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Kudos0

Why do I need to log onto Norton in order to log onto ID Safe?

I was doing just fine with my local ID Safe when I saw that I was having an impending disc failure. I was able to take a quick image, bought a new disc and put on the image.  Everything but Norton worked just fine.  I had to reinstall because it got stuck in a loop about my account being not valid check on line it is valid, then no it's not.  I had a back up for my safe, but I was only allowed to do an online version.  So I was being forced out of my desktop version to the cloud.  That's OK, but I find that my desktop version that I restored ( and from which the cloud version got its set of PWs) does not work independently.  I can pop the little icon to get the cloud version going, but I am finding that at times I need to log into Norton itself in order to log into my safe.  I thought that a major reason for the safe was to have a single password that enables strong passwords automatically.  But just to use the safe, I need to log onto Norton, which requires a long password, and when you're in the middle of something it's a bother.

Can anybody come up with a way around this requirement?  And how can I get my local safe to work?

Replies

Kudos0

Re: Why do I need to log onto Norton in order to log onto ID Safe?

Hello

There is a way of getting back your local vault if you have a certain file. Please check out this link.

https://community.norton.com/en/comment/6298061#comment-6298061

Look at user elsewhere and follow his instructions to the letter. If  you don't, the system won't work. If you don't have the required file,  it won't work either.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Why do I need to log onto Norton in order to log onto ID Safe?

Also, be sure you read through the thread floplot posted, as you will find some gotchas explained that can affect the process.

FYI. The only way you can now use a local vault is if you use IE browser. Or you can open the vault from your Norton Security and cut and paste your login information. All other browsers have individual extensions that only work with a cloud vault.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Why do I need to log onto Norton in order to log onto ID Safe?

1.   So... even if I jump through all the hoops as outlined above, I would still be limited to using IE?

2.   And, is there any way to use the cloud version without constantly re-logging into norton.com?  I have six devices between me & the missus and often using simultaneously.  Why is it NOT setup such that a correct login to the safe logs you onto the cloud, which I suppose is norton.com?  I know you don't work for them, but maybe somebody has an answer to this?

Kudos0

Re: Why do I need to log onto Norton in order to log onto ID Safe?

davcbr2:

1.   So... even if I jump through all the hoops as outlined above, I would still be limited to using IE?

Correct. Norton has been trying to kill the local vault for years now. Looks like they have just about killed it completely now.

2.   And, is there any way to use the cloud version without constantly re-logging into norton.com?

You should not have to log into your Norton Account each time. Your login to the Norton Account usually survives even a system reboot. It is just the vault login that gets logged out when you close the browser. 

  I have six devices between me & the missus and often using simultaneously.  Why is it NOT setup such that a correct login to the safe logs you onto the cloud, which I suppose is norton.com?

The requirement for the log in to the Norton Account separately is a security measure.  This way, any hacker would have to know your email address and then be able to guess/hack your Norton Account password before they tried to guess/hack your vault password.

  I know you don't work for them, but maybe somebody has an answer to this?

Things happen. Export/Backup your Norton Password Manager data.

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