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Kudos0

Tech Support Scam?

When browsing yesterday, I got a web page (screen shot attached) that said "You were being hacked. We have stopped it for now. Contact Technical Support Now. System Health is Critical."

I assume this is a scam, but I am concerned about how someone could have actually gotten that onto my computer.

Note that the web address displayed is support.microsoft.com and the phone number actually appears as the phone number of a divorce attorney in Wichita, KS (the number is listed on their website, unless that is also a spoof).

I have never before used Norton Safe Search, but just renewed and upgraded to Norton Security with Backup and thought I would give it a try. The search that led to the scam site was literally one of the first few searches that I have done with Norton Safe Search. I am absolutely dumbfounded that Norton declared this scam site to be a "Safe" site (don't take my word for it; check out the attached screen shot). This leaves me wondering whether I can trust Norton Safe Search.

File Attachment: 

Respuestas

Kudos0

Re: Tech Support Scam?

It's a scam.  Looks like just a webpage - either you mistyped a web address, or the site you went to was compromised to redirect to what you saw.  Nobody had access to your computer, it was just a generic message meant to alarm the viewer.  Not sure why microsoft.com is showing in the address bar...the open tab says "***error***."

Kudos0

Re: Tech Support Scam?

I agree the site is a scam.

I did not type anything into the address bar. I believe I got to this site by clicking on the result of a search conducted by Norton Safe Search (ironically, one of the first searches I ever did with Norton Safe Search).

I consider it a serious problem that Norton Safe Search considered this scam web site to be safe.

Kudos0

Re: Tech Support Scam?

Hello mt81

If this site was one of the first sites listed on the page, it might have been set up as an Ad. What happens is that the owner of the website gets the website registered and rated and then they rent out the site to companies that get a subdomain from the main domain. The rating you see is for the domain. I doubt they went to the trouble to get it set up so that each subdomain gets rated separately.

I would ask you to submit a screenshot of the listing you saw, but then that would be a screenshot for a scam site and that would not work. If you can put down the link to the site so that you can not click on it, I could get it checked out by the Safe Web Team and see if it is a clean site or not. The rating can be changed by the Safe Web Team if it needs to be changed.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Tech Support Scam?

I am not a fan, at all, of Norton Safe Search. Can you tell me how to turn it off on my new Mac?

Kudos0

Re: Tech Support Scam?

I am not a fan, at all, of Norton Safe Search. Can you tell me how to turn it off on my new Mac?

See this thread.

https://community.norton.com/en/forums/safe-web-safari-how-do-i-turn-it

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Tech Support Scam?

While you are correct that 800-900-8181 appears to be the number of a lawyer in Kansas,

A quick search shows that a 1-800-900-8181 pop-up often drops a persistent virus. It is not necessarily a "simple call us and give us access to your PC for a fee scam."

Have you done a Complete Full Scan with NS?

You may need help from one of the recognized virus removal sites recommended by The Norton Gurus to assure yourself your PC is malware free.

If you do a search for that number, use caution, a few of the sites purporting to tell you how to remove the 1-800-900-8181 pop-up virus are themselves scam sites according to Adblock

Your experience seems to be an outlier as NS is known to have one of the best malicious/phishing site blockers in the home consumer security industry.

Kudos0

Re: Tech Support Scam?

This site is definitely scam site! But I think Norton should not be blamed for all. You know Norton can't detect the scam for each site everyday and new virus emerges everyday. Technically, it's not able to find all scam sites at any moment. So there will be some errors. And I think it's better to copy the link and google it, make it a double check. It's wise you do backup computer to save you from this trouble. It's just my point of view. :)

Kudos0

Re: Tech Support Scam?

Norton does not detect scam sites. It will catch phishing sites, but these sites do offer computer support. They may be legitimate businesses, but they use somewhat dubious methods to get money from uninformed users.

The best way to get genuine Norton support is to start at www.norton.com.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Tech Support Scam?

Do not use Internet Explorer for starters. Use Google Chrome with the uBlock Origin extension. 

Kudos0

Re: Tech Support Scam?

Hello Dear Friend .. This is What Happen To My Younger Brother As he Was trying to activate the Norton antivirus 360 Using The activation Card . He Clicked On A Fake Website thjinking it was Norton and He Got cheated and they Stole his Activation Code Online . They Asked $449.99 to get the Norton activated Saying That Computer have virus and it can not install Norton . Than I Searched The Internet And I Came To Know It Was Scam . I Did Not paid Any Money And Got My norton antivirus Working . 

https://fixingblog.com/norton-mcafee-antivirus-installtion-phone-scam/  This Guide Helped Me With Instructions  To Fix The Issue  See If This Also Guide You . 

Thanks 

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