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Kudos0

Windows 8 Desktop IE10 & Norton Toolbar

I just got a new Windows 8 laptop and I cannot did display or find the Norton toolbar in IE10 (32bit) and the version of Norton Internet Security is 20.2.0.19 trial. I use version 2012 on a couple of Windows 7 workstations without issue. Please help and thanks in advance.

Replies

Kudos0

Re: Windows 8 Desktop IE10 & Norton Toolbar

Hi DavJ,

Welcome to Norton community,

Did you buy Windows8 with NIS Pre installed? If yes, Toolbar will not be displayed in IE10, but toolbar functionality will work as it should.

Microsoft request us to keep  Norton toolbar in hidden mode on their browser(IE10).

Hope this solves your problem.

Thanks,

Senthil

Kudos0

Re: Windows 8 Desktop IE10 & Norton Toolbar

Hi. So how am I to get access to the safe when I am using IE 10 on the desktop (not the Metro IE) to save a new login? It doesn't show up. Also, how am I to import my safe from my other PC?

Thanks

Accepted Solution
Kudos1 Stats

Re: Windows 8 Desktop IE10 & Norton Toolbar

Have you logged into vault before saving a new login.?

You have option to import identity safe data though product UI.

Follow below steps to import identitysafe data.

Launch NIS, Navigate to Settings->Web->Identity Safe->Loginto idsafe. Under identity safe you will have option to import data.

  1. In the Import Identity Safe Data window, under Import my data from, select  following option:

    • Backup File

      If you select this option, you must type or browse to the location of the file from which you want to import the data.

  2. If you backed up your data with a password, in the Password box, type the password.

  3. If you want to import the data from a backup file, under While importing data, select one of the following options:

    • Merge with existing data

    • Replace existing data

       

  4. Click OK.

  5. In the confirmation dialog box, click OK.

    Note: Data format should be .NPM, .DAT or .CSV file.

               When importing, the file size must not be more than 15 MB for .CSV files and 35 MB for .NPM files

    Thanks,

    Senthil

Kudos0

Re: Windows 8 Desktop IE10 & Norton Toolbar

By your response, it appears that the toolbar for norton 360 can not be displayed in IE10

If it is correct:
First How can I use norton to log on to websites.
Second Why has Norton not informed their users that they have this problem.

Kudos0

Re: Windows 8 Desktop IE10 & Norton Toolbar

So how do we use Identity safe or whatever it is called now in the latest version of Norton Internet Security?

I am using the 64bit desktop version of Internet Explorer 10 on Windows 8, and IE says the Norton Toolbar is not compatible with "Enhanced Protected Mode" (which is required to run the 64bit version of IE10), and that the addon has been disabled.

Now I can't see any way of logging into Norton's identity safe.

Thanks.

Kudos0

Re: Windows 8 Desktop IE10 & Norton Toolbar


africanChild wrote:

So how do we use Identity safe or whatever it is called now in the latest version of Norton Internet Security?

I am using the 64bit desktop version of Internet Explorer 10 on Windows 8, and IE says the Norton Toolbar is not compatible with "Enhanced Protected Mode" (which is required to run the 64bit version of IE10), and that the addon has been disabled.

Now I can't see any way of logging into Norton's identity safe.

Thanks.



africanChild wrote:

So how do we use Identity safe or whatever it is called now in the latest version of Norton Internet Security?

I am using the 64bit desktop version of Internet Explorer 10 on Windows 8, and IE says the Norton Toolbar is not compatible with "Enhanced Protected Mode" (which is required to run the 64bit version of IE10), and that the addon has been disabled.

Now I can't see any way of logging into Norton's identity safe.

Thanks.


I am not a Windows 8 user, but in order to log into ID Safe, from the main NIS page, Settings > Web > Identity Safe > Log into Indentity Safe > Configure[+] > enter your password.  Now if you navigate to the web page you desire to log into, ID Safe will autofill it once you get to the log in page for that web page (provided you have saved the log-in already).

