• コミュニティ内すべて
    • コミュニティ内すべて
    • フォーラム
    • 提案
    • ブログ
高度

お探しの情報が見つからない場合、 フォーラムで質問してください。

拍手0

System is again demanding sign-on to Norton Account before logging-in to open Identity Vault

Why is the blasted system once again requiring I sign into my Norton Account before it allows me to log in to open the Vault. This had before, at the time of the major thread below to which I contributed but suddenly the problem cleared and clicking on Open Vault enabled me to log into and open the Vault.

It's just as suddenly gone back, as I've outlined. Also, clicking on Login Assistant had previously brought up several options including signing into my Norton Account but today clicking it brings up a window "CREATE NEW CARDS - you don't have any cards created" and a CREATE CARD button.

Has anyone else suffered this 'about-turn'? Could some please tell me if the software is written so that we MUST sign-on to our Norton ACcount before we can access the 'Open Vault' window?

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/All-Users-Please-post-here-if-you-are-NOT-able-to-log-into-your/m-p/837364#M5303

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security

返信

拍手0

Re: System is again demanding sign-on to Norton Account before logging-in to open Identity Vault

Why is the blasted system once again requiring I sign into my Norton Account before it allows me to log in to open the Vault. This had before, at the time of the major thread below to which I contributed but suddenly the problem cleared and clicking on Open Vault enabled me to log into and open the Vault.

It's just as suddenly gone back, as I've outlined. Also, clicking on Login Assistant had previously brought up several options including signing into my Norton Account but today clicking it brings up a window "CREATE NEW CARDS - you don't have any cards created" and a CREATE CARD button.

Has anyone else suffered this 'about-turn'? Could some please tell me if the software is written so that we MUST sign-on to our Norton ACcount before we can access the 'Open Vault' window?

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/All-Users-Please-post-here-if-you-are-NOT-able-to-log-into-your/m-p/837364#M5303

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
拍手0

Re: System is again demanding sign-on to Norton Account before logging-in to open Identity Vault

Does this happen each time you restart your computer? 

Did it start after an update to Norton?

Things happen. Export/Backup your Norton Password Manager data.
拍手0

Re: System is again demanding sign-on to Norton Account before logging-in to open Identity Vault

Hello PeterWeb.

[1] Does this happen each time you restart your computer? 

No -  it happened the first time on the day that I posted the thread. My frustration was due to the fact that I'd had some involvement on this thread:

http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/All-Users-Please-post-here-if-you-are...

....

and I'd then found "AOK - no more problems = Phew". So why has it happened again?**

[2] Did it start after an update to Norton? No

And today? No problems! Which is why I, as a fairly typical customer (= reasonable knowledge / understanding) am starting to get fed up. I am not interested in what caused the problem in the first place, nor what Symantec did to put it right, but what has happened now that the problem is back then it's resolved.?

[3] Things happen. Export/Backup your Identity Safe data. I was about to reply until I wondered whether this was your sign off.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
Accepted Solution
拍手1 Stats

Re: System is again demanding sign-on to Norton Account before logging-in to open Identity Vault

Things can get clogged up in Windows, and a reboot can clear things up. This may be why you get this intermittently.

And yes, the Backup is my signature line.

Things happen. Export/Backup your Norton Password Manager data.
拍手0

Re: System is again demanding sign-on to Norton Account before logging-in to open Identity Vault

thank you, Peterweb, for your Windows comment. I am more relaxed about it now. Fingers crossed!!

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
拍手0

Re: System is again demanding sign-on to Norton Account before logging-in to open Identity Vault

Oh heck! I clicked on my reply as the "Accepted Solution", instead of yours PeterWeb!

(1) Can you undo this?  (2) Shouldn't the system have stopped me from doing this? In all the other forums which I use, you can't give yourself kudos or 'accepted'.

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
拍手1 Stats

Re: System is again demanding sign-on to Norton Account before logging-in to open Identity Vault


Taffy_078 wrote:

Oh heck! I clicked on my reply as the "Accepted Solution", instead of yours PeterWeb!

(1) Can you undo this?  (2) Shouldn't the system have stopped me from doing this? In all the other forums which I use, you can't give yourself kudos or 'accepted'.


Hi Taffy,

 

In these forums, you can't give yourself Kudos, but you can mark your own post as an Accepted Solution, if you believe it was you who best solved your issue.

 

I don't know if there is a time limit on this like there is for editing, which is one hour. Click the Options link at the upper right of the post you marked as solved. In the drop down menu, there may be an option to unmark that post as solved. I think I seen somewhere in the past it may say, Not the Solution. Clicking that should unmark that post, then you can mark Peters post.

 

Additionally, you can check out this Forum Tip  Kudos and Accepted Solutions

 

Hope this helps.

 

 

 

Ed

拍手0

Re: System is again demanding sign-on to Norton Account before logging-in to open Identity Vault

Hi all,

I have unmarked the solution from Taffy's post and marked Peter's as the Solution as Taffy desired.

Edjr60, Guru's do have certain addtional (but limited) powers!   

拍手0

Re: System is again demanding sign-on to Norton Account before logging-in to open Identity Vault

thank you both!

Win10 Home v1803 build 17134.345/HP envy/EDGE (rubbish)/IE11 (RIP)11.285.17134.0/ OFFICE 365 Home Personal/Norton Security
拍手0

Re: System is again demanding sign-on to Norton Account before logging-in to open Identity Vault


Taffy_078 wrote:

Oh heck! I clicked on my reply as the "Accepted Solution", instead of yours PeterWeb!

(1) Can you undo this?  (2) Shouldn't the system have stopped me from doing this? In all the other forums which I use, you can't give yourself kudos or 'accepted'.


Glad you have an explanation for your issue, and I hope that is the actual solution.

As Yank noted, Guru's can mark and unmark solutions, but I would not feel right marking my own, even though you requested it.

You are able to mark your own thread as a solution as you may solve the issue yourself. A poster may get some suggestions from the forum, and then through searching find the solution on their own. When you mark the solution, it helps others that may have the same issue.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.