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Norton Renewal Email's, Legit Or?


I am using Norton Security (Deluxe) and my subscription runs out in 98 days time. I have started getting emails purporting to be from 'Norton Renewal Center' offering what looks like a good offer of 12 months extra for 2 and 3 years renewal and 3 months extra for 1 years renewal! While this certainly looks tempting I can't be sure if this email is legit. 

I checked the source of this message and it appears safe, my 'Thunderbird' email client didn't flag it as suspicious and Norton didn't flag it as spam neither so was wondering if anyone else has seen these messages before and if they can give me any pointers as to whether they are normally sent to users or not.


Thématiques: Tech Support Scams


Remerciements1 Stats

Re: Norton Renewal Email's, Legit Or?

Please review > Is this email or direct mail that I received from Norton legitimate?


Re: Norton Renewal Email's, Legit Or?

Hi bjm,

Looked through the bits in the link you kindly provided but couldn't find anything related to my emails. When I hover over the link in the messages it shows a chat link so I think I know what it may be. Last year for the first time, I couldn't activate a UK bought license key as the part of Cyprus I'm in is not EU? I had to complete the renewal in chat with Norton for an extra 10 pounds. They told me when I renew again they will try and get me a good deal so maybe that has something to do with this.

I will endeavor to chat with Norton over the coming days to see if they can shed any light on this and I will get back here with an update.

Thanks for sending me the links. 


Re: Norton Renewal Email's, Legit Or?

There are lots of scams out there. Just be sure you do not click on any links in that email if it does not match any of the email addresses in bjm_s post. Contact Norton Support directly at    www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Remerciements1 Stats

Re: Norton Renewal Email's, Legit Or?

Hi peterweb,

I just finished a chat session with Norton and they indeed confirmed my suspicions that it was a scam! I gave them the email address and also the chat link when I hovered over it gave a serial no etc and this also was confirmed as nothing to do with Norton. 

Thanks for showing an interest.

 @ bjm,

I sent you a pm earlier, will add another to it with an update!


Re: Norton Renewal Email's, Legit Or?

URL: secure.livechatinc.com/licence/8952324/open_chat.cgi?groups=0
Detection ratio: 0 / 65
Analysis date: 2017-07-20 


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