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Kudos0

Wrong Purchase

I visited PC World (UK) to purchase an NS product renewal key card but instead (long story), came away with an NS Download card.

Do you think that the store will exchange this for an NS renewal key card?   Please do not call me a silly old man (78), as my Son has already had a "a go" at me !!

Thank you

Peter (UK)

Replies

Kudos0

Re: Wrong Purchase

Hello

Sometimes a new product can be cheaper than a renewal. You could try having a chat with Customer Support and see if they will help you out with this. Here is a link to get in touch with Customer Support.

www.norton.com/connectcs  

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Wrong Purchase

Please note this is the link that I am sure floplot meant to post: http://norton.com/chat                                                   

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Wrong Purchase

Thank you both, for your response, I will give your suggestion a try.

Accepted Solution
Kudos0

Re: Wrong Purchase

Retail stores do not sell renewals. That is only available online from Norton.

You just need to click on the Renew link on the main Norton Screen. Then click on I have a key or code. Enter your code and it will start a new subscription.

What you need to remember about this process is that you will lose any remaining time on your old subscription. So wait until you have one or two days remaining before entering the key.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Wrong Purchase

Thank you peterweb,  the thing that confused me was the fact that, in previous years, I have purchased a standalone product renewal keycard the last one being for 2016, so I thought had mistakenly purchased a product download only card !!

I returned to PC World today and the assistant pointed out the product code card to me. Oh dear, I really must go to bed earlier !!

Apologies for wasting every-ones time

Kudos0

Re: Wrong Purchase

Hello Rainbow

I meant to type out  www.norton.com/contactcs   , not www.norton.com/chat that works partially. Sorry, I didn't mean connect, but rather contact.. Thanks for making a correction.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Wrong Purchase

Hi Floplot,

I posted the link to chat only because I noticed it was not just a spelling mistake as your link www.norton.com/connectcs  brought up https://us.norton.com/ instead of the Chat page, otherwise I wouldn't make any correction at all.

Cheers!

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15

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