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Kudos0

Would like to delete all of my Norton files and start fresh with a new backup set

But, I'm not able to do this.  About a year ago, I tried this and called Norton several times.  They had me uninstall, reinstall, etc on my HP Envy laptop, but I ended up giving up in frustration, because they couldn't help me achieve my goal. I see a link to delete backed up files, but it is not enabled (per attached screen shot).   I don't want to buy more storage which is what I'm being prompted to do; I just want to use the storage I have more efficiently.  Is there a way for me to do this?  Thanks in advance for your help.

Replies

Kudos0

Re: Would like to delete all of my Norton files and start fresh with a new backup set

You do have 'Backup Status Overlays' enabled right? and not just Backup checked.

DELL XPS 8900 / I7-6700 / 64bit / 16GB RAM Win7 Pro - Norton Security
Kudos0

Re: Would like to delete all of my Norton files and start fresh with a new backup set

I just checked my Backup settings and the 'Delete Backed up Files' on my screen is not grayed out. 

Another way you can remove files is from Windows Explorer. Using a Windows Admin account, open Windows Explorer, and click on This PC in the left pane. Then in the Right pane, double click on Norton Backup Drive. It can take some time to refresh, so be patient. When you see the list of backup sets, double click on the one you want to remove files from. Then you can right click on any files or folders you wish to remove, then click on delete. 

Just remember, that if you do not change your Backup Settings in Norton Security, those files will get backed up again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Would like to delete all of my Norton files and start fresh with a new backup set

It seems you cannot delete an only backup, so make a second backup with only a few files.

Go to "my subscriptions" click on "active" at the bottom, click on Manage my subscription "here"

Sign in, click on Backup pannel at the top.

This gives you your backup available and below, your two backup sets. Click on the trash can on your first backup, and confirm.

You should now have most of your storage available to run the new backup, you can then trash the second backup.

Kudos0

Re: Would like to delete all of my Norton files and start fresh with a new backup set

It is working so far, but backing up 30gb is taking about 100 hours or so, but it is working.

Kudos0

Re: Would like to delete all of my Norton files and start fresh with a new backup set

I now have my 30.7 GB backup in place and have deleted the temporary backup.

The only problem with this solution is that if you only have the Norton cloud backup, your data is vulnerable while this operation is running. I also have a remote hard drive backup, so covered for this.

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