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Kudos0

windows update blocked

i cannot install any windows updates. seems like Norton firewall blocks them. ive tried several searches to resolve this but seems like Norton controls windows firwell and has turned it off. please help

Replies

Kudos0

Re: windows update blocked

Windows Firewall should be off.
Windows Firewall service should be running automatic. 

Kudos0

Re: windows update blocked

doesnt change anything. when I click on windows update it just runs and runs and never finds anything. It also states on 'last time windows was updated' - never. So its never been updated since windows was installed. what is blocking it then? thanks

Kudos0

Re: windows update blocked

i cannot install any windows updates. seems like Norton firewall blocks them.

Um, try temporary disable Norton Firewall to test. 
I've not had Windows Updates blocked by Norton.

Tell us more about your machine setup. 

Kudos0

Re: windows update blocked

thank you. I disabled Norton firewall but still the 'checking for updates' just runs and runs - never finding anything!

I'm not very technical, as you can guess, but my desktop runs windows 7 installed from a disc , Pentium dual core CPU E5300 @ 2.60Ghz. 3 GB RAM. thats as much as I know. If you have any suggestions they are most welcome!! thanks

Kudos0

Re: windows update blocked

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.239 / N360 Deluxe 22.17.3.50 / Norton Core v.282 on Android 2.00
Kudos0

Re: windows update blocked

Microsoft introduced a bug in windows update, it only took them ~6 months to partially acknowledge it and 14 months to fix it.

It causes windows update to run for excessive amounts of time once a day every day. It consumes ~2.5 GB of RAM and 100% CPU on one core. On some computers it can take 30+ hours to complete the daily check for windows updates.

You only have 3 GB of RAM (4 GB minimum recommended, 8 GB preferred), and older (not obsolete) CPU.

These updates fix this problem (I didn't catch if you had installed Windows 7 64-bit or 32-bit--aka x86).

Download the update matching your OS (if you do the wrong one it won't hurt your computer, it just won't install)

64-bit:
https:// download.microsoft . com/download/2/4/7/247BDD8A-6AAE-4466-B137-3B2918D0CEAB/Windows6.1-KB3177467-x64 . msu
https:// download.microsoft . com/download/5/6/0/560504D4-F91A-4DEB-867F-C713F7821374/Windows6.1-KB3172605-x64 . msu

32-bit (aka x86):
https:// download.microsoft . com/download/D/7/A/D7A954C7-DC1F-4339-99BC-CEFDC09A8661/Windows6.1-KB3177467-x86 . msu
https:// download.microsoft . com/download/C/D/5/CD5DE7B2-E857-4BD4-AA9C-6B30C3E1735A/Windows6.1-KB3172605-x86 . msu
 

Download the correct pair of updates, unplug/turn off your internet, reboot. Then install KB3177467 first, it may still take a while for the update to start. Reboot if requested, then install KB3172605. Good chance you will need to reboot after that one.

Reconnect and check for updates again. May still take 20+ minutes given your machine's specs and that you have no updates.

Kudos0

Re: windows update blocked

Hello

How large is  your hard drive where you have Windows installed?  Check to see if Windows is missing any files? How is the condition of the hard drive?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: windows update blocked

Have you tried running the Windows Update Troubleshooter ?

https://support.microsoft.com/en-au/help/4027322/windows-windows-update-...

Windows 10 Home X 64
Kudos0

Re: windows update blocked

thanks floplot

if you mean the C disc, its 126 with 56 free. I have no idea if there are any files missing, there shouldn't be as I installed it from a windows disc I bought. condition is a bit technical for me.... but computer is running really slow - but really slow!

and today I have a nasty surprise - I opened the computer and all kinds of document files are missing. I had to log in as administrator - which I never do usually - and its as if its my old computer from 6 or 7 months ago. All my new files are not there, windows media player disappeared, and Firefox didn't recognize me. Ive had to re- log in to my mail program, Facebook etc. If you have any suggestions on that front PLEASE let me know!!!! its really confusing. Thanks again for your help

Kudos0

Re: windows update blocked

thank you. I downloaded the two files for 64 bit and when I run the first one it just ran for over 10 minutes "searching for updates installed on this computer".  I keep clicking the cancel button but it wont stop!! I feel like there's a jinx in my computer! EEK!!

