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Backup Problems

Help please?  Was running backup when a message popped up that Norton had stopped running ~ checked, and all seems well.  I tried to re-run backup and got message that another Backup was running.  Checked further and get red crosses showing  Backup 'failed'.  

I don't have a clue what to do.  I've never had a problem with Norton/Symantec before, and have used it for years.  Help will be much appreciated ~ NB, total technophobe here...

ラベル: Backup, Online Backup