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Kudos0

Win 8.1 64bit and ie11?

It has been a while and I am about to install NS on a NEW Build Win 8.1 Pro 64bit system. I have seen that Norton does NOT support 64 bit IE 11! I use Firefox, but sometimes I do need IE. So, are they saying that the toolbar and IDSafe will not work? Just what do we see in 64 bit IE?

How can this be a planned event? I mean IE is always installed!

If it ain't broke, fix it 'til it is!

Replies

Kudos0

Re: Win 8.1 64bit and ie11?

Hello MPSAN

I have Win 7 Pro 64 bit. IE comes as 32 bit also, so I have IE 11 which is 32 bit. I assume that Win 8.1 may come also with 32 bit IE. Check and see if your IE is just 64 bit or if it also comes as 32 bit. I know I have my Norton toolbar and it works.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Win 8.1 64bit and ie11?

OK, I will look, but when I installed Win 8.1 Pro 64 bit, it installed IE 11 on its own, so I assume it is 64 bit. I can see if there is a 32 bit version but why would I want to install that? Just for Norton!

If it ain't broke, fix it 'til it is!
Kudos0

Re: Win 8.1 64bit and ie11?

When I installed Win 7 64 bit, both 32 bit and 64 bit IE were installed. The 32 bit version is the default on Win 7. Not sure how it works on Win 8.

Hold on for Win 8 users to chime in.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Win 8.1 64bit and ie11?

peterweb:

When I installed Win 7 64 bit, both 32 bit and 64 bit IE were installed. The 32 bit version is the default on Win 7. Not sure how it works on Win 8.

Hold on for Win 8 users to chime in.

Same ~~ IE11 32/64 bitness  ~~ 32 default ~~ faster than FF 32bit

Kudos0

Re: Win 8.1 64bit and ie11?

OK...I guess I just do not know if it is 32 bit or not. Any way to check? Not sure why Win 8.1 64 bit would NOT install a 64 bit version of IE11. Actually, I guess even Firefox IS still 32 bit only on Windows. I guess I can just see if IE11 gets the NS Toolbar. If so, it is 32 bit.

If it ain't broke, fix it 'til it is!
Kudos0

Re: Win 8.1 64bit and ie11?

MPSAN:

OK...I guess I just do not know if it is 32 bit or not. Any way to check? Not sure why Win 8.1 64 bit would NOT install a 64 bit version of IE11. Actually, I guess even Firefox IS still 32 bit only on Windows. I guess I can just see if IE11 gets the NS Toolbar. If so, it is 32 bit.

When you open This PC as it's called in W8.x.  You'll find Program Files and Program Files(x86).  x86 are backward compatible.  You'll find Internet Explorer listed in both.  Same as on any Win 64bit OS

Kudos0

Re: Win 8.1 64bit and ie11?

OK, but when I click IE how do I know which one it opens? I guess I can look at properties in the link and see if is going to x86.

If it ain't broke, fix it 'til it is!
Kudos0

Re: Win 8.1 64bit and ie11?

OK, but when I click IE how do I know which one it opens? I guess I can look at properties in the link and see if is going to x86.

Default opens.  You have to enable 64bit.  Need to restart for setting to take. 
http://www.eightforums.com/tutorials/32024-internet-explorer-11-enable-64-bit-tab-processes-epm.html

In 64-bit Windows 8.1, the Internet Explorer 11 (IE11) browser frame process (both “modern UI” and Desktop) runs 64-bit. However, for compatibility with plug-ins, IE11 on the desktop runs 32-bit tab processes by default.

Kudos0

Re: Win 8.1 64bit and ie11?

Great! So I may as well keep it as it is for now. NS should work OK!

If it ain't broke, fix it 'til it is!
Kudos0

Re: Win 8.1 64bit and ie11?

In Windows 8.1 IE11 is a 64bit Browser but add-ons can be 32bit or 64bit.

Open IE and look in Task Manager, the 32bit programs have (32 bit) behind the name. Those that don't are 64bit programs.

Jim

Kudos0

Re: Win 8.1 64bit and ie11?