Kudos0

Re: windows update blocked

brianinegypt:

thank you. I downloaded the two files for 64 bit and when I run the first one it just ran for over 10 minutes "searching for updates installed on this computer".  I keep clicking the cancel button but it wont stop!! I feel like there's a jinx in my computer! EEK!!

This is totally normal (by microsoft's standards). "Please wait 4-30 hours while windows updates finishing doing nothing". By the way this "doing nothing / chasing its tail" is exactly what I was talking about before. Running at 100% (on one core) and using 2.5 GB of your ram is why malfunctioning windows update is bogging down your computer.

Did you unplug the internet and reboot your computer before running it? If you did, do that again, but ALSO run:

sc stop wuauserv
sc stop bits
sc stop trustedinstaller

from an elevated command prompt right before installing the update. That should let the install start before windows update starts chasing it's tail again. You may have to do the same thing to get the second update in there.

Kudos0

Re: windows update blocked

brianinegypt:

thanks floplot

if you mean the C disc, its 126 with 56 free. I have no idea if there are any files missing, there shouldn't be as I installed it from a windows disc I bought. condition is a bit technical for me.... but computer is running really slow - but really slow!

and today I have a nasty surprise - I opened the computer and all kinds of document files are missing. I had to log in as administrator - which I never do usually - and its as if its my old computer from 6 or 7 months ago. All my new files are not there, windows media player disappeared, and Firefox didn't recognize me. Ive had to re- log in to my mail program, Facebook etc. If you have any suggestions on that front PLEASE let me know!!!! its really confusing. Thanks again for your help

Wait, which computer(s) are we talking about? I thought we were talking about a single computer that you just wiped out and reinstalled windows on and are trying to install windows updates. I wouldn't expect any of your files to be on this computer.

Also you should avoid using the windows account named (literally) "administrator" as it has several security features disabled by default. What user account are you logging into primarily on this computer?

If you are not logged into the same account you always do (or if something has gone wrong) your files will be missing.

Run a non-elevated command prompt and post what it says.

It might say for example:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\SomeUserNameYouSelected>

Or (if something is broken)

C:\Users\Temp>
C:\Users\Temp.TheNameOfYourComputer>
C:\Users\Temp.000>

Kudos0

Re: windows update blocked

thank you so much! 

I ran the administrator command prompt and it only says;

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>

what do I do next?

sorry for any confusion earlier - I am still using this desktop for years with the same program, but yesterday when I started it it asked me to sign in as administrator - there was no alternative offered - and everything under 'administrator' dates back to 2016 - the last time windows updated. I wish I could go back to where it was 2 days ago! Any help you can offer is greatly appreciated. 

Kudos1 Stats

Re: windows update blocked

Hi brianinegyt:

Please see Canadian Tech's MS Answers post Windows 7 Update Solution as well as Dalai's webpage http://wu.krelay.de/en/ for more information about the workaround suggested <here> by password_password.  That workaround requires users to ensure that at least one of KB3020369 (Servicing Stack of April 2015) or KB3177467 (Servicing Stack of Sept 2016) is installed before KB3172605 since a servicing stack is a pre-requisite for KB3172605.  Once KB3172605 (July 2016 Rollup) is installed this will update the Win 7 Windows Update Agent (wuaueng.dll) to v7.6.7601.23453 and should speed up Windows Updates on Win 7 SP1 computers with slower CPUs and a limited amount of RAM.

Also note that this workaround might be helpful if you have a clean reinstall of Win 7 SP1 and your OS is several months or years out-of-date but may not benefit users who have received updates since October 2016 when Microsoft began delivering updates to Win 7 computers as Monthly Rollups as described in the MS TechNet blog Further simplifying servicing models for Windows 7 and Windows 8.1.  Also note that Microsoft claims that they permanently fixed the problem with slow Windows Updates in January 2017 so that Win 7 users with with slower CPUs and a limited amount of RAM should not have to manually pre-install KB3172605.  See my post # 497 in the VistaForums thread windows update just seems to hang while checking for more information on this permanent fix.

