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Kudos0

Why do I need to reboot?

For the past 2 days, when I power on my system, NS does not start. If I go to Chrome, ID safe will not open as I see that NS is not loaded. If I restart Windows 10, all is OK. It is like NS is getting an update and will not let it run without rebooting. However, doesn't Norton tell you if/when you need to boot? 

If it ain't broke, fix it 'til it is!

Replies

Kudos0

Re: Why do I need to reboot?

Not always. Although if it is an item that might stop the product from fully functioning, it should prompt for the restart.

From your description it sounds like you have Windows Fast Startup enabled. Have you thought of disabling that? It can help prevent problems with Norton and other software looking to fully update running system files.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Why do I need to reboot?

Well, I can check but if it is enabled, I did not change the settings. This just happened again. It now happens all the time on a power up, but a reboot fixes it. Not sure why this started a few days ago. Also, since I do not have Hibernate enabled, doesn't that mean that fast startup is not enabled?

If it ain't broke, fix it 'til it is!
Kudos0

Re: Why do I need to reboot?

Disabling hibernate does also disable Fast Startup. How did you disable hibernate? If you just turned it off in Power Settings, it may still be available on your system. And if you got the Creators Update for Win 10, that would have turned Fast Startup on again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Why do I need to reboot?

Well, I am not running CU. I also did not disable Hibernate in power settings. Where/how can I be sure it IS disabled? As I said, I never had this issue before...and I do see that fast startup does not run on a reboot so you may be on to something here. Perhaps a Tuesday Win update did it even without CU.

If it ain't broke, fix it 'til it is!
Kudos0

Re: Why do I need to reboot?

Did you verify that Fast Startup is disabled using the information included  here.

To ensure hibernate is disabled, open an elevated command prompt and enter the command    powercfg /hibernate off

That will definitely turn Hibernate off.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Why do I need to reboot?

Well, today I was OK when I powered on so I will try if it happens tomorrow.

However, I did check here...and mine IS set to 1!!!

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Power

HiberbootEnabled DWORD

0 = Turn off fast startup
1 = Turn on fast startup
 

If it ain't broke, fix it 'til it is!
Kudos0

Re: Why do I need to reboot?

My experience with "fast startup" aka Hiberboot aka hybrid-shutdown:

You click shutdown, your computer logs off your account, then does a regular hibernate.

This means "I shutdown (aka next boot = reboot)" turns into "I hibernated all windows services/drivers never quit, nothing that a reboot/shutdown resolves is resolved, but my computer booted up 9 seconds faster..."

Microsoft originally (during the creation of windows 8) marketed this as we shutdown everything but the drivers (windows services included), but with all the talent gone at microsoft all they could manage was to string together (regular)logoff-(regular)hibernate.

If you like "fast startup" aka Hiberboot aka hybrid-shutdown in any way, just use hibernate(and disable "fast startup"), if you don't like "fast startup" disable it and use shutdown.

An unrelated innovation was hybrid-sleep, this was actually a good idea. When putting your computer to sleep it prepares to hibernate first, if you loose power while the PC is asleep no-harm your PC is now hibernated (as opposed to a bad shutdown).

(loose power could mean: run out of battery, power goes out, or hardware cuts battery power because to wants to transition to hibernate -- no need to wake from sleep to hibernate [looking at toshiba, ugh]) toshiba has a bios option, "when in sleep mode and battery is almost depleted automatically wake up the computer (ugh..).

Kudos0

Re: Why do I need to reboot?

Great info. I do see that Hiberboot is ON, although I do not recall setting it up. NS always came up until a few days ago and today it worked again. If it happens again, I will turn it off in the registry as noted above.

If it ain't broke, fix it 'til it is!
Kudos0

Re: Why do I need to reboot?

Hello

Perhaps the CU might have changed that setting?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Why do I need to reboot?

HiberbootEnabled does directly correspond to enabling/disabling "fast startup" aka Hiberboot aka hybrid-shutdown in the power settings, right?

You might notice in my previous post in all cases I would disable "fast startup" aka Hiberboot aka hybrid-shutdown because it doesn't add anything (I could always log off and hibernate).

Kudos0

Re: Why do I need to reboot?

Well, I was OK today as well. I may turn it off anyway...and I am NOT on CU.

If it ain't broke, fix it 'til it is!

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