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Kudos0

Unable to log into Identy Safe

Since the recent Firefox update to version 60, 64 bit, Norton Identity Safe just goes to the blue circle and stays there. Have updated the Firefox Add-on to version 5.3.0.77. Have closed and restarted the browser. Can manually log in to desired sites. MS Edge/NID safe functions normally, thus the vault is working. OS: Win 10 Home 64 bit, ver 1709, Build 16299.431

Respuestas

Accepted Solution
Kudos2 Stats

Re: Unable to log into Identy Safe

Before logging into your vault, click on the ID Safe icon in FF, then at the bottom of the page, sign out of your Norton Account. Restart the browser and try signing in again.

Try clearing Firefox's cache, then restart your computer and try again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Unable to log into Identy Safe

First solution worked. Thanks
Kudos0

Re: Unable to log into Identy Safe

Good news. Thanks for letting us know.

Things happen. Export/Backup your Norton Password Manager data.

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