Kudos1 Stats

Re: Windows 8 Desktop IE10 & Norton Toolbar


africanChild wrote:

So how do we use Identity safe or whatever it is called now in the latest version of Norton Internet Security?

I am using the 64bit desktop version of Internet Explorer 10 on Windows 8, and IE says the Norton Toolbar is not compatible with "Enhanced Protected Mode" (which is required to run the 64bit version of IE10), and that the addon has been disabled.

Now I can't see any way of logging into Norton's identity safe.

Thanks.


The Norton toolbar (neither the stand alone version nor the NIS / 360 versions) are compatible with any 64bit browser, only with the 32bit browser variants.  Checking the "Enable Protected Mode" setting in IE10's Internet Properties panel switches the desktop browser from 32bit mode into 64bit mode, at which point any of the Norton TBs are automatically detected as incompatible and shutdown.  The Metro version of IE10 is always in "Enhanced Protected Mode" (64bit mode) and cannot be switched to 32bit mode - all of this is by design.  If you require the form fill functions of the Norton TB, you will have to disable EPM (at least temporarily) for the website in question...  As Yank has pointed out, you should still be able to access your logins (if you're using an online vault) by using the ID Safe web portal and doing a copy/paste of the relevant info into the web form manually.  If you are using a local vault you will have to access your form credentials via the main Norton application GUI settings panel and copy/paste from there.

Kudos0

Re: Windows 8 Desktop IE10 & Norton Toolbar

An update on my challenge with the Explorer 10 and Norton 360
Norton have checked and spent several hours to check my setup.

Their suggestions right now.
First Use another browser as Firefox
Second Go back to an earlier version of windows and explorer.

I replied Symantic / Norton that both answers are unacceptable.


Latest answer from Symantic / Norton is that they know there is a problem as Microsoft and Symantc jointly need to solve.

Kudos0

Re: Windows 8 Desktop IE10 & Norton Toolbar

@avjohnnie, thank you very much for the detailed response, which confirms exactly what I am experiencing.

What I don't understand though is why Norton aren't fixing the problem by bringing out a 64bit compatible version for IE10. While it's easy to say people must just switch back to the 32bit version, the very real issue for me is that I can't run the 32bit version in windows 8. I guess my machine isn't powerful enough, but the 32bit browser keeps crashing or showing blank pages when switching tabs etc.

Since enabling "Enhanced Protected Mode", I no longer have this problem, and the browser is performing much better.

None of the alternatives (copy and paste etc.) are viable. We should be moving FORWARD, not BACKWARDS...

So, can we expect a 64bit version in the near future?

Thank you.

Kudos0

Re: Windows 8 Desktop IE10 & Norton Toolbar


africanChild wrote:

@avjohnnie, thank you very much for the detailed response, which confirms exactly what I am experiencing.

What I don't understand though is why Norton aren't fixing the problem by bringing out a 64bit compatible version for IE10. While it's easy to say people must just switch back to the 32bit version, the very real issue for me is that I can't run the 32bit version in windows 8. I guess my machine isn't powerful enough, but the 32bit browser keeps crashing or showing blank pages when switching tabs etc.

Since enabling "Enhanced Protected Mode", I no longer have this problem, and the browser is performing much better.

None of the alternatives (copy and paste etc.) are viable. We should be moving FORWARD, not BACKWARDS...

So, can we expect a 64bit version in the near future?

Thank you.


It's possible that another installed BHO (browser add-on) that's also incompatible with 64bit mode (and therefore disabled in 64bit mode) is the culprit.

You might try switching back to 32bit mode and doing a full browser reset (also on the Advanced settings tab), which will disable all browser add-ons and return all settings to their defaults.  You might also consider checking the "Delete personal settings" option box, but do heed the the warning about loosing your website personalizations!

 

Then try the browser and see if you can then use it successfully in 32bit mode without it crashing.  If you can, next try re-enabling just the Symantec/Norton add-ons and then try it again for stability.  Keep repeating this test process and eventually you should find the culprit component.  If all add-ons seem to work (after doing the reset) it may have been a corrupted setting or some temporary elements that were at fault.

Kind Regards,

John

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