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Kudos0

Windows Phone Scam + Computer Crash

Hey I just experienced a system crash after receiving a call from the windows phone scam guys.  A few days ago my new desktop computer had a bsod DRIVER_IRQL_NOT_LESS_OR_EQUAL and thought that was a little weird since it has been a solid computer.  Now a few hours ago it sounds like I got a cell phone call from the windows phone scam guys and probably I listened a little longer than I should have and he kept on going on about windows servers and said my computer might crash if I did not get it fixed.  Well I hung up at this point because I realized it probably was a scam but my computer did crash about an hour after the call with the same error I said before.  Now I am wondering what steps should I take to make sure my computer never crashes again.  I guess this could be a coincidence but it was still kind of alarming.  I am all ready scanning for viruses and was wondering what more steps I can take to safeguard my system.

-Thanks for your time.

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Replies

Kudos1 Stats

Re: Windows Phone Scam + Computer Crash

Definitely a coincidence. Microsoft has not way of knowing what is happening on your computer on a daily basis.

As for the BSOD, we need more information from the crash screen. What program or driver was mentioned on that screen?

You can view the BSOD dumps using Nirsoft's Bluescreen View from here.  http://www.nirsoft.net/utils/blue_screen_view.html (link is external) Then you can post screenshots here for help in diagnosing them. Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Windows Phone Scam + Computer Crash

Here's a screen shot from blue screen view, let me now if you need any more info from me.

-Thanks

Accepted Solution
Kudos1 Stats

Re: Windows Phone Scam + Computer Crash

The file that appears to be causing the BSOD seems to be  wdf01000.sys. That is a Windows system file.

The first thing to do is check your Windows installation. Click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.

If that finds nothing, it is possible that you have some infection that may have replaced that file. I would suggest you sign up at one of the free Malware Removal sites below. Do not try to do anything on your own as it could make things harder for the Malware Removal expert at that site to help you. Choose one and stay there until your system is clean.

http://www.bleepingcomputer.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/
http://qmalwareremoval.freeforums.net/


 

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Windows Phone Scam + Computer Crash

I had two calls from these guys with thick Indian accent. I hope you didn't do the same mistake as I, as I started disabling the reporting services as per "instructions". As long as they didn't get remote access to your computer, the scam shouldn't affect your computer in any way and the reason for crashing lies in somewhere else. 

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