've noticed this same problem before but I figured I'd ask to see if anyone else has this problem as well.

Accepted Solution
Kudos0

Re: Why can't I upgrade to the latest version?

Hi, John_Smith1, the Toolbar version number will vary depending on your browser. In FF it's 2014.6.1.2, but in IE 11, it's 2014.6.0.27

Windows 10 Home X 64
Kudos0

Re: Why can't I upgrade to the latest version?

Ok I figured it out. I was looking at the wrong thing. I kept going to settings and about in the Identity Safe app but that tells you the product version and now that I'm rereading the Admin's post about firefox 25, it says

Norton Identity Safe Standalone: 

Norton Toolbar2014.6.1.2

So I need to look up the "Toolbar" version (NOT Identity Safe's product version lol) which is found in Firefox and not the app. It's under Tools then Add-ons, then Extensions, in case someone needs to know this.

I see what you mean about IE, but it wasn't making sense to me because I rarely use it and I have version 10 right now. It's also confusing for other reasons but I don't think it matters at this point lol.  Thanks for your help.

 

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