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Something went wrong message when doing a restore or download specific file

Hi my computer hard drive crashed.  I replaced my hard drive with a new one.  i went to restore from norton online back up and it started but after 10 hours it failed.  i called for help and they told me the same thing and said it would take time.  after about 10 hours it failed again.  this was monday/tuesday.  i run a business and the info on the backup is crucial for today.  I then tried to download the one file that i need urgently and got the following message

Something went wrong

Norton Online Backup  is sorry something went wrong and will look at it right away.

Click here to return to the previous page

also it says that the computer is not online.  Please help.  I looked at the forums and chats and it mention a little bit ago that everything was fixed.  So i turned off computer and restarted it and still got the same message.  I spent 2 hours on phone with support and they couldnt figure it out and said server was down, which seems odd to me, and would give me a call back in 48 hours??

Is thier anyway to physically pull the file and send it me.

Please help.  thanks




Re: Something went wrong message when doing a restore or download specific file

I have the same issue, only they lied to me about some maintance, I have three PC-s two of which are offline but are the same physical HDD.  My current backs up just fine so I know better. Currently on the phone with them.  Originally I had submitted a form to get my data in return, but got nothing back.  If your looking to actually call them and want the data back call: [removed] use the 5th option.  If you have a case number use it.

Edit:  Got off the phone found out that the server detached the profiles to PCs.  Mike said they are a small group of techs.  So calling will help.  You dont have to ask for a supervisor.  these guys are helpful and know their **bleep**.  They told me that this issue was seen before, so if this could be marked as sloved that would be awesome.

[edit: removed phone number per the Participation Guidelines and Terms of Service.]


Re: Something went wrong message when doing a restore or download specific file

Hello Comicbookrelief I am sure that I fixed this for you already if this is the case can you please reply to the tread as fixed so we know that no more responces are needed


Michael: Technical Account Manager NAM

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