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Kudos0

Unable to Sign-in to Norton Password Manager on Edge

Since around 12:00 GMT on 13 December 2018, using my 1809 Surface, clicking on the Sign-in button on the Microsoft Edge extension doesn't complete connection to the cloudconnect server (the new web page it opens just 'blue-circles'). The Chrome extension works fine in Chrome and I can access by vault successfully by other means. I have the same issue with the MS Edge extension on another PC, so it is not the Surface. I have contacted Norton Support and they are calling me back within the next 48 hours. I have also posted a message on the MS Community. I have tried reinstalling the extension, clearing the cache and restarting the device, all to no avail. Has anybody else having the exact same issue please?

Respostas

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I have this same problem - when you try to log onto the server you just get the spinning circle. I've had Norton look at my PC and they could not fix the problem although they suspected it was down to my PC been in Test Mode (see white writing at the bottom right of the desktop indicating an unsigned driver is in use).

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Hi Rob. Thanks for your post. Sorry that you too have that problem, but re-assuring to know that I'm not alone. I also has Norton look at my Surface. All the guy did was basically what I had done (reinstall the extension, restart the Surface). He also ran LiveUpdate and cleared the DNS cache. All to no avail. I also have the problem on another windows device, therefore it's not the Surface. So I have logged a bug report using the MS Feedback Hub. You may want to Upvote that - it is here: https://aka.ms/AA3ldhp. Kind regards TW

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

same issue here...in both chrome and Edge. Started today . One thing I also noticed was that late last night I got a message saying " welcome, you should start using Norton in your browser". Note I've been using it for ages.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I noted that the Password Manager quit working after I received a message that the PM Extension had just been updated. Did anyone else see that message? Is there a way to uninstall the updated PM and reinstall the last Rev?

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I just started having the same problem after installing a Windows Update.  I uninstalled Norton, and Norton Password Manager.  Password Manager works fine in Chrome.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Hello

Can this help you out?

https://support.norton.com/sp/en/us/home/current/solutions/v80736480_End...

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Hello

The link is bad. Please clarify.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

The problem does not seem to be NPM but with the latest Edge update. NPM latest update works with my version 42.17134.1.0 of Edge but not my Edge 44.17763.1.0 on my other Partition. Log a bug report using the MS Feedback Hub. You may want to Upvote that - it is here: https://aka.ms/AA3ldhp. Kind regards RT

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Hi Folks-

By no means an isolated problem.  Yes, there was a Windows update that occurred this week, but it was the notification that Password Manager (or an update to PM) was now available in "Extensions" of Microsoft Edge.  When I updated that, I get the same behavior as described in the posts above.  (The PM version is 6.2.1.6 - it provides that information at the top of the Norton Password Manager entry, in the Edge Extensions menu under the ellipsis in the upper right). 

It would seem the spinning circle is looking for my Norton Sign-in, but even if I sign in to my Norton Account Sign-in separately in a different tab, attempting to activate PM again still opens another tab with the same spinning blue circle.  It times out after a while.  Using the NRnR tool reinstalls Norton Security, but that doesn't help (PM must no longer be a part of the initial Norton Security install, since now it is an Edge browser extension?).

PM worked fine prior to this update, but no longer even after my diagnostic runaround.  The solutions listed above were not helpful.  And just like above, PM still works in my Chrome browser.  What gives?

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Same here. Blue circle just spins.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

For the last two days my Norton Password Manager will not open.  I have opened and closed Edge.  I have uninstalled and reinstalled the extension.  I have restarted the PC.  None of these possible solutions work.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

It’s been going on for some time, first opening of Edge & NPM extention is fine for me, if after closing Edge I reopen Edge & try to open NPM extention again I get the blue circle rotation continuously. It’s as though NPM doesn’t really shut down immediately but is somehow running in the background.

I’ve noticed the same happens if I try to open another instance of NPM in another window.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

If you look at the title of the tab with the newly opened blue, spinning circle, it identifies the ongoing activity as "Norton Cloud Connect".  That seems to be the function which is failing to complete.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Hello Rob

Your link is the same one as mine. If you hover your mouse over my link and look at the link on the bottom of the page, you will see the same link. I just tried out my link and it does work. I'm using Chrome.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Hello Andrew Bromeland

Have you run Live Update to make sure you have all the Updates? Have you turned off Fast Startup under Windows power supply ? Have you tried uninstalling and re-installing the browser? Have you received the latest Windows Updates? If so, have you tried re-installing Norton?

Here is a link for turning off Fast Startup in Windows 10

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html 

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I am having the same problem, it seems Edge is blocking NPM redirect. Norton Can we have some assistance. 

Thank you

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I contacted Norton Tech. and had an agent work on my machine remotely. He reset everything he could think of, deleted temp files and reloaded Edge and Norton(including my Vault) and could not get the Edge PMW to work. He has referred my(our) case to the Norton PMW Team for resolution. I hope to hear something tomorrow. I will keep you updated....