PhoneMan:

In Windows 8.1 IE11 is a 64bit Browser but add-ons can be 32bit or 64bit.

Open IE and look in Task Manager, the 32bit programs have (32 bit) behind the name. Those that don't are 64bit programs.

IE11 w W8.1 is noticeably faster for me than FF 32bit.  Permalink  64-bit processes for EPM is Off by default. 

Kudos0

Re: Win 8.1 64bit and ie11?

So it is starting to look like I should leave it alone for now anyway.

If it ain't broke, fix it 'til it is!
Kudos1 Stats

Re: Win 8.1 64bit and ie11?

Running Windows 8.1 and NIS v21.6.0.32 and have these enabled in IE11

Enable 64-bit processes for Enhanced Protected Mode

Enable Enhanced Protected Mode

And this is what I have in IE11 Manage Add-ons.

As you can see Norton add-ons for IE are both 32bit and 64bit and run in 64bit on my system

Jim

Kudos0

Re: Win 8.1 64bit and ie11?

Norton Security Browser Support re IE

The following browsers are supported for Phishing Protection, Safe Search, and Password Management.

  • Microsoft Internet Explorer® 7.0 or higher (32-bit only)1,2

 The following browsers are supported for Vulnerability Protection.

  • Microsoft Internet Explorer® 7.0 or higher (32-bit only)1,2

1 Some protection features are not available in Microsoft Internet Explorer® 10.0 or later.

2 As made available by Symantec within your service period.
Last modified: 01/05/2015

Kudos0

Re: Win 8.1 64bit and ie11?

...so, I guess I WILL leave it alone for now! Also, I am talking about NS...but I assume it is the same as NIS 2014.

If it ain't broke, fix it 'til it is!
Kudos0

Re: Win 8.1 64bit and ie11?

I opened IE11 in my 8.1 Pro 64 bit system and then went to task manager. There is no 32 bit showing for internet explorer and I did not change anything. SO, do I need to make sure it is 32 bit, or by default will the 32 bit NS "stuff" run OK in 64 bit IE11?

If it ain't broke, fix it 'til it is!
Kudos0

Re: Win 8.1 64bit and ie11?

As I have posted, that shows that IE11 is a 64bit browser. Check add-ons in IE11 and it will show if the add-ons are 32bit or 64bit or both. The add-ons are run in a separate process and depending on the Enhanced options IE will run both 32bit and 64bit add-ons or 64bit only.

Jim
 

Kudos0

Re: Win 8.1 64bit and ie11?

MPSAN:

I opened IE11 in my 8.1 Pro 64 bit system and then went to task manager. There is no 32 bit showing for internet explorer and I did not change anything. SO, do I need to make sure it is 32 bit, or by default will the 32 bit NS "stuff" run OK in 64 bit IE11?

If it's just because IE is running from the C:\Program Files (x86) folder, then that doesn't mean it's 32-bit in Windows 8.  source
Open IE11 in W8.  Task Manager > Processes Tab ~ Internet Explorer ...you'll not see (32bit).  Open Firefox. TM > Processes Tab ~ Firefox you'll see (32bit)

Kudos0

Re: Win 8.1 64bit and ie11?

PhoneMan:

As I have posted, that shows that IE11 is a 64bit browser. Check add-ons in IE11 and it will show if the add-ons are 32bit or 64bit or both. The add-ons are run in a separate process and depending on the Enhanced options IE will run both 32bit and 64bit add-ons or 64bit only.
 

And what happens to N Toolbar with both Enhanced options checked ?  W8 + IE11

Kudos0

Re: Win 8.1 64bit and ie11?

I have a few 32 bit addons. I ask as I have NOT installed NS yet on this new system. I hope when I do that the Norton toolbar, etc will be OK.

If it ain't broke, fix it 'til it is!
Kudos0

Re: Win 8.1 64bit and ie11?

