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Kudos1 Stats

WRONG DESKTOP ICON

  1. Uninstalled Norton 360 Premier, then restarted
  2. Ran Norton Removal Tool, then restarted
  3. Saw and Uninstalled Norton Security Scan, then restarted
  4. Ran NRT one more time and then restarted
  5. Installed NORTON SECURITY v22.8.1.14, 
  6. Ran Live Update, then restarted

I now notice that although everything ran smoothly and I see no big problems (yet), that the Norton 360 Premier DESKTOP ICON is now back but not "Norton Security" desktop icon.  This SEEMS like a problem, but is it a big problem or a very, very, very small problem?

Tower-form desktop computer, Lenovo

Windows 10, 64-bit

Replies

Kudos0

Re: WRONG DESKTOP ICON

Desktop icons are a thing of the past. No one really needs them. They are merely shortcuts. I have zero desktop icons. If you go to Start then find Norton Security you will see the icon there. You can also go into your system tray and find the icon. I do believe the 2 are similar, It is not possible to have both programs installed. You can right click on the icon and select properties. From there select open file location under the shortcut tab. This will show you were the shortcut (icon) is located. Can you post a screenshot. 

Kudos0

Re: WRONG DESKTOP ICON

The caption labeling for the desktop icon says, "Norton 360 Premier", but the mouse-over caption shows, "Norton Security".  Also when I open the program either from the tray icon or the desktop icon, both icons will open NORTON SECURITY.  Certainly, the correct product/program is installed.

Kudos0

Re: WRONG DESKTOP ICON

Why don't you just delete the incorrect icon. Seems like you have some left over registry entries. I would not worry about it. What icon does it show in your system tray and start menu?
Kudos0

Re: WRONG DESKTOP ICON

Hello g_c_c

Have you restarted your Windows 10 computer a few times? What does the Properties of the desktop icon show when you right click on the icon and click on properties? Look at the Shortcut tab.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: WRONG DESKTOP ICON

You may need to refresh your icons. It consists of rebuilding the icon cache. http://www.thewindowsclub.com/rebuild-icon-clear-thumbnail-cache-windows-10
Kudos0

Re: WRONG DESKTOP ICON

@g_cafe_c:

Could U plz share a screenshot of that icon? Then, have you tried deleting that icon and re-creating a new one?

Thx...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: WRONG DESKTOP ICON

I have not caught up with everything posted yet, but here is this information.

Remember, this product is Norton Security, and the operating system is Windows 10, (64-bit).  Fairly new computer never having any other O.S. previous.

Rightclick on the desktop icon and looking in properties:

target:  "C:\Program Files (x86)\Norton Security\Engine64\22.8.1.14\uiStub.exe" /win8
startin:  "C:\Program Files (x86)\Norton Security\Engine\22.8.1.14"

Upload of Screen portion to show the icon:

Kudos0

Re: WRONG DESKTOP ICON

We gave you some instructions to follow. Did you do them? What icon is in your system tray? What icon is in your start menu? The icon is for Norton security as you can see in the screenshot posted from 20750065. The icon is the same icon that is on the top left corner of this community and also on the Norton.com website. The shortcut name says "Norton 360 Premier". Does it show Norton Security in your start menu? Does it show Norton Security in your apps & features? The icon is correct. The title is incorrect. If everything is fine you can simply right click on and rename it to Norton Security. The name can be whatever you want it to. I myself have no desktop shortcuts (icons). That is the beauty of Windows 7,8 and 10. Shortcuts (desktop icons) are no longer needed. You can pin things to your taskbar. 

Kudos0

Re: WRONG DESKTOP ICON

Did not do those procedures.  No other icons except the Norton 360 seem incorrectly named  (two of them as now found).  The start menu shows, something that snipping tool will not let me capture:  Start Menu alphabetical list shows in the N's,  Norton Security, and the down arrow shows the named item, Norton 360 Premier.  

Is this as simple as just renaming the icons?  So as you say it, I have the correct icon but the icon has the wrong name.  Going through that icon cache procedure seems like a long process, while otherwise everything on the computer works correctly.  

Apps & Features:  The product listed there is Norton Security.

Kudos0

Re: WRONG DESKTOP ICON

Also this shortcut found:

C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Norton Security\Norton 360 Premier

and this item type is listed as "Shortcut".

