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Kudos2 Stats

You have not removed outdated files left behind by Chrome

   [Edit:private information masked]

This morning Norton Security displayed the above. Fix Now failed to repair the problem. There are no old versions of Chrome on my system. All the Chrome data has been cleared via the advanced settings in Chrome. Norton Utilities 16 also clears all browser data every morning when I first boot up the system. Since the Fix Now failed and there are no old Chrome files on my system I can only presume that this is just another snafu by the non-coders (my term for script kiddies) now employed by Symantec. Too bad no one wants to take the time to actually manually code and test software BEFORE releasing it for public use. This seems to be the acceptable norm these days when it would have never flown back when programmers actually wrote the code and tested it rather than the drag and drop of scripts done these days. How a drag and drop script manipulator can even consider themselves a programmer is beyond me. Then again, one upon a time tech support had actual knowledgeable individuals as the providers instead of screen prompt readers that have zero knowledge of what they are paid to provide support for.

Replies

Kudos1 Stats

Re: You have not removed outdated files left behind by Chrome

Have you run LiveUpdate manually a few times, restarting as necessary, until no updates are available? Maybe Norton needs a restart to complete the cleaning????

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: You have not removed outdated files left behind by Chrome

Been there, done that. Live Update has updated all there is to update and the error message still exists. The Fix Now button fails horribly as it shows complete on one screen and failed on the next when you click close on the one that shows it complete. In other words, there is something in the code that is producing contradictions in the program itself. 

Kudos0

Re: You have not removed outdated files left behind by Chrome

FWIW ~ just read:

Chrome temporary files are not completely cleaned when the Chrome browser is open or when the Chrome plug-in is running as a background application.

https://support.norton.com/sp/en/us/norton-security/solutions/v8499360

Um, maybe your Chrome Settings > Advanced > System .... has background apps running.  

IDK

@Wiz
I've asked Mod to mask your email.

Kudos0

Re: You have not removed outdated files left behind by Chrome

Having been in IT for over 4 decades, I am fully aware of the nefarious data harvesting done in the background if the above switch isn't set to off. Chrome is NOT running anything in the background because I don't trust Google or their parent company at all. They've lied too many times about how they gather user data and what they do with it. This problem didn't start until this morning when I booted up my system. Live Update is completely up to date so that is not the issue. You can see how the program is contradicting itself in this screenshot of the Details for File Cleanup when it shows that the fix is complete. Strange how the File Cleanup box shows "Complete" when the Details box shows "Fixed: 0". Something does happen when Fix Now is clicked but it isn't what should happen obviously. If an explanation and solution are not given then I will go back to Avast free until Norton figures out which script is failing and causing the Fix Now message and program contradictions. What's stranger still is that the message didn't exist at all yesterday yet when I booted the system up this morning, the Fix Now message was there even before running Live Update. Norton Utilities hadn't even begun it's startup scan also.

Kudos0

Re: You have not removed outdated files left behind by Chrome

Okay.  

I don't run Norton Tasks and do not run Norton Utilities.     
I'll follow with interest. 
Thanks

Kudos0

Re: You have not removed outdated files left behind by Chrome

Quick update. I thought I had possibly found the culprit Google programs when I ran Task Manager in admin mode and found GoogleCrashHandler 32 and 64 were both still running despite the Chrome settings being set so that they shouldn't be. After shutting them down in Task Manager and double checking the settings in Chrome, I ran the Fix Now and this time it actually deleted some files and then came right back with the same message even though it had just allegedly cleaned them up.

As for the crash handlers still running in the background as hidden processes, that's just further proof that Google is still lying about their Chrome browser behavior. You set it to not track your browsing, not run background apps when closed and not phone home to tell Google about crashes, etc. and yet you're still tracked, the background apps are still running and that implies that it's still phoning home despite being told specifically not to.

Apparently all the lawsuits and government hearings in the US and EU have had zero impression or effect on the corrupt data harvesting and distribution practices still being carried out by Google. At this point, I do not believe there will ever be a solution to the issue.

Thanks for the suggestions. They are appreciated even if they are things I have already attempted.

Accepted Solution
Kudos1 Stats

Re: You have not removed outdated files left behind by Chrome

Solved the Chrome problem and it required a complete removal and reinstall of both Norton Security and Chrome. Seems that the kids were refusing to play nice with each other. Also noticed that somehow after all the updates, etc. that something turned off the Smart Firewall in Norton after one of the updates which I discovered after rebooting for the 5th or 6th time just to make sure all the updates and changes were properly dealt with and fully installed. If I'd had the time to spend I would have tried digging down into the coding to find out why the error wouldn't go away and why Chrome kept running programs when specifically told not to. However, life is short enough when you're terminally ill because you chose to defend what was then an honorable country so I chose the fastest solution - a complete removal - including ALL the registry entries - followed by a clean install.

You could say I solved my own problem. I do have a question to those Chrome users that use Norton Utilities to clean their system: Does it take sometimes hours to clean up the C:\Users\xxxxxx\AppData\Local\Google\Chrome\User Data\Default\Code Cache\js junk on your system? I know that NU almost seems to hang when it reaches that folder during the privacy cleaning and even so the folder still takes up 642 MB on disk despite only being 111 MB in actual size.

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