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I had Norton Tech do a similar thing on one of my machines. He also did a NPM repair and lots of network resets and NPM began to work. I couldn't follow all the steps as it was to quick but I guess he did the same stuff with your machine. I have one machine to fix, the one in Test Mode. I should be getting a fix tomorrow, I'll let you know the result.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

FWIW, at random times after opening EDGE and selecting the NPM Icon, I get the Open Vault and selecting it I get the spinning circle.  I have found that if I reselect the NPM Icon, reselect Open Vault (even if the prior attempt is still spinning), I immediately get the light blue log-in square and am able to enter my vault password and get logged into my vault.

I am on WIN 10 1803, NPM version 6.2.1.6, and EDGE 42.17134.1.0

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

okay I had similar experience after reloading windows 10. I went to Microsoft store and re installed the web safe and Norton password manager and like you it would not open just a white page with spinning blue circle!

I contacted Norton support and they showed me correct way to do this. first uninstall you Norton password manager from edge browser.

now open your Norton app desktop or? look at area on Norton lower page says online safety click that window within it lies one or both of these web extensions click on one of them now it directs you to Microsoft store log in and install that web extension then hit launch it will open edge browser and it should ask if you want to turn it on click turn on now you should be able to login to account and then into your vault

I cannot explain why loading directly from Microsoft store fails to allow it to work verses the above avenue but it does work.

hope this helps all having this issue.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

[Edited by admin]

Bonjour,

Ouvrir Norton. Aller dans Paramètres. Aller dans Pare-feu. Aller dans paramètre généraux. Descendre jusqu'à Limitation de l'utilisation réseau. Cliquer Configurer. Aller à Politique. Dérouler le menu roulant. Choisir Aucune limite. Cliquer sur Appliquer (en bas).

Voilà, ça fonctionnera !

[Open Norton. Go to Settings. Go to Firewall. Go to General Settings. Move down to Limitation of network usage. Click Configure. Go to Politics. Unroll the rolling menu. Choose No Limit. Click on Apply (below).

That's it, it will work!]

Max

[Bonjour @maxonanmax, merci de participer au Forum! Et merci de répondre en Anglais sur cette partie du Forum, pour garder la fluidité de la conversation. Certains utilisent des programmes de traduction pour ce faire. Merci d'avance! Gwen, admin]

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Bonjour,

Ouvrir Norton. Aller dans Paramètres. Aller dans Pare-feu. Aller dans Paramètre généraux. Descendre jusqu'à Limitation de l'utilisation réseau. Cliquer Configurer. Aller à Politique. Dérouler le menu roulant. Choisir Aucune limite. Cliquer sur Appliquer (en bas).

Voilà, ça fonctionnera !

Solution: Control network bandwidth using Network Cost Awareness !

Max

https://support.norton.com/sp/en/us/norton-security/22.16.2.22/solutions...

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Go to this support page: Control network bandwidth using Network Cost Awareness. It's the problem.

Ouvrir Norton. Aller dans Paramètres. Aller dans Pare-feu. Aller dans Paramètre généraux. Descendre jusqu'à Limitation de l'utilisation réseau. Cliquer Configurer. Aller à Politique. Dérouler le menu roulant. Choisir Aucune limite. Cliquer sur Appliquer (en bas).

Voilà, ça fonctionnera !

Max

Kudos1 Stats

Re: Unable to Sign-in to Norton Password Manager on Edge

Hello

Requested to have post moved to French Forum

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

  1.  The problem is : Control network bandwidth using Network Cost Awareness

  2. Start Norton.

    If you see the My Norton window, next to Device Security, click Open.

  3. In the Norton main window, click Settings.

  4. In the Settings window, click Firewall.

  5. On the General Settings tab, in the Network Cost Awareness row, click Configure. If the Configure option is disabled, move the On/Off switch to On.

  6. In the Network Cost Awareness settings window, under the Policy column, click the drop-down list next to the network connection for which you want to set up a policy.

  7. Select this one:

    • No Limit Allows Norton to use the required network bandwidth to receive all product and virus definition updates. If you use Windows 7 or earlier, the default policy is No Limit.

  8. Click Apply, and then click OK.

  9. In the Settings window, click Close.

Kudos1 Stats

Re: Unable to Sign-in to Norton Password Manager on Edge

@floplot not sure why request to move to a French forum but I myself have not requested it so I myself am not moving it anyplace if norton mods want to that's up to them I would think a translation tool available to them.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Hello maxie 1

I wasn't referring to you. I was referring to the post above mine since it is in French. I was referring to maxonanmax

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I've installed an update for NPM today (taking it to 6.2.2.1) but I still have the same issue. Has the update fixed the issue for anyone else? If not, I guess we are awaiting an Edge update.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Thank you @floplot and @maxie 1

Since most of this thread is in English, I will leave it here, with a note to the poster.

Thanks so much for all your help.

Gwen, admin

Gwen Leost Kane * Forum Community Assistant * Symantec Corporation
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I tried the "Network Cost Awareness" solution, by setting mine to "No Limit" .  That was not useful.

Looks like as of this morning, my NPM has been updated to 6.2.2.1 - THAT seems to have been the fix.  My NPM comes up immediately.  

