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Kudos1 Stats

Why has it been 4 months and Norton Safe is still NOT working

Why has it been 4 months and Norton Safe is still NOT working

Replies

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

Kudos1 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

So far I've resisted the urge to try a different password manager but my patience is wearing thin. 

Symantec/Norton (and other companies) knew about Mozilla's intention to do what they did almost a year ago (if not longer) and Norton/Symantec was pressuring them to delay the release of the new Firefox when they went ahead and did it anyway (and it's my understanding Mozilla had already delayed release for 6 months at that time). I am beginning to suspect that Norton/Symantec doesn't have the capability to make their product work with Firefox and the other browsers at the same time, they lack the will to expend the funds required to make it work, or they are at war with Mozilla and are hoping to damage them somehow.

With Microsoft pushing their new Edge browser (IE has stunk for a number of years and I doubt Microsoft will be doing much to try and improve it) and the Norton Toolbar won't even function on that, it looks like if we want any Norton Toolbar functionality at all we're stuck with Chrome (and I'm not a fan of Chrome's interface).

Kudos1 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

I am just as frustrated as you are with Symantec's lengthy delay in getting ID safe to work with Firefox, however with the Edge browser that is not the fault of Symantec since Microsoft has not added the ability for add-ons yet so until the do no add-on that works with IE can work (or be modified to work) with Edge.

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

Hello sewing1243

The earliest announcement that Mozilla made was in May at the same time that Microsoft moved up Windows 10 deployment. If Mozilla didn't have to fix the bugs in its browser so often, perhaps it wouldn't be causing such a big fix. Mozilla delayed it's big change for about a month. In 2016 will be another change.  Norton is building an identity safe and toolbar so that it doesn't have to come out every 6 weeks with another patch to make it compatible every time. The people who are involved in doing this project are working almost 24/7 to get this done and to do it right the first time. I'm not making excuses for Norton, but just stating some facts. Check out the Mozilla timeline and see what they have been doing. You can't see how I nag behind the scenes at Norton to get this done and to have communication with the Firefox customers. They don't like to see all of these complaints, so they are working hard to get this done, but also to get it done correctly.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

See the link here, in particular RDLeo's post on how things are going.

https://community.norton.com/en/comment/6831301#comment-6831301

Windows 10 Home X 64 Norton Security Premium Current
Kudos1 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

Refund or Extension of License Period Is Required at least for Fundamental Fairness

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

Hello

I doubt if you will hear anything about any possible License extension until the Toolbar is completed. Just my opinion.

Thanks

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

hok:

Refund or Extension of License Period Is Required at least for Fundamental Fairness

Why ?

Windows 10 Home X 64 Norton Security Premium Current
Kudos1 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

hok:

Refund or Extension of License Period Is Required at least for Fundamental Fairness

I agree with this comment. 

When casting stone remember that Firefox is a "FREE" product while Norton Security is a for profit product.  Who is guilty here?  Obviously it is the vendor who is trying to sell a product that does not work as advertised.  If this country was still under the the rule of law, this could not happen.  Liability would make a quick end of it.  Norton certainly has proven that they are incompetent and only interested in making the sale.

I could use IE or Chrome but choose not to do so as I cannot stand Microsoft or the NSA.  Firefox helps me feel all warm and fuzzy but Norton certainly does not.  Ironic that Norton is the one claiming to improve your security.

Shame on Norton.

Kudos2 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

Loki6:
hok:

Refund or Extension of License Period Is Required at least for Fundamental Fairness

I agree with this comment. 

When casting stone remember that Firefox is a "FREE" product while Norton Security is a for profit product. 

Norton Identity Safe is also a FREE product.  It is included with Norton Security but is otherwise a free standalone program.

https://identitysafe.norton.com/

Kudos1 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

I now think to switch to another security company other than Norton as well. If they are not able to adjust their identity safe software since a very long time, how can we be sure that they do not have a lot of bugs in their security packages, which will damage our computers. So, I recommend all Norton users to find another company in order to be more secure in the future. I'd also like to mention that lots of my friends have the same opinion.

What a shame for Norton!

