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拍手0

Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

Suddenly today, I noticed that the Identity Safe icon that was added when ID safe for Firefox has disappeared from my system. In its place was the old Norton Toolbar with the 3  dots for Identity Safe. I have Norton 360 22.9..71 and the current versions of the ID Safe (2.0.65) and Norton Security Toolbar (2017.9.0.2). I am using Firefox 52.0.2

I opened a chat and of course ws told to uninstall and reinstall Firefox and use the NRT to remove and reinstall Norton Security. I knew this was BS, but after ending the chat and cursing profusely, I performed both actions. I KNEW it was BS and it was. So now I'm here asking what to do to get the new ID Safe icon back.

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拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

It looks like you are out of date.

Firefox has released ver 53.

Norton 360 should be 22.9.1.12

Toolbar should be 2017.9.1.7

Id Safe is 2.0.65 which you have.

I assume that ID Safe is enabled in Extensions.

Jim 

拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

I ran LiveUpdate several times. Now I have this:

Norton 360: 22.9.1.12

Toolbar: 2017.9.1.7

Id Safe is 2.0.65

Since ID Safe is running ok on another PC with Firefox 52.0.2, I didn't mess with that. I still don't have the new ID Safe icon. Any ideas?

Accepted Solution
拍手2 Stats

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

Open FF and click on the Hamburger Icon on far right.

Then chose Customize and see if the Icon shows up. If it is there drag it to the top where it belongs.

Jim  

拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

Jim, I have to admit that I had no idea what you meant by the hamburger icon, but there was only one possibility, so I clicked the 3 horizontal line thing (ok, hamburger). I then clicked customize and there among some other "Tools and Features" was the Norton ID Safe icon. I actually right clicked on it and selected "add to toolbar" and there it went.

First, thank you for solving my problem.

Second, how did it get moved in the first place? Is it possible that I fat fingered (moused) it causing it to get put in icon purgatory?

拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

I only know how to fix a few things. Explaining what went wrong is above my pay grade.

http://blog.placeit.net/history-of-the-hamburger-icon/

JIm 

拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

Jim, What if the Identity Safe Icon is not in the Customize area. How do I get it there? I am using Firefox 53.0, Norton 360 22.9.1.12 and do not know where to find the Norton toolbar version or the ID Safe version, but they were both downloaded within the last few days.

Thanks

 

拍手1 Stats

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

Bette Lorman

The Norton ID Safe extension is a separate download from the Mozilla extensions store. It no longer gets installed from the main Norton security products.

Click on the three bars at the top right of Firefox. Then click Add Ons, and click Get Add Ons at the left. Scroll to the bottom of the page and click See More Add Ons. Then search for Norton Identity Safe. Download and install the extension from there. 

Once installed, you will see a little grey icon at the right of the address bar. That is the ID Safe icon. Click that and follow the directions to log into your Norton Account and then the vault.

Things happen. Export/Backup your Norton Password Manager data.
拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

Thank you, this worked!

拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

Good news.

We are here if you need us again.

Things happen. Export/Backup your Norton Password Manager data.
拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

Are we now saying that ID Safe and the Toolbar now work in Firefox?  I still use a Local Vault and that is why I went to Chrome.

If it ain't broke, fix it 'til it is!
拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

Yes it works, but differently than before. You have to sign into the vault each time you want to use it. That's a pain, but I don't know how to keep it open all the time. The ID Safe Icon is now in the upper right of the screen, next to the favorites star etc. then the hamburger tool.

Bette

拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

MPSAN

You still will not be able to use your local vault in FF. Cloud vaults only. 

Things happen. Export/Backup your Norton Password Manager data.
拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

Bette

You cannot keep the vault open as long as we used to be able. It has been designed this way for security reasons. Norton is aware of users requests to give more control over the log out timing. Hopefully in a future update.

Things happen. Export/Backup your Norton Password Manager data.
拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

Thank you all.

I still use my local vault in Chrome. I hope they get the gmail fix in. I will keep using LastPass in FF.

If it ain't broke, fix it 'til it is!
拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

I could not get the Norton toolbar to work in Chrome at all, so I changed to FF. Not the best, but better than no Identity Safe.

拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

What version of Chrome are you using? As I updated Chrome, the toolbar and IS stopped working. I would go back to Chrome if IS worked but maybe the problem was the IS was updated too? I didn't know that the new version was in the cloud. Too bad, it was a useful tool.

拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

After updating Chrome, did you check to see that the Norton Toolbar and ID Safe extensions were enabled. Click the 3 dots at the top right of Chrome and click on More Tools, then Extensions. Make sure the 2 Norton extensions are listed and enabled. If they do show as enabled, try disabling them. Restart your computer then re enable them and test.

Things happen. Export/Backup your Norton Password Manager data.
拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

Bette Lorman:

What version of Chrome are you using? As I updated Chrome, the toolbar and IS stopped working. I would go back to Chrome if IS worked but maybe the problem was the IS was updated too? I didn't know that the new version was in the cloud. Too bad, it was a useful tool.

I am using Version 58.0.3029.81 (64-bit) of Chrome and my Vault is still LOCAL. Have you followed the steps to enable ID Safe/Toolbar that are on this forum? 

If it ain't broke, fix it 'til it is!
拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

My Chrome just updated to v. 60.0.3080.5 (64bit) I have disabled and enabled the extensions again. NIS is still in the cloud v. 1.0.5

拍手0

Re: Suddenly, old Norton Toolbar is back. New Identity Safe icon is gone.

Hello Bette

If you have had a Local Vault before, please follow these instructions. I think it will still work. Follow the instructions very carefully by user elsewhere in this link/

https://community.norton.com/en/comment/6298061#comment-6298061

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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