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external acer laptop hard drive has corrupted

My external acer laptop hard drive has corrupted and I could not find the reason behind this, can anyone provide me a valid way to fix and recover it.

 

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Re: external acer laptop hard drive has corrupted

lilly909:

My external acer laptop hard drive has corrupted and I could not find the reason behind this, can anyone provide me a valid way to fix and recover it.

 Hi lilly909:

It doesn't sound like your problem is related to the topic of this thread.  I asked the Forum Moderators to split your question off into a new thread last week but it doesn't appear that's going to happen.

If you use Norton Security or some other Norton product as your antivirus and still require assistance, please log in to the forum and start a new topic in this Norton Security board.  Let us know your computer make and model, Windows operating system, and the name and version number of your Norton product (check at Help | General Information | About  - you should have v22.17.0.183 if your OS is Windows 7 SP1 or higher).  Is the external hard drive you are referring to connected to an Acer laptop via a USB port, and when you say "corrupted" what errors or warnings do you see?  Are you trying to back up files to this external hard drive with backup software (e.g., Acronis True Image, Macrium Reflect Free, etc.) when these errors appear?

If you are not a Norton customer, please post your question in the Tech Outpost board where anyone can post about hardware or software problems or any other computer topic that is not related to a Norton product.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Premium v22.15.1.8
HP Pavilion dv6835ca, Intel Core2Duo T5550 @ 1.83 GHz, 3 GB RAM, NVIDIA GeForce 8400M GS