Kudos1 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

sahlan:

I now think to switch to another security company other than Norton as well. If they are not able to adjust their identity safe software since a very long time, how can we be sure that they do not have a lot of bugs in their security packages, which will damage our computers.

Are you saying that companies that can throw something together the quickest produce the best, most reliable, products?  

Kudos1 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

Since "November 3 2015", Norton could not solve the problem. This is more than a year.! How is it possible to believe that such a company has reliable solutions.

Except some people, most people can understand that this does not mean, the companies that can throw something together the quickest produce the best and most reliable products..

Kudos1 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

sahlan:

Since "November 3 2015", Norton could not solve the problem. This is more than a year.! How is it possible to believe that such a company has reliable solutions.

Except some people, most people can understand that this does not mean, the companies that can throw something together the quickest produce the best and most reliable products..

There is something seriously wrong with your maths.  It has been TWO MONTHS since "November 3 2015".  

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

OK. I amend it as November 2014.

PS: This includes lots of Firefox crashes with Norton Toolbar activated..

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

Hello

A lot of the updates to Firefox have been made because of crashes without Norton Toolbar. Why does a great, secure browser like Firefox need to be updated just about every week? Firefox did not change the basis of their additions in Nov 2014. That wasn't done until much later....

PS Call up Norton Support and complain to Norton directly. If enough customers do that, perhaps they will move faster and have more updates.

http://www.norton.com/chat  

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

Many thanks Norton, but you fail miserably to grasp the whole concept of 'The Paying Customer'.  You have had ample time to sort out the IDENTITY SAFE issue, and have successfully failed miserably.

I am taking my custom elsewhere, somewhere I can get what I pay for and not silence or excuses that are only worthy of a 5 year old.

"The global leader in cybersecurity"  .....taken from your front page.

Cyber Security is two words.....and it doesn't fill me with confidence when you can't even get the spelling right on your front page!!!

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

Joyce Bolam: "The global leader in cybersecurity"  .....taken from your front page.

Cyber Security is two words.....

Computer security, also known as cybersecurity or IT security,....[..]
https://en.wikipedia.org/wiki/Cybersecurity

http://www.dhs.gov/topic/cybersecurity

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

How ironic, and so exceptionally amusing, that an American should use two American examples to prove that they really cannot use the English language correctly.

Kudos2 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

Joyce Bolam: How ironic, and so exceptionally amusing, that an American should use two American examples to prove that they really cannot use the English language correctly.

Cybersecurity or Cyber Security?
http://www.infosecisland.com/blogview/23287-Cybersecurity-vs-Cyber-Security-When-Why-and-How-to-Use-the-Term

http://www.webopedia.com/TERM/C/cybersecurity

Kudos1 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

Loki6:
 If this country was still under the the rule of law, this could not happen.  Liability would make a quick end of it.

You've got to be kidding...as if something this "egregious" never could have happened in the "old days." LOL  If you're unhappy, you're free to file a complaint with your state's Attorney General, or start a lawsuit, even  a class action lawsuit -- instead of making laughable, overblown assertions like this one.  That doesn't mean I'm happy about Symantec's ridiculous delays and failure to deliver here; I'm not.

Kudos2 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

Say what you want: Excusus,excuses,excuses............................... ENOUGH EXCUSES ALREADY !!!!!

At this point in time there simply no acceptable excuse. CERTAINLY NO EXCUSE FOR NO RECENT PROGRESS STATUS UPDATE and HOW SYMANTEC INTENDS TO MAKE UP THE LOSS/INCONVENIENCE TO FF/NS USERS, IF AT ALL!!!!

There is no other way to look at it - for whatever the reason:

Failure of Symantec to care enough about the relatively small number of FF Users;

Failure of Symantec to allocate sufficient rersources to developing a solution:

Failure to admit that it may not be possible to make NS fully compatable with FF without impairing NS's overall excellent protection and its protections with other browesers;

Failure to frequently inform the FF/NS community of the staus of progress, if any, to a solution.

This is an Epic Symantec Fail.

Their is simply no other objective was to look at it.

End of story

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

floplot

Stop apologizing for Norton- no other companies or private developers have had these problems with Firefox updates and changes, which are an important part of security too.