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Thanks hlaiii. Yes, I also tried the "Network Cost Awareness" solution without success. I'm glad that NPM 6.2.2.1 worked for you, but it didn't for me. I'm using Microsoft Edge 44.17763.1.0. on Windows 1809 with the most recent updates installed (KB4471332 and KB4470502). Are you using the same? Did you have to do anything else, i.e. clear the cache or flush the DNS cache, etc.?

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Hi Everyone,

Thanks for reporting in Norton Community Forums. We have reported this issue "Cannot login into Norton Password Manager vault on Edge browser" to concern team and they already working on it. We will update soon once we have more details on the fix. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

@TW FAYERS

Looks like I have the same version of Microsoft Edge (44.17763.1.0), with 64-bit Windows 10 Pro (v1809).  The functioning NPM just survived a reboot of my machine.  I have the 0502 update, but my Adobe Flash Player update is version KB4471331 (strange - is KB4471332 an Adobe Flash update?).  Obviously, cannot tell if that plays any factor. 

NPM still remains at 6.2.2.1, but if they update this version yet again, I will let you know. 

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Thanks hlaiii. KB4471332 was the Windows 10 Cumulative Update on 11 December (502 being the .Net Framework Update. On the Microsoft Community, one person has posted that first trying to sign into the Edge extension whilst in Safe Mode with Networking before restarting in normal mode and retrying the sign-in, will then bring up the option to sign into your Norton account and it will then take you successfully to your vault sign-in. I haven't yet tried that.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Hi all, 

I was able to mitigate problem by doing logout from Norton security product and after that Norton Password Manager extension got to the login screen easily. After I was succesfully opened the vault, I logged in to Norton security app. Edge version 44.17763.1.0.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Thanks Marko. I have just tried that but it didn't work for me. I have also tried the 'Safe Mode with Networking' - that also didn't work, more because even 'with Networking' I couldn't connect to my network, than anything else.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

No Norton product on my PC anymore so the solution to start Norton isn’t correct for me.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I troubleshooted the problem on my computer, and it sends oauth email+token to Norton web service, token was invalid for some reason, and after logout from Norton security, it did not try to use it anymore and it did new oauth authentication and got fresh token. After that it has been working normally.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Thanks again Marko. It would seem that many people are experiencing similar issues with NPM, and that some have found different solutions, however these solutions don’t always work for others and certainly none work for me. Your most recent post indicates to me that the extension first looks to authenticate the user’s credentials before allowing access to the vault, which would make sense, and it seems that authentication is failing when used in Edge, but that you overcame this by using an oauth process. Could an administrator comment on whether your solution is recommended and, if so, what are the precise steps to follow please?

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I had the same issue.

Try this boot computer into safe mode with network. When you get to safe mode open MS Edge, go to the Norton password manager icon, click on it, You will see the blue circle spinning, and nothing happens.

Now restart computer in normal mode. Once booted up click on edge and click on Norton password manager, this time it should ask you to sign into your account, If it works it will take you to your vault sign in.

It worked for me, I have restarted my computer numerous times since and opened edge and NPM works every time

I am using windows 10 1809 most recent version (last week).

Good luck

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I tried your suggestion by booting in safe mode with networking, but I have no network connection.  When I try to go into Edge I get an error that it can't find MSN.  How do I connect to my network?  I tried running the troubleshooter and it doesn't work.  I tried to enable my network connection but it won;t work either.  I ma a novice at  this and need your advice.  Please help me.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Having not done anything else, my NPM works today!

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Hi,

Open search type msconfig (system configuration app) click on it,  open boot tab check  safe mode and network, apply restart your computer. Now windows 10 opens in safe mode, follow the instruction above.

Then go back into system configuration app and take check mark out of safe mode, hit apply and restart.and follow instructions above. I would suggest copying/print my instructions first. 

Just to recap safe mode using msconfig, check off safe mode and network under the boot tab. Then go to edge (if page does not appear, and you are using wifi make sure you connect manually to wifi). then try opening NPM you will see the blue circle spinning and nothing happens. Close edge, go back to MSCONFIG and uncheck safe mode, hit apply and restart. The rest is above.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

For those Edge only users you may find you can access your vault using the internet Explorer browser Password Manager while the Edge problem persists.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I am as so many people unable to connect  to Norton Password Manager on MS Edge. On Google Chrome it is okay. I have been into touch with you chat support about this but they could not help me. I am looking forward to a quick solution.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I don't have any problem getting into safe mode,  But when I get into safe mode I don't know how to connect to the internet.  I enable my wifi but it says I have no available networks. How do I manually connect to my network?  Sorry to be such a bother.

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

tnacnnde

Did you choose Safe Mode with Networking? If not you have no way to connect to any network.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

I go into safe mode with networking selected in MSCONFIG.  I restart my computer.  My WIFI is disabled so I enable it in control panel.  When i try to see available networks there are none.  Troubleshooting doesn't work becaus it says I am not connected to a network,  How do i manually connect to my WIFI?

Kudos0

Re: Unable to Sign-in to Norton Password Manager on Edge

Hello All

Have you noticed Sunil's post from about a week ago? Here is the link.

Permalink

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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