Not what you are looking for? Ask the experts!
Windows 10 Says Norton Security is off
Windows 10 Security & Maintenance says that “Windows Defender and Antivirus and Norton Security are both turned off” and “Windows Firewall is turned off or setup incorrectly”. As shown in the following screen capture:
When I open the Windows Defender settings window, it opens briefly and then closes and I get the following error:
Faulting application name: SecHealthUI.exe, version: 10.0.15063.0, time stamp: 0x58ccbce5
Faulting module name: SecHealthUIDataModel.dll, version: 0.0.0.0, time stamp: 0x58ccbc8d
Exception code: 0xc0000005Fault offset: 0x000000000015b847
Faulting process id: 0x2510
Faulting application start time: 0x01d2f8dff0ad4e99
Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.SecHealthUI_cw5n1h2txyewy\SecHealthUI.exe
Faulting module path: C:\Windows\SystemApps\Microsoft.Windows.SecHealthUI_cw5n1h2txyewy\SecHealthUIDataModel.dll
Report Id: 7bafdac5-1afa-4284-b8eb-efce5bb642a3
Faulting package full name: Microsoft.Windows.SecHealthUI_10.0.15063.0_neutral__cw5n1h2txyewy
Faulting package-relative application ID: SecHealthUI
NIS has a green check and I'm current on all NIS updates.
I have turned off Windows Fast Start.
I've run Norton remove and reinstall.
Before removing, I was running 22.214.171.124. After R&R, I'm running 126.96.36.199
I have 2 other similarly configured computers running Norton without any problems.
After each reboot, I get the following error:
"The Windows Security Center Service was unable to establish event queries with WMI to monitor third party AntiVirus, AntiSpyware and Firewall."
The Windows Defender settings window stays open for a few minutes after I reboot, but then I get a message in Action Center that says Windows firewall is turned off.