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

SendOfJive

You are incorrect in your logic that Identity Safe is a free product included with Norton Security.  You may as well say it's system virus scan is a free product etc.  Users have purchased Norton based in part on the advertised convenience of having a password manager integrated into their security software for Firefox, Chrome and IE.  We paid for the feature advertised and expect to have it.  This excessive delay on Norton's part borders on fraud and false advertising right now- new subscriptions don't have a disclaimer that Identity Safe will not work on Firefox.

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

Ron1:

SendOfJive

You are incorrect in your logic that Identity Safe is a free product included with Norton Security. 

I was not arguing a question of logic, merely stating two facts: 1) Identity Safe is available as a free, standalone product, and 2) it is included with Norton Security. Nothing incorrect in either statement.

Kudos1 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

My calendar says it's now February 2016 and still no fix for ID Safe on Firefox (FF is now version 44.0) and there hasn't been an "official" comment here in the community since November. If ID Safe will ever work with Firefox again the least Norton could bother to provide is a monthly update on their progress (or lack of).

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

My calendar says nothing , but to stop my own anger about this unsolved problem, I am looking for an other Security(AV-) Software. I need Licences for 12 endpoints every year and I need a Security-Solution that works without taking me time.

Gelinde gesagt, habe ich die Nase voll vom Warten und der schlechten Kommunikation, ich werde nach Ablauf meiner Lizenzen eine andere Lösung installieren.

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

I find the total lack of communication from Symantec since Nov 24, 2015 on this subject as deeply disturbing. My renewal is coming up very soon and I am looking around for other Security Suites. I don't have much else to say that hasn't already been said.

Kudos1 Stats

Re: Why has it been 4 months and Norton Safe is still NOT working

"Symantec Chief Executive Michael Brown has refocused the business on enterprise sales,...........

As the company rebuilds its business with a focus on selling to companies instead of consumers...."

http://www.marketwatch.com/story/despite-billions-in-fresh-cash-symantec...

FF users, inexplicably being a tiny percent of internet browser users and thus a tiny percent of Symantec's deemphasied consumer business, we are a blip on the corporate radar screen. Norton's staff which appears to be overwhelmed by the FF issue is undoubtedly understaffed and no one in Symantec Corporate appears to really care. That's why.

They have chosen to give the billions from the sale of Veritas to their share holders and cut costs by cutting cutting staff, among other things..

Their announced reasoning is that it is a reward to loyal shareholders who believed in Symantec.

Betrayal of long-term Norton consumers who believed in Symantec.

Truth Hurts

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

Hello

Symantec just cut the dividend for stockholders on Thurs. Feb 4th.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

What happened to Symantec? Do they leave the security business? Is this why they are not capable to upgrade Norton toolbar, even such an easy software development?

Under this circumstances, all we "have to" switch to another security company. Please write here your recommendations for other companies.

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

Well, we are talking about IDSafe here and there are other options while still using Norton for Security. I keep waiting for "the IDSafe fix" but must admit I am starting to look into LastPass 4.

If it ain't broke, fix it 'til it is!
Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

I switched to Intel Security (aka McAfee) and the True-Key login works great in Firefox (and IE). I now have unlimited devices I can add as well.

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

floplot:

Hello

Symantec just cut the dividend for stockholders on Thurs. Feb 4th.

Thanks.

Hi floplot :-)

"Basically, Symantec SYMC, +3.02% will push all of the proceeds from the Veritas sale back to investors, with plans for an immediate special dividend of $4 a share — costing $2.7 billion — and $2.3 billion in share buybacks, which adds to $2.1 billion in stock repurchases executed since April 2014."

http://www.marketwatch.com/story/despite-billions-in-fresh-cash-symantec...

NB: The stock buyback will give shareholders a further boost by raising the price of Symantec stock and increase the value of Symantec Exec's stock options.

Where's the boost for Norton Tech and FireFox users?  (Reminds me of GWB's sick joke at the Annual WH Press Dinner when he showed a video of himself looking for WMDs under his chair while the lives of millions had been ruined on the pretext of WMDs in Iraq.)