MPSAN:

I have a few 32 bit addons. I ask as I have NOT installed NS yet on this new system. I hope when I do that the Norton toolbar, etc will be OK

It will be OK.   If add-ons are not compatible w IE11 64.  IE11 will default to 32.   On my setup.  Both EPM are not checked by default.  I may enable one or both depending on compatibility.  I don't think Toolbar is compatible with 64bit processes for EPM.  Or, someone forgot to tell Norton Permalink 

IE11 blows by FF on speed with both EPM disabled.   Toolbar is OK.  You'll opt for EPM + 64bit processes for EPM in IE11 Advanced and see what happens on your box. 

Kudos0

Re: Win 8.1 64bit and ie11?

Did you not see my previous post. Norton toolbar add-ons are 32bit and 64bit and runs fine with EPM options turned on. Look at your add-ons and they will tell if they are 32bit, 64bit or Both. The EPM options force the add-on process to run in 64bit only when activated and add-ons that are 32bit will not run. The main IE process is always 64bit.

Jim


 

Kudos0

Re: Win 8.1 64bit and ie11?

PhoneMan:

Did you not see my previous post. Norton toolbar add-ons are 32bit and 64bit and runs fine with EPM options turned on.

someone forgot to tell Norton Permalink

Kudos0

Re: Win 8.1 64bit and ie11?

That says a lot about Norton and the way they do things. They have not released a bug free product in 3 years and you expect all the support information to stay current. Come On Man!!

Jim

Kudos0

Re: Win 8.1 64bit and ie11?

Last modified: 01/05/2015 ~ How much more current would you like.

quotes from Chat Support today. 

Norton Toolbar does not work if Enhanced Protected Mode (EPM) is enabled in Internet Explorer 10 or 11. However, Norton does support Internet Explorer while surfing.

When this feature of EPM is enabled, add-ons such as toolbars, browser helper objects (BHOs), and extensions are loaded only if they are compatible with Enhanced Protected Mode. If you have to load an incompatible add-on, you can disable Enhanced Protected Mode for the desktop browser. If you are having difficulties enabling the Norton Toolbar on Internet Explorer, I would recommend trying Google Chrome or Firefox.

Browsers (and most programs in fact) do not need the extra memory that 64 bit makes available, so most development still occurs still in 32 bit. IE 11 even uses a better engine in the 32 bit version.

Kudos0

Re: Win 8.1 64bit and ie11?

Norton Toolbar does not work if Enhanced Protected Mode (EPM) is enabled in Internet Explorer 10 or 11.

I guess my system is broken because Norton Toolbar definitely works with EPM enabled. In fact on a 64bit OS, IE is only a 64bit browser. If you use the exe file in Program Files (x86) it will still load IE 64bit.

The various registry points that point to Internet Explorer have been updated to point to C:\Program Files\Internet Explorer\iexplore.exe. If you manually invoke C:\Program Files (x86)\Internet Explorer\iexplore.exe, that 32bit process will simply launch the 64bit version of iexplore.exe (with the appropriate command line parameters) before exiting.

Here is MS information on EPM.

http://blogs.msdn.com/b/ieinternals/archive/2012/03/23/understanding-ie10-enhanced-protected-mode-network-security-addons-cookies-metro-desktop.aspx

Jim

Kudos0

Re: Win 8.1 64bit and ie11?

I don't preach gospel.  I repeat gospel.   Gospel is in the eye of the beholder.
Support says when they have enough feedback they'll update the DOC. 
Current DOC info is per their current reference material.   Logic does not play with Support.  I insisted Toolbar is compatible.
Support insisted not enough feedback.  They're are still prompting IE 32 is better than 64 
(posted link is two years old for IE10)

Kudos0

Re: Win 8.1 64bit and ie11?

That is scary. Not enough feedback. I would hope that Norton tested this since EPM has been out since IE10. The problem with IE 10 and IE 11 on 64bit OS, they always run in 64bit mode. Its just the add-ons that can run in 32bit if required. Before IE 10 came out MS had stopped serious development of 64bit browser and gave IE 32bit a new engine but not the 64bit version. I believe that changed with IE 10. I guess Norton is still using The Old Testament and not The New Testament.  EPM is a security feature but requires 64bit mode to function. It does not hurt to try it and see if the add-ons fail. You can always turn it off. 