The best path forward for you depends very much on whether you have a clean reinstall of Win 7 SP1, the current version of your Windows Update Agent wuaueng.dll (on my 32-bit machine it's located in C:\Windows\System32\) and the last date that Windows Update successfully installed updates on your computer (Windows Update | View Update History or Control Panel | Programs | Programs and Features | View Installed Updates).

....I downloaded the two files for 64 bit and when I run the first one it just ran for over 10 minutes "searching for updates installed on this computer".  I keep clicking the cancel button but it wont stop!!

Before manually installing standalone .msu installers disable automatic Windows Updates [Windows Update | Change settings | Important updates | Never check for updates (not recommended)] and re-boot to terminate any Windows Update sessions currently running in the background on your system.  This frees up system resources and usually prevents .msu installers from hanging while they search your installed updates.
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.1.10 * MB Premium v3.2.2

Kudos0

Re: windows update blocked

brianinegypt:

...when I click on windows update it just runs and runs and never finds anything. It also states on 'last time windows was updated' - never. So its never been updated since windows was installed...

Hi brianinegypt:

I forgot to mention that Windows Update will often report that last updates were "Never" if you ran a Windows Update  troubleshooter or repair tool.  One common cause of failed Windows Update is a damaged or corrupted C:\Windows\SoftwareDistribution folder, and many of these repair tools will rename this folder to C:\Windows\SoftwareDistribution.old to clear the Windows Update download cache and rebuild the folder.  One consequence of renaming that folder is that the Windows Update history (Windows Update | View Update History) will be purged and Windows Update will report that updates were "Never" installed but Control Panel | Programs | Programs and Features | View Installed Updates should still list any installed updates.

See the How-To Geek article How to Fix Windows Update When It Gets Stuck for more information about the C:\Windows\SoftwareDistribution folder.  This article recommends that Win 7 and higher users run the built-in Windows Update Troubleshooter which is similar to the standalone troubleshooter suggested <here> in this thread by user F 4 E.
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.1.10 * MB Premium v3.2.2

Kudos1 Stats

Re: windows update blocked

brianinegypt:

thank you so much! 

I ran the administrator command prompt and it only says;

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>

what do I do next?

sorry for any confusion earlier - I am still using this desktop for years with the same program, but yesterday when I started it it asked me to sign in as administrator - there was no alternative offered - and everything under 'administrator' dates back to 2016 - the last time windows updated. I wish I could go back to where it was 2 days ago! Any help you can offer is greatly appreciated. 

You needed to run it as NOT administrator. Give it another try. I think you are having a user profile issue. If that is the case we need to check something else before proceeding. You files are still most likely somewhere.

Kudos0

Re: windows update blocked

thank you so much for your help!

I clicked 'open' on command prompt (didn't know how to run it as not-administrator) and it reads;

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\brian>

what next!

Kudos0

Re: windows update blocked

To help identify 64 or 32 bit OS, hold the Windows key and press the Pause key. Look through the information in the System section. On the System type line, it should say 64 bit or 32 bit.

As you are showing 3 GB ram, I would suggest you are probably on 32 bit OS and 3GB is the most that can be addressed with that version. Regardless of how much you physically have in the system.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: windows update blocked

brianinegypt:

thank you so much for your help!

I clicked 'open' on command prompt (didn't know how to run it as not-administrator)

This was the correct way to do it.

..and it reads;

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\brian>

what next!

So the username on your computer is "brian" and that's what you set it to when your originally set up your computer?

How long ago did you first set up your computer? When did your files go missing? How important to you are all your files?

You said you logged in as (literally) "administrator" (rather than "brian"?), explain exactly how you did this with detail.

