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Kudos0

Will NIS Subscription be continued when updating to Norton Security?

Hi,

I have a copy of Norton Internet Security for 3 PCs that expires in 60 days and have a question about a possible upgrade to Norton Security - if I install Norton Security today will it add my 60 day NIS subscription to the 365 days of Norton Security giving me 425 days?

Thank you.

Replies

Accepted Solution
Kudos2 Stats

Re: Will NIS Subscription be continued when updating to Norton Security?

Hi,

You won't get the 60 days added automatically, you have to go to Norton chat and one of their Rep's will add the outstanding days for you. I did this a few months ago and had 200 odd days added after I upgraded from NIS.

http://www.norton.com/chat (Forgot to add a link for you).

You may also wish to view the very helpful 'Video Tutorials' listed at the top of this page for the easiest install process, they are very helpful.

Kudos0

Re: Will NIS Subscription be continued when updating to Norton Security?

brummie:

Hi,

You won't get the 60 days added automatically, you have to go to Norton chat and one of their Rep's will add the outstanding days for you. I did this a few months ago and had 200 odd days added after I upgraded from NIS.

http://www.norton.com/chat (Forgot to add a link for you).

You may also wish to view the very helpful 'Video Tutorials' listed at the top of this page for the easiest install process, they are very helpful.

I guess you mean this one?

https://community.norton.com/en/forums/norton-video-tutorials

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Will NIS Subscription be continued when updating to Norton Security?

Thanks for the info/link.

What did you do - did you install Norton Security first and then go to chat? Or did you go to chat first before installing Norton Security?

Thanks.

Kudos0

Re: Will NIS Subscription be continued when updating to Norton Security?

No, I installed first, once NS was up and running, that is when I went to chat. I think that is how chat like to deal with it. They then tell you to wait maybe half hour for it to kick in but my extra days were added within  a few minutes.

@ Rainbow_2, Hi Ya, yes that is the one.

Kudos0

Re: Will NIS Subscription be continued when updating to Norton Security?

Thank you - much appreciated.

Kudos0

Re: Will NIS Subscription be continued when updating to Norton Security?

No problem, do let us know how you get on, good luck.

Kudos0

Re: Will NIS Subscription be continued when updating to Norton Security?

Thanks both.

I watched the videos and then installed it on one PC. I then logged onto the chat and a nice chap - 'Martin' - helped sort things by moving the remaining 51 days to my account so I now have 417 days remaining. The chat client hung towards the end so I feel guilty about not being able to thank 'Martin' - thanks Martin.

Had a bit of a mess installing it onto a second PC as it showed up as activated and working but, when I went into my account, instead of having two PCs activated it showed only the first one. I should have left it as that - lol - as it showed only one licence used but I just uninstalled it from the second PC, reinstalled it and now both are showing up in my accountas two licences being used.

I have a second NIS also with 3 licences, which runs out soon, which I use on children's laptops/desktop so I am hoping that I can now simply cancel that in the coming fortnight and then use my Norton Security remaining 8 licences to install NS onto them?

I have been thinking how to do it and I think I will de-register them all first, then uninstall NIS from each of the laptop/desktop before using 2 of my remaining 8 NS licences to install NS.

I did think about renaming the laptop/desktop also but wonder whether that is just paranoid overkill on my part.

Thanks again.

:-)

Kudos0

Re: Will NIS Subscription be continued when updating to Norton Security?

Hi, Roissy Angel. When you install Norton Security, it will automatically uninstall NIS, so that may be the easiest way.

You can then check the device status in your Norton Account.

If you run into any problems either post here, or have a chat with Norton Support.

http://www.norton.com/chat

Windows 10 Home X 64
Kudos0

Re: Will NIS Subscription be continued when updating to Norton Security?

Hello

After you have installed NSBU on all the computers, you can rename the listings so they do show what ever names you want to use.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Will NIS Subscription be continued when updating to Norton Security?

Thanks both,

Because I have two separate NIS subcriptions with 3 licences each I created two separate accounts with 3 devices in one and 2 in the other.

Now that I have NSBU with a licence for 10 devices my plan is to bring all the devices - desktops/laptops - together under the one NSBU account.

Hence why I was thinking of de-registering the 3 devices in the second NIS account first before installing my NSBU on to them. That way it shouldn't, in theory, confuse the Norton servers.

Kudos0

Re: Will NIS Subscription be continued when updating to Norton Security?

Hello

You are aware that you don't have to wait for your subscriptions to expire before you install NSBU on them. You can have a chat with customer support after you install the program on all of the devices and then have any remaining days added onto your NSBU subscription.

.Please contact the free chat program by using this link.

http://www.norton.com/chat

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Will NIS Subscription be continued when updating to Norton Security?

I have 324 days remaining on NIS. If I upgrade to NS will chat transfer all 324 days to NS? I want to upgrade now so that I can run Norton on my android phone.

Kudos0

Re: Will NIS Subscription be continued when updating to Norton Security?

Ken_EE:

I have 324 days remaining on NIS. If I upgrade to NS will chat transfer all 324 days to NS? I want to upgrade now so that I can run Norton on my android phone.

Yes, just remember to contatct Customer Support after the upgrade. 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Will NIS Subscription be continued when updating to Norton Security?

Hello Ken_EE

When you are ready to install NSBU on your Android, you can post over at the Mobile Forum to find out how to install NSBU on your Android. There is a different procedure to accomplish that. They can advise you how to do it. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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