Jim

Kudos0

Re: Win 8.1 64bit and ie11?

bjm_:

Last modified: 01/05/2015

bjm_ ,  just a reminder, if anything at all is changed in that KB the Last Modified date is also changed. We have no way of knowing what was changed in the KB unless you have the one that preceded it to compare to.  I can remember many KB's that showed modified when Win 8 was added to system requirements/affected systems.

That said there may not have been anything changed in the section you C & P'd.

Kudos0

Re: Win 8.1 64bit and ie11?

bjm_:

Last modified: 01/05/2015 ~ How much more current would you like.

quotes from Chat Support today. 

Norton Toolbar does not work if Enhanced Protected Mode (EPM) is enabled in Internet Explorer 10 or 11. However, Norton does support Internet Explorer while surfing.

When this feature of EPM is enabled, add-ons such as toolbars, browser helper objects (BHOs), and extensions are loaded only if they are compatible with Enhanced Protected Mode. If you have to load an incompatible add-on, you can disable Enhanced Protected Mode for the desktop browser. If you are having difficulties enabling the Norton Toolbar on Internet Explorer, I would recommend trying Google Chrome or Firefox.

Browsers (and most programs in fact) do not need the extra memory that 64 bit makes available, so most development still occurs still in 32 bit. IE 11 even uses a better engine in the 32 bit version.

FWIW - I take comments fro Chat Support with a grain of salt - I mean how many times do we see something they claim as fact to be untrue?

Just for grins, my NTB is working perfectly fine in IE 10 with EPM unchecked in Tools > Internet Options . Advanced > Security.  However, I also have EPM checked in Tools > Internet Options > Security > Internet > Security Level for this zone.  so I have to wonder if there is any confusion between the two - either in this thread, in the items quoted, or from Chat?

Kudos0

Re: Win 8.1 64bit and ie11?

yank:
bjm_:

FWIW - I take comments fro Chat Support with a grain of salt - I mean how many times do we see something they claim as fact to be untrue?

EPM is a security feature in Internet Explorer 10 introduced in Windows 8 & IE11 introduced 64bit processes for EPM.  
Norton Toolbar + IE11 works with EPM and 64bit processes for EPM enabled.   
Posted information from Norton Support and Norton Documentation for information related to this thread and specific information replying to the OP Permalink

Enhanced Protected Mode (EPM) adds additional security to Protected Mode and includes AppContainer and 64-bit tab processes. Like the Windows UI (Metro) Internet Explorer, AppContainer is now on by default on the desktop Internet Explorer. This prevents pages from reading or writing to the rest of the operating system. You can also use 64-bit tabs on the desktop IE (on 64-bit Windows). Running 64-bit tabs increases security on the desktop IE because 64-bit processes offer better protection against attacks that try to damage memory safety.
Support and Support Documentation have as much right to be wrong at the next guy. 

Kudos0

Re: Win 8.1 64bit and ie11?

yank:
bjm_:

Last modified: 01/05/2015 ~ How much more current would you like.

quotes from Chat Support today. 

Norton Toolbar does not work if Enhanced Protected Mode (EPM) is enabled in Internet Explorer 10 or 11. However, Norton does support Internet Explorer while surfing.

When this feature of EPM is enabled, add-ons such as toolbars, browser helper objects (BHOs), and extensions are loaded only if they are compatible with Enhanced Protected Mode. If you have to load an incompatible add-on, you can disable Enhanced Protected Mode for the desktop browser. If you are having difficulties enabling the Norton Toolbar on Internet Explorer, I would recommend trying Google Chrome or Firefox.

Browsers (and most programs in fact) do not need the extra memory that 64 bit makes available, so most development still occurs still in 32 bit. IE 11 even uses a better engine in the 32 bit version.

FWIW - I take comments fro Chat Support with a grain of salt - I mean how many times do we see something they claim as fact to be untrue?

