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Kudos0

Why is the padlock cymbol on Identity Safe Toolbar locked for when you are logged in ??

Surely it should show the padlock locked for when you are logged out

Only The Strong Survive , By Being Wise With No Compromise

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Accepted Solution
Kudos1 Stats

Re: Why is the padlock cymbol on Identity Safe Toolbar locked for when you are logged in ??


IanTheGreat wrote:

Surely it should show the padlock locked for when you are logged out


Hi IanTheGreat,

Actually, the padlock locked tells you that you are logged in and your passwords are secure.  When you are logged out - it is open and thus there is no protection.  Does it make sense - probably not - but that's the way it is.

BTW, what versiopn ar eyou running - I haven;t seen the padlock on ID Safe in a few years.  PLease Click on Support (it might even be Help on the older version - top right hand corner of the main page) and the About and tell us the version you are running, which product you are using and we will supply information in order for you to upgrade to the latest version of your Norton product.

Kudos0

Re: Why is the padlock cymbol on Identity Safe Toolbar locked for when you are logged in ??

The closed padlock is also a standard symbol that you are protected in your access -- when you connect to https my browser shows that padlock.

Hugh
Kudos0

Re: Why is the padlock cymbol on Identity Safe Toolbar locked for when you are logged in ??

Hi,

We have four different status changes for the symbol of identity safe on the toolbar. Apart from the one which shows as "Setup Vault" during fresh install below three are the others.

- There is a vault already available for the Norton Account but you are not logged in

 - You are logged into vault

- You are logged into the vault but you have chosen to ignore the page and so identity safe will not work on that page.

Regards,

Prasanna

Kudos0

Re: Why is the padlock cymbol on Identity Safe Toolbar locked for when you are logged in ??


prasanna_a wrote:

Hi,

We have four different status changes for the symbol of identity safe on the toolbar. Apart from the one which shows as "Setup Vault" during fresh install below three are the others.

- There is a vault already available for the Norton Account but you are not logged in

 - You are logged into vault

- You are logged into the vault but you have chosen to ignore the page and so identity safe will not work on that page.

Regards,

Prasanna


Thanks for that Prasanna - but interesting enough, my Vault Open is different than yours????

     My symbol points up (lack of a better descri[ption)

Kudos0

Re: Why is the padlock cymbol on Identity Safe Toolbar locked for when you are logged in ??

Bruce,

Correction to my post earlier, the latest stuff for vault open will look like yours onnly.

Regards,

Prasanna

Kudos0

Re: Why is the padlock cymbol on Identity Safe Toolbar locked for when you are logged in ??

Prasanna --

Is there also an actual padlock symbol as the OP asks and as is used for https ?

Hugh
Kudos0

Re: Why is the padlock cymbol on Identity Safe Toolbar locked for when you are logged in ??

Hugh,

There is nothing of that kind and we don't show a different symbol for https sites.

Regards,

Prasanna

Kudos0

Re: Why is the padlock cymbol on Identity Safe Toolbar locked for when you are logged in ??


prasanna_a wrote:

Hugh,

There is nothing of that kind and we don't show a different symbol for https sites.

Regards,

Prasanna


Hi prasanna_a

The issue concerning the locked/unlocked state of the padlock icon in the Norton Toolbar (Identity Safe icon in version 2012 and earlier) has been raised previously:

http://community.norton.com/t5/Product-Suggestions/Is-the-lock-of-the-ID-safe-broken/m-p/578712#M2176

With the design change from a padlock to a wheel for the Identity Safe/Vault toolbar icon in the version 20 products (2013), this issue no longer exists.

Kudos0

Re: Why is the padlock cymbol on Identity Safe Toolbar locked for when you are logged in ??


prasanna_a wrote:

Hi,

We have four different status changes for the symbol of identity safe on the toolbar. Apart from the one which shows as "Setup Vault" during fresh install below three are the others.

- There is a vault already available for the Norton Account but you are not logged in

 - You are logged into vault

- You are logged into the vault but you have chosen to ignore the page and so identity safe will not work on that page.

Regards,

Prasanna


Hi Prasanna,

 

Is this the new look Norton Toolbar in Chrome?

 


 

Thanks,

Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Why is the padlock cymbol on Identity Safe Toolbar locked for when you are logged in ??

Hi , i'm using N.I.S 2012 - 19.9.1.14 .

I did try the 2013 , but it was causing system event notification problems on system restart , so i reinstalled 2012.

Only The Strong Survive , By Being Wise With No Compromise

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