Should I simply try to rename this too?

Kudos0

Re: WRONG DESKTOP ICON

With that said it seem like something went really wrong with your uninstall anf reinstall. If I were you I would uninstall your Norton. Select the option to remove all information. Uncheck the option to install Norton Security Scan. Reboot. Run the Norton Removal Tool. Reboot. Once you are rebooted check for any left over files and folders manually. Download CCleaner and run a registry cleaner option. You can download CCleaner before all this. After the registry cleaner reboot. Install Norton Secuity. Reboot back. Be sure all traces of Norton are gone before reinstalling.

Kudos0

Re: WRONG DESKTOP ICON

Hello

www.norton.com/nrt         Norton Removal Tool

www.norton.com/latestns      Norton Install for Norton Security---Please remember to run Live Update after install.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: WRONG DESKTOP ICON

@g_cafe_c:

I successfully duplicated your issue above:

installed Norton 360 using setup file N360-ESD-Def-22.8.1.14-EN on a Win7 computer > restarted when install was complete..

uninstalled Norton 360 (all data) using Control Panel > restarted when uninstall was done. I received an alert re the install of Norton Identity Safe.

used Chrome to download the official Norton Removal Tool > ran that Tool > restarted when done.

installed NS using NS-ESD-Def-22.8.1.14-EN > got the same issue you met :))

all in all, you just try renaming that shortcut and, wait for official response & fix.

BTW, @flo, updating NS did not work for me, just saying...

@mariakatosvich: Somehow, Norton 360 was not uninstalled properly/completely, and NS JUST keeps using some remains of N360.

thx.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: WRONG DESKTOP ICON

Member Name  20750065 and  mariakatsosvich

I asked about this mis-named icon with CHAT support.  The agent wanted to remove & uninstall my installation of Norton Security, look at some things in Registry and change them, and then install Norton Security again; and he would have done this remotely.  My current decision is to try the uninstall and removal on my own, and the reinstall also on my own and see how the results go.  I'm still not sure how proper is to simply rename the shortcut icons.  If maybe some things did not go properly with Registry, I should let the Norton remote agent do what he wants to the affected machine.  In any case, there is only NS installed on that machine and the N360 shortcut icons open NS without any problem.  Later, if still wrongly named icons but I had not yet asked Norton agent for help, and if no other cautions about renaming the icons, I may finally just rename them.

That was a great effort 20750065.  Note, I made the product change-over from N360 to NS on two Windows VISTA machines and no such mis-named icons happened. 

Kudos0

Re: WRONG DESKTOP ICON

up:

@g_cafe_c:

Somehow, we misused Norton Removal Tool:

Norton Removal Tool removes all the Norton products from your Windows computer. You can use Norton Removal Tool to remove a failed installation or a damaged Norton product.

vs.: 

  • Uninstalled Norton 360 Premier (using Control Panel), then restarted
  • Ran Norton Removal Tool, then restarted

 

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: WRONG DESKTOP ICON

Hello numbers

If you do a proper uninstall of N360 premier and read the beginning paragraph before installing NS, then doing Live Update should work . Don't forget to use Restart after each process and also between Live Update.

I do hope you are using a test machine numbers.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: WRONG DESKTOP ICON

I have done NOTHING to the system nor the Norton Security product since starting the discussion and the last posting.  I notice today that the desktop icon for Norton Security is now shown as labeled, Norton Security.  It is no longer labeled as Norton 360 Premier.  How, why, it is now named correctly, I have no idea.  Any possible Norton LiveUpdate?  Todays Updates to Windows 10?  

That's all.  I have done nothing else.  Icon name is now showing correctly.

Kudos0

Re: WRONG DESKTOP ICON

Member named 20750065,

If you still have your test install of Norton Security on that machine, IS YOUR DESKTOP ICON  changed in labeling now saying, Norton Security, instead of Norton 360 Premier?  Without your doing anything to try to rename or adjust it?

Kudos0

Re: WRONG DESKTOP ICON

@g_cafe_c:

I had restored my VM days ago... LOL Added: I just kept then shared the test result I got.

Maybe I will give flo's comment (running LU) a go later. But, that could be bit time-consuming: N360 > uninstall > NS > update... 

Thx

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)

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