Just for grins, my NTB is working perfectly fine in IE 10 with EPM unchecked in Tools > Internet Options . Advanced > Security.  However, I also have EPM checked in Tools > Internet Options > Security > Internet > Security Level for this zone.  so I have to wonder if there is any confusion between the two - either in this thread, in the items quoted, or from Chat?

Qualifier NIS 21.6.0.32  +  IE11.0.9600.17498  Update Version 11.0.15

As to the accuracy of Norton Support Chat and Norton Support Documentation.  I respectfully submit the following.  
As to the accuracy of members that qualify Norton compatibility with IE11 ~ Advanced EPM and 64bit processes for EPM Enabled.  I respectfully submit the following.
As to members that qualify Norton compatibility with IE10 Advanced EPM -- open for information as I do not run IE10.
IE11 Internet Options > Security Zones > EPM is not influenced by Advanced EPM options'.

I re-installed NIS.  Opened IE11 with EPM + 64bit processes for EPM Enabled.  IE11 prompted.  Norton Vulnerability Protection Incompatible.  Manage add-ons NVP Incompatible 32bit. 
Disabled Advanced 64bit processes for EPM.  Restart.  Manage add-ons NVP Incompatible 32bit.
Disabled Advanced EPM.  Restart.  Manage add-ons NVP Disabled 32bit.

As NVP is direct inject.  Does Incompatible vs Disabled make a difference ?

Kudos0

Re: Win 8.1 64bit and ie11?

Not sure what you are trying to test by using NIS, as this thread concerns NS, however,

As NVP is direct inject.  Does Incompatible vs Disabled make a difference ?

I think you may have answered your own question in a previous post:

https://community.norton.com/en/comment/5447793#comment-5447793
"Noticed w IE Vulnerabilty Protection is Disabled.  But, still listed (obviously).

Upon Enable it will readily Enable but, will Disable upon IE browser restart."

So it appears if just disabled, it can be restarted (not saying it will stay that way), but if it is incompatible, you can't enable it at all because it just wonl;t work!

Please note there is additional info in the linked thread in regards to EPM settings.

Kudos0

Re: Win 8.1 64bit and ie11?

yank:   Not sure what you are trying to test by using NIS, as this thread concerns NS

Let me explain.  I am trying to introduce NVP status Incompatible with NIS + IE11.  Others with NS + IE11 may confirm or deny NVP Incompatible Status.  

This Thread and correct me if I read wrong.  Seems, that PhoneMan reports that IE11 with Advanced EPM and Advanced 64bit processes for EPM enabled.  Norton is compatible.  Norton is not affected by opting to 64bit by enabling Advanced EPM / 64bit processes for EPM.   Support Doc and Norton Chat seem to state the contrary.   yank prompts Support has been wrong before.

yank posted IE10 is compatible with EPM disabled.  

Question does IE10 EPM status apply to IE11 EPM and 64bit processes for EPM.  I have found a status of NVP 32bit Incompatible and a status of Disabled.   Depending on the state of IE11 Advanced EPM options.

PhoneMan writes try enable EPM / 64bit processes for EPM and see what happens.  See, if the Toolbar works.  I DID !

I found a status of Incompatible and a status of Disabled.   What does that mean to the functionality of Norton Security / NIS

I posted a qualifier Permalink so that members with NS + 1E11 would fill in Thread missing information.

PhoneMan:   Norton toolbar add-ons are 32bit and 64bit and runs fine with EPM options turned on. Look at your add-ons and they will tell if they are 32bit, 64bit or Both. The EPM options force the add-on process to run in 64bit only when activated and add-ons that are 32bit will not run. The main IE process is always 64bit.

What does Incompatible mean for an injected browser protection.   Yes, add-ons are 32 and 64bit.  What about NVP.
Maybe, Support reserves IE11 64bit as not compatible because of NVP Incompatible 32bit  status.   PhoneMan did not post Permalink NVP.   So, I posted NVP if my Images are ever approved. 

yank:  Just for grins, my NTB is working perfectly fine in IE 10 with EPM unchecked in Tools > Internet Options . Advanced > Security.  However, I also have EPM checked in Tools > Internet Options > Security > Internet > Security Level for this zone.  so I have to wonder if there is any confusion between the two - either in this thread, in the items quoted, or from Chat?