I'm looking for Symantec to throw some part of the billions from the sale of Veritas to beef up Norton Tech and I don't see it while it appears to be needed. The inordinate amount of time to complete the FireFox project says to me they are understaffed and Symantec doesn't care. I don't even know if they are aware of this public relations tragic comedy. All that rarified air in the isolated Corporate Suites and all. Norton is starting to look like the poor, abandoned step-child of Symantec.

Norton's response to the FF issues is sick. Norton is suffering from malnutrition. Not Norton's fault. The fault lies with Symantec cheapskates. They have changed their business model by prioritizing EndPoint Security and de-emphasing their Norton consumer products. Good for them-bad for us.

Meanwhile Norton is engaged in misleading advertising by not making it clear that NS is currently not fully compatible with FireFox and they have no clue when it will be. When Kaspersky's sand box was not compatable with Win 64X, for example, they explicitly said so in the specs. They did so as a matter of fundamental fairness, honesty, intefrity, and to comply with Federal Law.

It's about time that Norton go open Kimono on this issue.

Yes I am bitter about this. I have had to move on to another Security Suite with nearly two years of my NS left hanging cuz for me, not only could I not get the Identity Safe/Vault, I couldn't even get the web protection features of the foobar. The whole component is flawed.

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

Hello

Symantec (NASDAQ:SYMC) announces in tandem with its FQ3 report P-E firm Silver Lake is investing $500M in the company, and that the company is issuing a $4/share ($2.3B) special dividend. The dividend is payable on March 22 to shareholders on record as of March 8.

At the same time, Symantec's regular quarterly dividend is being cut in half to $0.075/share to "reflect reduced projected domestic cash flow, following the sale of Veritas, and the one-time special dividend." In addition the company is now targeting $400M/year in cost savings (with the help of job cuts?) by the end of FY18 (ends March '18).


http://seekingalpha.com/news/3084376-silver-lake-investing-500m-symantec-special-dividend-announced-regular-dividend-cut

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

Hey floplot :-) LOL

I have no intention of getting into a p#zzig contest over Symantec's dividends and its bizarre financial strategy of choosing to go into debt. The execs and major shareholders are in effect looting the corporation.

Dividends, shmividends - that misses the point: Symantec had billions a tiny piece of which it could have thrown in Norton's direction to beef up what has to be an under-resourced Tech Dept. There is no other rational explanation for the absurd amount of time this fix is taking. Symantec does not consider it to be a priority and is not sufficiently funding the project. We know the challenge Norton faces in fixing this--and that calls for a greater allocation of resources to Norton. I doubt it would lead to a case of too many coders breaking the code. MORE MAN/WOMAN POWER would have hastened the task.

"As the company rebuilds its business with a focus on selling to companies instead of consumers,..........."

http://www.marketwatch.com/story/despite-billions-in-fresh-cash-symantec...

They don't give a s@#$t about Norton Security and its embarrasing FireFox problem.

They are giving their loyal stockholders (and executives) a short term boost and don't give a damn about their loyal consumer product customers.

While the shift in priorities makes sense, financially they are doing it in such a way they are hollowing out the company, taking the gravy, and leaving a company deeply in debt with no means of making any aquisitions that would improve their chances of grabbing a bigger share of the Enterprise Market. To be frank, they are robbing the corporation, taking its cash, and giving every appearance of a company that will soon implode while the execs. are laughing all the way to the bank.Take the money and run.

Put a fork in it, move on, and quit standing up for a company that is not standing up for you.

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

hok:

Symantec does not consider it to be a priority and is not sufficiently funding the project. We know the challenge Norton faces in fixing this--and that calls for a greater allocation of resources to Norton. I doubt it would lead to a case of too many coders breaking the code. MORE MAN/WOMAN POWER would have hastened the task.

Aside from there being no evidence that the delay is attributable only to a lack of funding, the other problem here is that I am not sure I would want outside personal being given access to a program that is the repository of millions of passwords.   

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

Another touche for SOJ :-)

You mean you don't trust Symantec's vetting process?

http://www.v3.co.uk/v3-uk/news/2426850/symantec-fires-employees-for-issu...