Run this from the command prompt (and post the results)

dir /a /t:c C:\Users\

Kudos0

Re: windows update blocked

Someone set up the computer for me quite a while ago - a few years maybe, then a few weeks ago I had a new fan installed by a local computer shop. Since then when I start the computer it always gets stuck at the start saying @insert floppy disc to boot computer. I tried several google searches to get around this but none of the solutions worked for me, so I still have to start it by pressing the F12 key. That worked fine and I just opened it without ever having to sign in at all. Then suddenly last week a window opened asking me to sign in as Brian administrator, which I did, since that's my name. I just clicked on it and then I saw all the changes that had been made - or rather reverted back to 2016. So really I don't know who I was before but for sure I was in a better place! So thats when the last years files went missing. I don't exactly know whats missing; most importantly all the files of the book I'm currently writing are not there but I have them copied to my laptop so they're safe. I guess the rest isn't so important. There were some photos on my desktop but I guess they're just lost....

result of new command prompt:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\brian>
C:\Users\brian>dir /a /t:c C:\Users\
 Volume in drive C has no label.
 Volume Serial Number is 5073-A093

 Directory of C:\Users

14/07/2009  05:20    <DIR>          .
14/07/2009  05:20    <DIR>          ..
14/07/2009  07:08    <SYMLINKD>     All Users [C:\ProgramData]
08/08/2015  11:08    <DIR>          brian
14/07/2009  05:20    <DIR>          Default
14/07/2009  07:08    <JUNCTION>     Default User [C:\Users\Default]
14/07/2009  06:54               174 desktop.ini
08/10/2015  09:56    <DIR>          Guest
14/07/2009  05:20    <DIR>          Public
               1 File(s)            174 bytes
               8 Dir(s)  61,505,511,424 bytes free

C:\Users\brian>

Thank you for your great patience with me! and for the great advice and support you are providing.

Brian

Kudos0

Re: windows update blocked

brianinegypt:

Someone set up the computer for me quite a while ago - a few years maybe, then a few weeks ago I had a new fan installed by a local computer shop. Since then when I start the computer it always gets stuck at the start saying @insert floppy disc to boot computer. I tried several google searches to get around this but none of the solutions worked for me, so I still have to start it by pressing the F12 key.

That should be fixed by a trivial boot order change in the bios. Not a huge problem at the moment.

That worked fine and I just opened it without ever having to sign in at all. Then suddenly last week a window opened asking me to sign in as Brian administrator, which I did, since that's my name.

Literally "Brian administrator"? Is that the same account you posted that last quote "C:\Users\Brian"?

I just clicked on it and then I saw all the changes that had been made - or rather reverted back to 2016. So really I don't know who I was before but for sure I was in a better place! So thats when the last years files went missing. I don't exactly know whats missing; most importantly all the files of the book I'm currently writing are not there but I have them copied to my laptop so they're safe. I guess the rest isn't so important. There were some photos on my desktop but I guess they're just lost....

If you want them you should stop using the computer and proceed to data recovery. Expect to spend $20-$200 (USD) for an amateur recovery (quality will vary quite a bit from tech to tech), and $500-$5000 (USD) for a professional recovery (some include "no data recovered=no cost" guarantees, some do not)

result of new command prompt:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\brian>
C:\Users\brian>dir /a /t:c C:\Users\
 Volume in drive C has no label.
 Volume Serial Number is 5073-A093

 Directory of C:\Users

14/07/2009  05:20    <DIR>          .
14/07/2009  05:20    <DIR>          ..
14/07/2009  07:08    <SYMLINKD>     All Users [C:\ProgramData]
08/08/2015  11:08    <DIR>          brian
14/07/2009  05:20    <DIR>          Default
14/07/2009  07:08    <JUNCTION>     Default User [C:\Users\Default]
14/07/2009  06:54               174 desktop.ini
08/10/2015  09:56    <DIR>          Guest
14/07/2009  05:20    <DIR>          Public
               1 File(s)            174 bytes
               8 Dir(s)  61,505,511,424 bytes free

C:\Users\brian>

Thank you for your great patience with me! and for the great advice and support you are providing.

Brian

That's what one would expect if nothing was wrong. Run this command from and admin command prompt (run as admin):
dir /a /s /t:m C:\*.doc*
If your book wasn't written with Microsoft Word please clarify and I will revise the find command for you.

Just a wild guess here, you didn't do any kind of factory restore did you?

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