Was Chat Support or Support Documentation confused.   Since, you wondered.  I wondered   Open to dialog that Support Doc and Support Chat hold IE11 64bit as not compatible due to NVP Incompatible 32bit.    As NVP is Incompatible 32bit.   Does that mean no NVP ?

Kudos0

Re: Win 8.1 64bit and ie11?

As far as Vulnerability Protection is concerned, the add-on is no longer used. NS came out with a new engine for NVP and no longer uses the browser add-ons. Bad coding has left the MVP add-on installed on IE but removed it from FF. This same updated engine was ported to NIS also. NVP is still fully functional so the IE NVP add-on can be ignored.

Jim

Kudos0

Re: Win 8.1 64bit and ie11?

PhoneMan:

As far as Vulnerability Protection is concerned, the add-on is no longer used. NS came out with a new engine for NVP and no longer uses the browser add-ons. Bad coding has left the MVP add-on installed on IE but removed it from FF. This same updated engine was ported to NIS also. NVP is still fully functional so the IE NVP add-on can be ignored.

So, Ignore NVP 32 bit Incompatible as it's pointing to a non functional add-on.   Hmmmm ?

Kudos0

Re: Win 8.1 64bit and ie11?

There was a big discussion about this on the old forum but have no idea how to find that thread on this new forum.

Jim

Kudos0

Re: Win 8.1 64bit and ie11?

Chat Support and Phone Support disagreed.  So, I was escalated to Lv2 Phone Support.
Learned that v22 removed NVP IE add-on completely.    As PhoneMan showed but, I did not realize only two add-ons with NS as I still have three with NIS.

Learned that System Requirements for Norton Security and IE11 are lacking.

Norton Security as PhoneMan stated is fully functional IE11 64bitness.  
NIS is fully functional IE11 64bitness.  
IE11 default has both Advanced EPM options' disabled as other third party add-ons may not be compatible in 64bit. 

Thanks Thread

Kudos0

Re: Win 8.1 64bit and ie11?

On my NIS v21 I went to Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\ips and deleted ipsbho.dll which is the IE NVP add-on and deleted it.

Jim

Kudos0

Re: Win 8.1 64bit and ie11?

PhoneMan:

On my NIS v21 I went to Program Files (x86)\Norton Internet Security\Engine\21.6.0.32\ips and deleted ipsbho.dll which is the IE NVP add-on and deleted it.

Aha !   How clever.    Yes, bit of information I did not have.   I C here Permalink   21.6 and two add-ons.   Didn't know you deleted ipsbho.   You're a genius.   So, that's probably how v22 does it.   First time I ever looked at ipsbho.   Since, Intrusion Prevention is part of Network Protection ~ Advanced UI.  Had no idea a feature under Network was actually a feature under Web.  << Attack signatures contain the information that identifies an attacker's attempt to exploit a known operating system or program vulnerability.  [..] When Intrusion Prevention is turned off, your computer is not adequately protected from Internet threats and security risks.>> Intrusion Prevention and Vulnerability Protection are one in the same ?  I always thought NVP was a child of IPS.    I didn't know NVP = IPS  Who Knew !  COOL   

Thanks...

Kudos0

Re: Win 8.1 64bit and ie11?

NVP is part of IPS. The new IPS engine protects your browser and other programs. It monitors all incoming traffic and blocks exploits that attack the vulnerabilities in various programs. It is signature based.

Jim

Kudos0

Re: Win 8.1 64bit and ie11?

PhoneMan:

NVP is part of IPS. The new IPS engine protects your browser and other programs. It monitors all incoming traffic and blocks exploits that attack the vulnerabilities in various programs. It is signature based.

So, deleting IPS BHO just deletes NVP browser add-on.  Deleting IPS BHO does not diminish Intrusion Prevention.  Yeah, after I posted (a long while ).  I had a moment. BHO is just NVP add-on.....While Intrusion Prevention remains fully capable.      Thanks 
 

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