But this business with The Symantec Corporation in essence "giving away" needed $5 BIL USD and going into debt smells! You don't believe that a tiny percent of $5 BIL USD would enable Norton to properly vet and hire more staff for the project, or higher new staff for lower security positions and move long-term trusted employtees to work on the FireFox Project?

Something is Rotten In Denmark.

What kind of company gives away $5 BIL in capital to its shareholders and executives and goes into debt as a result while a totally embarrasing failure in its flagship consumer project continues with no resolution (that we know about) is in sight??

"Moody's said Symantec's Capital Return Program a credit negative, ratings remain under review for downgrade
Global Credit Research - 05 Feb 2016

New York, February 05, 2016 -- Moody's Investor Service said Symantec Corporation's recently announced $5.5 billion Capital Return Program supplemented by an additional $500 million convertible note offering and an unspecified amount of additional debt is credit negative particularly as it embarks on a significant cost reduction plan and attempts to stabilize declines in its Consumer business..."

https://www.moodys.com/research/Moodys-said-Symantecs-Capital-Return-Pro...

The top execs have an interest is "boosting" Symantec stock: and its all being done at our expense. NS consumer product users are the losers. The Execs and all the Director's are large stockholders in Symantec and stand to profit from looting the Symantec Corporation of $5 BIL USD. They all receive part of their compensation in Symantec Stock and Stock Options. They all have a self intereest in a short-term "pumping of the stock price."

For example CEO Brown received as part of his compensation $14 MIL in Symantec stock (as valued in April, 2015).

http://www.reuters.com/finance/stocks/officerProfile?symbol=SYMC.OQ&offi...

In June he purchased an additrional 500,00 shares.

http://finance.yahoo.com/q/ir?s=SYMC+Insider+Roster

From a commenter on the Yahoo Symantec Message Board:

"Symantec: The Game Is On

The key elements to pay attention to are the Veritas sale, the $4 special dividend and the entrance of Silver Lake. IMO these are all related and no coincidence. Further, it should be noted the cash used to fund the special dividend is instead badly need for acquisitions if the company actually had any chance to stay competitive. .."

http://finance.yahoo.com/mbview/threadview/?&bn=ee49fef8-5e1b-3d67-b9f5-...

There's a lot going on beneath the public surface.

If It Looks Like A Duck,................................................

Symantec: hok is on to you and your shenanigans.

Symantec: don't mess with hok. hok spent a subsatntial portion of his legal career as a U.S Govt. Attorney as a member of a high-level inter-agency task force investigating white-collar crimes by some of the largest corporations in the world. My former colleauges are still active.

NB: Screen Shot Taken For Historical Preservation Purposes

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

Here it is September and still no fix.  I got so use to not using the Identity Safe that I did not even notice that Norton Security was not running.  No icon in the task bar.

I have no idea how long I have been working without protection.  On a closer look, I could not even find a Norton installation.  Wow!  Not only did they screw their firefox customers, but the program just disappears all by itself without the customer noticing.  FWIW, I just got finished reinstalling it and that is why I decided to check here.

Now on to an important issue.  My license is getting close to expiring and I am trying to decide about a replacement for Norton.  Obviously I will not continue to use broken software any longer.  Anyone out there found a good alternative for Norton Security?  I guess the only requirement is that it works, Norton does not....  Thanks

Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

Hello

Please check the Announcements on top of the Forum. You will see a thread about a Pre-Release of an Extension for Firefox which came out on Aug 31. It has limited functionality. It works with FF 48 and beyond.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Why has it been 4 months and Norton Safe is still NOT working

Loki6:

Here it is September and still no fix.  I got so use to not using the Identity Safe that I did not even notice that Norton Security was not running.  No icon in the task bar.

I have no idea how long I have been working without protection.  On a closer look, I could not even find a Norton installation.  Wow!  Not only did they screw their firefox customers, but the program just disappears all by itself without the customer noticing.  FWIW, I just got finished reinstalling it and that is why I decided to check here...

You need to do a deep scan. A full scan with NS and another scan with a tool that uses direct disc access to scan for rootkits. Your NS may have been disabaled by malware which may have left some undesirables on your system. It would not be the first time. Norton Power Eraser maybe.

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